Kahindo Caroline
Head of Customer service
Kampala,Uganda
Summary
I am Kahindo Caroline, with 7 years of professional experience,
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Head of Customer Services
Suhara Logistics Uganda Ltd/Prime Fuels Uganda
Kampala, Uganda
07.2024 - Current
- Aligning customer service team for daily operations
- Implement production, productivity and available customer standards
- Resolve customers' problem and maintain satisfication by providing problem-solving resources. Managed approximately 30 incoming calls, emails per day from customers.
- Liaising with clients for shipment's feedback
- Ensure to follow up with client's cargo from the port of discharge to door
- Ensure new job files for each client is opened, registered and maintained.
- Coordinate with different appointed clearing agents to ensure entries are filed on time.
- Maintaining good customer relations through frequent checks
- Keeping clients informed about any changes and developments in the shipping, transportation and customs sector.
- Prepare documents for couriering and ensure that they are couriered on time to desired destinations.
- Prepare and schedule meetings with new clients to present quotations and promote the company's brand and interests
- Booking of shipping consignments for export and import
- Negotiating more orders from clients.
- Always check for dynamic rates from different couriers and present to clients as requested
- Follow up for payments, disputes.
- Ensure clients are refunded in case charges are waivered from different sources.
- Ensure a general conducive relationship between customers and the company.
- Ensure any dynamic changes, new information or notification is communicated accordingly to our clientele base.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Head of Customer Services, Sales Representative
Sino Trans Logistics co. Ug ltd
Kampala, Kampala District
07.2018 - 06.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Met existing customers to review current services and expand sales opportunities.
Accountant
Sino Trans Logistics co. Ug ltd
Kampala, Kampala District
11.2017 - 06.2018
- Gathered financial information, prepared documents, and closed books.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Teacher
Kings way Christian high school
Mukono, Uganda
11.2016 - 11.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Education
Bachelor of Science - Accounting and Finance
Kyambogo University
Kampala 01.2013 - 01.2016
High School Diploma -
Namilyango SSS
Mukono 01.2011 - 01.2012
UCE -
St. Joseph's Namagunga S.S.S
Mukono 01.2006 - 01.2010
Skills
Personal Information
Date of Birth: 12/01/63
Additional Information
4, 3, anti-corruption, JAS, earned
Disclaimer
I certify to the best of my knowledge that the information given above is accurate and complete.
Timeline
Head of Customer Services
Suhara Logistics Uganda Ltd/Prime Fuels Uganda
07.2024 - Current
Head of Customer Services, Sales Representative
Sino Trans Logistics co. Ug ltd
07.2018 - 06.2024
Accountant
Sino Trans Logistics co. Ug ltd
11.2017 - 06.2018
Teacher
Kings way Christian high school
11.2016 - 11.2017
Bachelor of Science - Accounting and Finance
Kyambogo University
01.2013 - 01.2016
High School Diploma -
Namilyango SSS
01.2011 - 01.2012
UCE -
St. Joseph's Namagunga S.S.S
01.2006 - 01.2010
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