JULIUS BAGENDA
FORT PORTAL, Uganda
Summary
Customer-oriented,hardworking General Manager with 14 years hands on experience and dedicated work ethics focused on increasing revenues and expanding profit margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
NGABU HOTEL LIMITED
11.2024 - Current
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Training Consultant
FORT BREEZE HOTEL
04.2024 - 10.2024
- Improved employees performance by defining clear goals and communicating performance metrics.
- Assessed internal control systems effectiveness and implemented improvements to increase quality of service.
- Partnered with management teams to align training initiatives with business objectives, supporting strategic goals through workforce development efforts.
- Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
Hotel General Manager
HOME BLISS HOTEL
12.2021 - 03.2024
- Planned, directed and coordinated service delivery across operational departments
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
- Identified department's financial and resource needs and helped management with drafting budgets for planned and unplanned expenses.
- Upheld compliance and consistently followed company and industry-set standards.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Conducted end-of-month audits for upper management review.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
Hotel General Manager
PINNACLE HOTEL
11.2020 - 12.2021
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
Hotel General Manager
KALYA COURTS HOTEL
04.2011 - 08.2020
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.
Education
DIPLOMA - HOSPITALITY AND TOURISM MANAGEMENT
ALISON
2022
Diploma of Higher Education - PUBLIC ADMINISTRATION AND MANAGEMENT
UGANDA PENTECOSTAL UNIVERSITY
2019
NATIONAL CERTIFICATE - PUBLIC ADMINISTRATION AND MANAGEMENT
MAKERERE UNIVERSITY
2010
Skills
- Process optimization leadership
- Client relationship management
- Sales proficiency
- Promotional strategy development
- Market expansion initiatives
- Time management
- Effective communication
Affiliations
- Member, hotel general managers Association of Uganda
- Member, Western Hotel Managers Network
Accomplishments
- Updated and implemented hotel policies for continued company compliance with stand operating guidelines.
- Improved guest reviews by successfully handling customer complaints and implementing monthly staff training.
- Enhanced internal control processes, implementing across department for increased productivity and profits.
- Reduced employee turnover by 50% by creating and implementing no-cost incentive program.
- Business Development: - Spearheaded acquisition of two competitor companies.
- Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Languages
English
References
- Mr.David Mugambwa ,Managing Director Kalya Courts Hotel Fort Portal- 0772-500-279
- Mr.Frank Oyesigye, Managing Director Pinnacle Hotel Mbarara- 0392-961-318
- Dr.Edward Nyatia Managing Director Home Bliss Fort Portal 0772-408-435
Timeline
General Manager
NGABU HOTEL LIMITED
11.2024 - Current
Training Consultant
FORT BREEZE HOTEL
04.2024 - 10.2024
Hotel General Manager
HOME BLISS HOTEL
12.2021 - 03.2024
Hotel General Manager
PINNACLE HOTEL
11.2020 - 12.2021
Hotel General Manager
KALYA COURTS HOTEL
04.2011 - 08.2020
Diploma of Higher Education - PUBLIC ADMINISTRATION AND MANAGEMENT
UGANDA PENTECOSTAL UNIVERSITY
NATIONAL CERTIFICATE - PUBLIC ADMINISTRATION AND MANAGEMENT
MAKERERE UNIVERSITY
DIPLOMA - HOSPITALITY AND TOURISM MANAGEMENT
ALISON
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