KADDU AARON MUZIRA
DATA ENGINEER
Kampala,102
Summary
Accomplished Data Engineer with a proven track record at Uganda Development Bank, enhancing data processing and system efficiency through expert ETL development and Python programming. Demonstrated ability to lead IT service improvements, achieving significant increases in productivity and customer satisfaction. Skilled in data security and fostering team collaboration, I excel in fast-paced environments, driving innovation and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Engineer
Uganda Development Bank
12.2023 - Current
- Optimized data processing by implementing efficient ETL pipelines and streamlining database design.
- Migrated legacy systems to modern big-data technologies, improving performance and scalability while minimizing business disruption.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Enhanced data quality by performing thorough cleaning, validation, and transformation tasks.
- Automated routine tasks using Python scripts, increasing team productivity and reducing manual errors.
- Using tools such as Apache Spark, Airflow, Azure: Data Factory (pipelines), Synapse (analytics), AWS: S3 (storage), Redshift (data warehouse), Glue (ETL), dbt, Power BI & Tableau
- Planned and installed upgrades of database management system software to enhance database performance.
BT Service Management Officer
Uganda Development Bank
11.2022 - 12.2023
- Championed the adoption of IT service management best practices to drive process improvements and increase overall Service Desk effectiveness.
- Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
- Streamlined IT service management processes by implementing ITIL frameworks.
- Implemented IT service management tools, enabling more effective tracking of incidents, requests, and changes.
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Continuously evaluated emerging trends in IT service management, staying abreast of industry advancements to maintain a competitive edge in delivering superior services.
- Implemented best practices for IT service management, resulting in increased customer satisfaction ratings and reduced helpdesk response times.
- Ensured compliance with industry standards by conducting regular audits and assessments of IT service management processes.
- Streamlined operations with the implementation of IT service management best practices.
- Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
- Established IT service management processes that improved response times to support requests, increasing overall user satisfaction.
IT Systems Administrator
Vision Fund Uganda
12.2020 - 11.2022
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
IT Support Officer
Vision Fund Uganda
04.2018 - 12.2020
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Database integrity of the core banking system (T24 Temenos R14)
- Design and Develop solution applications for VisionFund Uganda that integrated with T24 the core banking (Efiling, Mobile Money Integration, Satelite Digital Field Capture Data (LMMS) etc)
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
Education
Master of Science - Big Data Technologies
University of East London
London, United Kingdom 04.2001 -
Bachelor of Science - Computer Systems And Networking
Bugema University
Kampala, Uganda 04.2001 -
Diploma - Information Technology
ISBAT University
Kampala, Uganda 04.2001 -
Skills
ETL development
Certification
GDPR - Certified Data Protection Officer (CDPO)
Timeline
GDPR - Certified Data Protection Officer (CDPO)
04-2024
Data Engineer
Uganda Development Bank
12.2023 - Current
BT Service Management Officer
Uganda Development Bank
11.2022 - 12.2023
IT Systems Administrator
Vision Fund Uganda
12.2020 - 11.2022
IT Support Officer
Vision Fund Uganda
04.2018 - 12.2020
Master of Science - Big Data Technologies
University of East London
04.2001 -
Bachelor of Science - Computer Systems And Networking
Bugema University
04.2001 -
Diploma - Information Technology
ISBAT University
04.2001 -
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