Jude Magomu
Kampala
Summary
Experienced business development Specialist with Humanitarian, Telecommunications, Construction Banking and consulting background. Accomplished Information Technology consulting and Sales professional with 14+ years of experience in Business development, IT strategy, cost optimization, Data Analytics, Process engineering and optimization, and project management. Known for ability to act as a liaison between technical and non-technical departments and transforming critical business objectives into successful initiatives. Strong business development skills and full life cycle experience in application, infrastructure, and security/compliance across various technologies. Experienced project manager with experience managing business and technical team members, vendors, and working with senior executive stakeholders. Motivated leader with extensive experience in B2B and B2C Sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technical Business Development Specialist
- Experienced business development Specialist with Humanitarian, Telecommunications, Construction Banking and consulting background
- Accomplished Information Technology consulting and Sales professional with 14+ years of experience in Business development, IT strategy, cost optimization, Data Analytics, Process engineering and optimization, and project management
- Known for ability to act as a liaison between technical and non-technical departments and transforming critical business objectives into successful initiatives
- Strong business development skills and full life cycle experience in application, infrastructure, and security/compliance across various technologies
- Experienced project manager with experience managing business and technical team members, vendors, and working with senior executive stakeholders
- Motivated leader with extensive experience in B2B and B2C Sales.
INFORMATION TECHNOLOGY SALES ASSOCIATE
Echotel Uganda - a renowned IT and Technology Solution Provider
Kampala
02.2023 - Current
- I work as an IT Sales Associate to support and ensure business development project teams achieve a high level of performance and quality in delivering the KPI's that provide exceptional business value to our customers
- I am passionate, a change agent who's demonstrated success in leading a transformation in the Sales Department
- Additionally, I possess strong analytical, planning, and organizational skills with an ability to manage competing demands
- I am responsible for high visibility projects using different Sales methods in a fast-paced environment that may cross multiple business and operational areas and I am dedicated to leading the initiative
- Responsibilities: My responsibilities include the following Team Facilitation, Benchmarking Measures that include Return on investment, Productivity, Cost Performance, Customer Satisfaction and Schedule Performance, Demonstrate a creative approach to problem-solving with the ability to focus on details while maintaining the 'big picture' view
- Capable of improvising, adapting, and overcoming when obstacles materialize.
HEAD OF OPERATIONS UGANDA
Little Ride Uganda
Uganda
01.2019 - 01.2023
- Key Duties and Responsibilities: Business Delivery and Operational Effectiveness, Change Management and Innovation, People Management, Documentation, Training and Support
INFORMATION TECHNOLOGY SPECIALIST
Crane Bank Uganda Limited
Uganda, Rwanda, South Sudan, Burundi, DR Congo, Central African Republic, Kenya, Tanzania, Zambia
01.2013 - 10.2016
- Achievements: Supervised the adoption and utilization of the IT Service management tool ServiceNow particularly with reports, incidents, and change modules
- Helped Set up an IT Demand management process and framework
- Helped Set up IT Governance processes
- Implementation of Oracle E-Business Suite
- Helped change over to a new core banking system (Flexible) and was project manager
- Was on the project team setting up ICT infrastructure for 45 branches
- Helped in implementing Oracle Business Intelligence Enterprise Edition (including dashboard and scorecards)
- Led implementation of the Oracle's Primavera Unifier
- Supervised the full project life cycle for assigned projects including clear definition of work scope, deliverables, schedule, resource requirements, and establishment of cost baselines
- Was in charge of all project communications including project status reports to communicate project performance to senior management and project governance boards
- Led UAT by drawing up Quality Assurance plans and developed test strategies, test plan and test scenarios to facilitate user acceptance testing
- Provided supervision on the daily activities of the software development team and ensured assigned activities were completed on schedule
- Project Manager for the enterprise analytics platform
- Job Summary: leadership and guidance to the IT technical function and services including testing, staff training and development, implementation and support of applications and any other identified software & hardware products in accordance with best practice IT principles, policies and procedures
- Key Duties and Responsibilities: developing and implementing the business plan, goals, and budget for IT function and activities that considers the overall corporate objectives, business plan and operational priorities
- Establishing and setting quality service standards to respond to internal and external client's needs
- Responsible for evaluating, monitoring and controlling staff performance against agreed performance standards
- Ensuring that head office and all branches follow established IT policies, procedures and statutory regulations
- Actively participating in various internal Board and Management Committees as assigned
- Setting IT objectives, plans and monitors performance against the strategic plan
- Ensuring regular client, supplier and staff satisfaction surveys regarding IT services
- Ensuring the delivery of high quality service standards to internal clients in response to inquiries, requests, and issues related to IT
- Managing the documentation and application of sound and up to date IT principles and ensures compliance with banking and finance regulations
- Setting up, testing, and maintaining IT Disaster Recovery Plans, policies, and procedures
- Attaining vendor and business contractual levels for services and equipment
- Coordinating and maintaining contracts for ail computers and auxiliary equipment and user documentation for all software applications
- Negotiating terms and conditions for purchases and providing on-going support with computer hardware, software, telecommunication, and power
- Coordinating and overseeing the delivery, installation, setting-up, testing, and implementation of all new software systems, upgrades and implements all system customizations.
