Kahumuza Nancy
Kampala
Summary
Results-driven professional with strong skills in adaptability and collaboration across diverse teams. Proven ability to learn quickly and tackle challenges with a positive attitude. Committed to achieving common goals through prioritization and a focus on outcomes. Seeking opportunities for career growth and empowerment in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Front of House Supervisor
AUROUS.
kampala
2024.07 - 2025.07
- Supervised daily operations to ensure smooth front-of-house activities.
- Trained staff on customer service standards and operational procedures.
- Resolved customer complaints in a professional manner.
Restaurant Hostess
Kampala Forest Resort
kampala
2024.01 - 2024.07
- Welcoming clients and creating a positive first impression.
- Managed the reservation book and ensuring timely seating for all guests.
Travel Consultant / Receptionist
Pearl Living Tours and Travel
kampala
2023.08 - 2024.06
- Designed customized travel itineraries for school trips.
- Formulated travel packages, coordinated travel arrangements including flight ,accommodation and activities.
Supervisor
Galt Food Mart
Mbarara
2023.05 - 2023.12
- Ensuring attendance of all workers
- Maintaining ethical and moral conduct of employees.
Casual Waitress
Drew and Jacs Patisserie
2021.08 - 2021.12
- Serving clients and getting important feedback
- Explaining different menu items to first time clients
Customer Service Provider
Silver Springs Bugolobi
Kampala
2020.01 - 2021.01
- Keeping recording of customer interactions
- Handles customers complaints, and providing appropriate solutions and alternatives within the time limits
Sales Official
Bam Petrol Station
Mbarara
2019.01 - 2020.01
- Perform competitive analysis, market research and product assessment Maintain and update sales reports and budget
Education
Bachelor Degree - Business Computing
Makerere University Business School
Kampala, Uganda01.2024
Uganda Advanced Certificate of Education -
St Peter SS Nsambya
Uganda2019-11
Uganda Certificate of Education -
Mary hill High School
Uganda01.2017
Primary Leaving Examinations -
Mbarara Municipal School
Uganda01.2014
Skills
- Problem-solving
- Attention to detail
- Customer service
- Collaboration and team work
- Active listening
- Interpersonal skills
- Calmness under pressure
- Persuasive speaking skills
- Ability to use positive language
- Creativity and Resourcefulness
Languages
English - Spoken: Verygood, Written: Excellent, Runyankole - Spoken: Verygood, Written: Excellent, Lugaanda - Spoken: Verygood, Written: Good
References
- Ahabwe Jones, legal attorney, +256-779-880793, Kampala Capital Authority, Uganda
- Justus, Banyenzaki, IT Department, +256-782796500, Kampala Capital City Authority, Uganda
- Faith, Kyatuhire, Managing Director, +256-704189033, Bam Petrol Station, Mbarara, Uganda
- Mugume trevor ,operations manager ,+256-761431692,Aurous ug.
Hobbies and Interests
Traveling, Music, Leadership, Singing
Training
- Graphics and designing at the WIT Limited - 2023-2024
- Introduction to computers and Microsoft presentation - 2017
- Internship training at KCCA under Information Technology - 2022
- Computer basics training at QBA Technologies - 2014
Timeline
Front of House Supervisor
AUROUS.
2024.07 - 2025.07
Restaurant Hostess
Kampala Forest Resort
2024.01 - 2024.07
Travel Consultant / Receptionist
Pearl Living Tours and Travel
2023.08 - 2024.06
Supervisor
Galt Food Mart
2023.05 - 2023.12
Casual Waitress
Drew and Jacs Patisserie
2021.08 - 2021.12
Customer Service Provider
Silver Springs Bugolobi
2020.01 - 2021.01
Sales Official
Bam Petrol Station
2019.01 - 2020.01
Bachelor Degree - Business Computing
Makerere University Business School
Uganda Advanced Certificate of Education -
St Peter SS Nsambya
Uganda Certificate of Education -
Mary hill High School
Primary Leaving Examinations -
Mbarara Municipal School