Kahindo Caroline
Head of Customer service
Kampala,Uganda
Summary
I am Kahindo Caroline, with 7 years of professional experience,
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Head of Customer Services
Suhara Logistics Uganda Ltd/Prime Fuels Uganda
Kampala, Uganda
07.2024 - Current
- Aligning customer service team for daily operations
- Implement production, productivity and available customer standards
- Resolve customers' problem and maintain satisfication by providing problem-solving resources. Managed approximately 30 incoming calls, emails per day from customers.
- Liaising with clients for shipment's feedback
- Ensure to follow up with client's cargo from the port of discharge to door
- Ensure new job files for each client is opened, registered and maintained.
- Coordinate with different appointed clearing agents to ensure entries are filed on time.
- Maintaining good customer relations through frequent checks
- Keeping clients informed about any changes and developments in the shipping, transportation and customs sector.
- Prepare documents for couriering and ensure that they are couriered on time to desired destinations.
- Prepare and schedule meetings with new clients to present quotations and promote the company's brand and interests
- Booking of shipping consignments for export and import
- Negotiating more orders from clients.
- Always check for dynamic rates from different couriers and present to clients as requested
- Follow up for payments, disputes.
- Ensure clients are refunded in case charges are waivered from different sources.
- Ensure a general conducive relationship between customers and the company.
- Ensure any dynamic changes, new information or notification is communicated accordingly to our clientele base.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Head of Customer Services, Sales Representative
Sino Trans Logistics co. Ug ltd
Kampala, Kampala District
07.2018 - 06.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Met existing customers to review current services and expand sales opportunities.
Accountant
Sino Trans Logistics co. Ug ltd
Kampala, Kampala District
11.2017 - 06.2018
- Gathered financial information, prepared documents, and closed books.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Teacher
Kings way Christian high school
Mukono, Uganda
11.2016 - 11.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Education
Bachelor of Science - Accounting and Finance
Kyambogo University
Kampala 01.2013 - 01.2016
High School Diploma -
Namilyango SSS
Mukono 01.2011 - 01.2012
UCE -
St. Joseph's Namagunga S.S.S
Mukono 01.2006 - 01.2010
Skills
Customer service skills
Strong decision-making skills
Managing processes
Developing standards
Leadership management skills
Communication skills
Ability to lead and motivate group participation
Meet scheduled deadlines under pressure
Help desk experience
Friendly, positive attitude
Teamwork and collaboration
Time management
Computer skills
Microsoft office
Personal Information
Date of Birth: 12/01/63
Additional Information
4, 3, anti-corruption, JAS, earned
Disclaimer
I certify to the best of my knowledge that the information given above is accurate and complete.
Timeline
Head of Customer Services
Suhara Logistics Uganda Ltd/Prime Fuels Uganda
07.2024 - Current
Head of Customer Services, Sales Representative
Sino Trans Logistics co. Ug ltd
07.2018 - 06.2024
Accountant
Sino Trans Logistics co. Ug ltd
11.2017 - 06.2018
Teacher
Kings way Christian high school
11.2016 - 11.2017
Bachelor of Science - Accounting and Finance
Kyambogo University
01.2013 - 01.2016
High School Diploma -
Namilyango SSS
01.2011 - 01.2012
UCE -
St. Joseph's Namagunga S.S.S
01.2006 - 01.2010