HEAD OF RETAIL OUTLETS
Airtel Uganda
Uganda
01.2010 - 12.2012
- Key Duties: Managing day to day retail operations in the outlets of Airtel in Kampala, Analysing and storing budgets for the different outlets, Maintaining Inventory to keep stores well stocked, Training and supporting Retail assistants and shop supervisors, Follow up on retail shop targets and ensuring full compliance
Education
B.Sc. (Hons) in Information Technology -
Nkumba University
01.2011
Skills
- Business Acumen
- Product Expertise
- Data analysis; prior use of tools like Looker, Tableau, Stata, Hubspot, Salesforce etc
- Prospecting
- Sales Demoing
- Experience in Active directory, ADFS, DNS, and Windows Servers
- Experience with ITIL, ITSM framework, Incident Management, Problem Management, Change Management and Administration of Ticketing/Monitoring tools (JIRA, Remedy, New Relic etc)
- Data Management
- ERPs including MS Dynamics, MS Navision, SAP, Oracle ERP Cloud, NetSuite, SAGE
- Operating systems: MacOs, Windows and Linux
- Customer Service
- Digital Marketing
- Experience using agile methodologies such as Scrum, Kanban or Test-Driven Development
- Problem Solving
- Core Banking Systems: Infosys Finacle, Mambu SME platform, Avaloq core banking system, Temenos, FIS, Ohpen's cloud tech, Oracle FSS's Flexcube, SAP Cloud for Banking
- System Admin: Salesforce, Bloomberg Desktop, G-Suite, Airwatch, Bettercloud, Okta etc
- Experience in Effective Communication
- Databases: Oracle, MySQL, SQL Server, Elasticsearch cluster, Kibana, PostgreSQL
- Partnerships
- Negotiating
- Training facilitation
- Organizational Development
- Capacity Building
- Business development and planning
- Sales expertise
- Territory Management
- Proposal Development
- Attention to Detail
- Critical Thinking
- Clear Communication
- Decision-Making
- Relationship Building
- Documentation and Recordkeeping
- Data Entry
- Quality Assurance
- Project Implementation
- Contract Negotiation
- Business Needs Analysis
- Video Conferencing
Certification
- Networking
- Router Configuration
- Information Management Training
- Chartered Institute of Marketing (CIM) (In Progress)
- ITIL 4 Foundation Certificate in IT Service Management (In Progress)
- MCP (Microsoft Certification Professional) (In Progress)
Personal Information
Title: Senior Technical Business Development Specialist
Timeline
INFORMATION TECHNOLOGY SALES ASSOCIATE
Echotel Uganda - a renowned IT and Technology Solution Provider
02.2023 - Current
HEAD OF OPERATIONS UGANDA
Little Ride Uganda
01.2019 - 01.2023
INFORMATION TECHNOLOGY SPECIALIST
Crane Bank Uganda Limited
01.2013 - 10.2016
HEAD OF RETAIL OUTLETS
Airtel Uganda
01.2010 - 12.2012
Senior Technical Business Development Specialist
B.Sc. (Hons) in Information Technology -
Nkumba University