Kabuuka Frank
Kampala,Central
Summary
Proven leader in client relations and growth strategies, adept at project evaluation and fostering robust customer relationships. At EMALL UG-Home Care Managers, I surpassed sales targets by nurturing key partnerships and leveraging my expertise in communication and Microsoft Office Suite. Achieved a notable loan portfolio growth, demonstrating exceptional networking and relationship management skills.
Overview
6
6
years of professional experience
Work History
Manager Client Relations
EMALL UG- Home Care Managers
10.2023 - Current
- Advising Clients on Profitable Processes: Providing guidance to clients on profitable business processes
- This involves understanding their industry and tailoring recommendations accordingly
- Building Long-Term Relationships: I establish and nurture long-lasting relationships with key clients
- These relationships are crucial for client satisfaction and retention
- Addressing Customer Concerns and Complaints: As the main point of contact, I listen to client concerns, address any issues promptly, and ensure their needs are met effectively
- Creating Sales Plans: I collaborate with the sales team to develop sales plans that generate revenue
- Understanding clients’ business needs is essential for creating effective strategies
- Regular Client Meetings: Schedule and conduct regular meetings with clients to assess their satisfaction levels, gather feedback, and identify areas for improvement
- Escalating Issues: When necessary, I act as the point of contact for client complaints and escalate issues to relevant departments within the organization
- Upselling and Cross-Selling: Collaborate with the sales team to upsell or cross-sell additional services and products to existing clients
- Contract Adherence: Ensure both the company and clients adhere to contract terms and agreements
- Setting Targets: Set sales and revenue targets and work diligently to achieve them
- Collaboration with Internal Teams: Work closely with internal teams (such as sales, engineers, and senior management) to address clients’ evolving needs
- Occasional duties/Achievements: Any additional duties that jobholder is required to carry out occasionally
Relationship Officer
Eleglance Finance Limited
02.2023 - 09.2023
- Overall responsibility of Growth of Individual loan portfolio by recruitment of new clients whilst maintaining the quality of the portfolio at all times of Operations in Office
- Review loan requests
- Assess clients' financial status
- Evaluate creditworthiness and risks
- Contact clients to gather financial data and documentation
- Analyze risks and approve or reject loan requests
- Calculate financial ratios for instance credit scores and interest rates
- Set up payment plans
- Occasional duties/Achievements: Any additional duties that jobholder is required to carry out occasionally
Marketing and Sales Officer-Lead
Finance Trust Bank (U) Ltd
03.2021 - 01.2023
- Overall responsibility of Branch sales management/supervision including saving mobilization, embedding transformation and social performance management (SPM) in daily branch sales operations
- Engage members of the public on the viability of loan products offered by the bank
- Advise potential Clients on the nature of accounts, requirements of account opening and unique products tailored to the accounts specified
- Identify, plan and visit potential clients
- Make repeat sales to Finance Trust Bank existing customers
- Implement the institutions sales program in line with the marketing strategies through participation in trade fairs, exhibitions and road shows
- Record sales and review own performance against set targets
- Provide feedback to the institution on customers, competition and the market
- Monitor, respond and follow up prospective clients so as to conclude sales
- Sell and cross sell all Bank products
- Maintain and develop existing and new customers through planned individual account support
- Occasional duties: Any additional duties that jobholder is required to carry out occasionally
- Stand in for the credit Officers for credit evaluation and assessment
- Achievements: Met set targets for marketing and sales of 80 accounts per Month which I often surpassed and maintained the quality of my performance overtime Vs
- Target of maintaining as per the Bank target
- Grew and maintained a virtual loan portfolio of 100 million through numerous loan clients that I mobilised for the respective credit Officers and assistants
- I am a very Goal and result oriented, Innovative and an effective problem solver
- I possess great Persuasive abilities and an ability to interact with others in a positive way while learning and working in a fast-paced, successful team environment, therefore my being at the organisation will yield more than what you expect from me
Individual Relationship Officer
Matendo Microfinance (U) Ltd
04.2019 - 02.2020
- Overall responsibility of Growth of Individual loan portfolio by recruitment of new clients whilst maintaining the quality of the portfolio
- Growth
- Recruit loan clients to achieve loan disbursement and portfolio growth targets
- Assessment of potential loan clients to make sure they meet the required standards for borrowing from the microfinance
- Mobilize deposits for the bank
- Monitoring and managing portfolio
- Monitor portfolio by tracking all clients, identifying any potential default cases and developing mitigates for them
- Maintain the PAR of one’s portfolio within the PAR quality standards
- Reporting; Prepare weekly and monthly reports to the branch manager and supervisor and discuss weekly performance
- Building customer relationship and care
- Maintain relationships by visiting clients and solving any customer related issues raised by them
- Customer service, handling client inquiries and guiding them on how to apply for loans, use the bank’s payment channels
- Recovery
- Participate in loan recovery where needed in line company recovery policy and procedures
- Recovery of defaulted loans before 30 days lapse
- Occasional duties/Achievements: Any additional duties that jobholder is required to carry out occasionally
Education
B.Sc. - Microfinance
Kyambogo University
01.2022
U.A.C.E Certificate -
Mackay Memorial College
01.2017
U.C.E Certificate -
Mackay Memorial College
01.2015
Skills
- Project evaluation
- Feasibility study
- Leadership skills
- Communication skills
- Customer relations
- Collaboration
- Excellent communication skills
- Microsoft Office Suite
- Networking and relationship management
Professionalreferees
- Mrs. Ida Wabomba, Senior Branch Business Supervisor, Finance Trust Bank Nateete Branch, ida.wabomba@financetrustbank.co.ug, +256702494662
- Mr. Kirabo Tonny, SME Relationship Officer, Finance Trust Bank- Nateete Branch, tonny.kirabo@financetrust.co.ug, +256 778160638 / +256700940882
- Mrs. Mubiru Ruth, Senior Administrator, Home Care Managers-Ntinda, mubiruruth18@gmail.com, 0707877242
Confirmation
I Kabuuka Frank have provided the information contained herein and hereby confirm that is true to the best of my knowledge and belief.
- kabuukafrank0@gmail.com
Personalprofilesummary
Kabuuka Frank is a well trained and experienced graduate of Kyambogo University with Bachelor’s Degree in Micro-finance. I have five years of experience with a strong customer facing and administration skills alongside my exposure to financial market (financial analysis and management) of the economy. Being a fast learner with excellent interpersonal, leadership and communication skills, I create an exceptional relationship management results of excelling at challenges with an excellent track of performing record at all times.
Personal Information
- Health Status: Good
- Date of Birth: 02/17/97
- Nationality: Ugandan
- Marital Status: Single
Affiliations
- Employee of the quarter at Finance Trust Bank
Accomplishments
- Client Satisfaction improvement
- Increased Client acquisition retention rates
- Revenue growth
- Enhanced Client Communication
- Cross selling and Upselling
- Market Insights.
Languages
English
Advanced (C1)
C1
Luganda
Proficient (C2)
C2
Languages
English and Luganda
Timeline
Manager Client Relations
EMALL UG- Home Care Managers
10.2023 - Current
Relationship Officer
Eleglance Finance Limited
02.2023 - 09.2023
Marketing and Sales Officer-Lead
Finance Trust Bank (U) Ltd
03.2021 - 01.2023
Individual Relationship Officer
Matendo Microfinance (U) Ltd
04.2019 - 02.2020
B.Sc. - Microfinance
Kyambogo University
U.A.C.E Certificate -
Mackay Memorial College
U.C.E Certificate -
Mackay Memorial College
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