Juliet Kisakye
Human Resource Manager
Kajjansi Airfield, Gate 1, Kampala
Summary
Conscientious and compassionate Human Resource professional with drive for helping employers recruit, develop and retain qualified candidates and with proven success in improving operations and solving problems . Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Ready to leverage training and experience to take on new professional challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Human Resource Manager
Kampala Executive Aviation
Kajjansi
06.2020 - Current
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Distributed employee engagement surveys to identify areas of improvement.
Human Resource & Finance Administrator
Kampala Executive Aviation
Kajjansi
09.2016 - 05.2020
- Managed expense tracking and personnel vouchers.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Worked alongside global business leader to deploy new training strategies.
- Completed human resource operational requirements by scheduling and assigning employees.
- Reconciled accounts and investigated variances.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
Travel Coordinator
JJ Black Consultancy LTD
Entebbe
06.2012 - 10.2015
- Set up domestic and international flights for staff and contractors.
- Complied with company standards while preparing internal, informal and official documentation.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Provide aircraft travel information to field agents indicating the routing/ destinations and providing itineraries to passengers at the right time enabling their efficient and smooth travel.
- Conduct training classes for clients on different software systems that the company provides.
- Calculate baggage allowance depending on aircraft type making sure passengers and baggage do not exceed the aircraft weight allowance.
- Carry out and make survey for the best tickets and hotel fares in the market; make reservations for clients at the least but good standard airlines and hotels rates as per company regulations.
- Reviewed travel requests and supporting documentations for accuracy and validity as per company rules and regulations making sure passengers travel only when needed in the field.
- Inform relevant staff on flight departure and arrival times, requesting arrangements to be made accordingly to ease clients’ transportation.
- Ensure aircraft availability at all times in case of any emergencies; like a medical evacuation (MEDVAC) or important equipment needed in the field.
- Handling customer inquiries and queries as well as confirming their flight details as per reservation.
- Inventory management through data capture and drafting of asset registers to ease asset management.
Check-in Agent- Team Leader
Entebbe Handling Services LTD
Entebbe
11.2009 - 05.2012
- Reviewed tickets, identification and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Directed passengers to correct airport terminal locations.
- Checked baggage at gate and loaded onto ramp.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Train staff to facilitate the smooth running of the check-in.
- Supervise and coordinate the check-in process.
- Calculate excess baggage fares for passengers with more than the expected baggage allowance as per airline baggage regulations.
Education
Master of Arts - Human Resources Development
Avado Learning Limited
London, United Kingdom 10.2022 - 09.2023
Bachelor of Arts - Transport And Logistics Management
Uganda Management Institute
Kampala, Uganda 10.2014 - 10.2015
Associate of Arts - Industrial And Organisational Psychology
Makerere University
Kampala 09.2005 - 07.2008
Skills
Company organization
undefinedAccomplishments
- I was able to draft a staff leave tracker database that was not in place.
- I revised and updated a number of manuals which included the financial policies and procedures Manual, Vehicle management policies and procedure manual and the Purchase policies and procedures manual for Kampala Executive Aviation
- With the help of the Managing director and Human Resource Manager, I have managed to enforce the policies in the company. I also documented the Human resources management manual for the company.
- I helped in the editing of the Flying school Operations manual in submission to CAA to attain a CPL license.
Affiliations
Member of the Human Resource Managers' Association of Uganda (HRMAU)
Associate Member of the Chartered Institute of People Development (ACIPD)
Certification
CIPD- Level 5 certification
Singing, Playing table tennis and badminton
I do sing in my church choir something i enjoy as a service to my God.
Love to play table tennis and badminton as a way of relaxing off my daily duties.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can never attain mastery without understanding the way of wisdom. Wisdom is the principle thing!
Apostle Grace Lubega
Timeline
Master of Arts - Human Resources Development
Avado Learning Limited
10.2022 - 09.2023
Human Resource Manager
Kampala Executive Aviation
06.2020 - Current
Human Resource & Finance Administrator
Kampala Executive Aviation
09.2016 - 05.2020
Bachelor of Arts - Transport And Logistics Management
Uganda Management Institute
10.2014 - 10.2015
Travel Coordinator
JJ Black Consultancy LTD
06.2012 - 10.2015
Check-in Agent- Team Leader
Entebbe Handling Services LTD
11.2009 - 05.2012
Associate of Arts - Industrial And Organisational Psychology
Makerere University
09.2005 - 07.2008
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