Kakande Aloysius

Service Delivery: Oversee and manage the delivery of service operations, ensuring high-quality and timely support to our customers.

Team Management: Lead and manage a team of service technicians, providing guidance and training opportunities to ensure they have the necessary skills to carry out service at customer premises.

Scheduling and Planning: I Plan and schedule service activities, including routine maintenance, repairs, and upgrades with a sole purpose of minimising downtime for our customers.

Customer Relationship: Build and maintain strong relationships with our customers, understanding their needs and expectations as the service team is always at the customers premises.

• Company Overview: Spicers Eastern Africa is the sole distributor and agent for several industrial equipment manufacturers across Europe
• Manufacturers include; Muller Martini-Binding and stitching machines, Screen- Offset press plate processing machines, Schneider, Polar- Guillotines, RMGT- Sheet fed offset printing machines, GOSS- web offset machines, Domino printing Sciences plc.
• I have 9 years of work experience interacting with machines, automating factory operations, training Engineers, Technicians and operators on how to use a given technology safely and effectively
• As a service Engineer: I Install, Maintain, Repair, Automate, Train and Integrate Domino coding machines onto production lines for manufactures around the Country
• Working with Spicers has gave me exposure to various production environments and I was able to address and resolve challenges for different customers depending on their needs
• Each Installation required a different approach depending on the technology and nature of the host production line
• Through site surveys and customers interaction, I was able to meet these demands successfully
• I have successfully conducted projects at Uganda Breweries, Coca-Cola, Pepsi, BIDCO Uganda, Kinyara Sugar LTD, SCOUL, all major diaries across the country and many more manufacturing plants.
• Machines develop issues from time to time and through proper diagnosis, I was able to recommend spare parts or fix the machine right away depending on the extent of the problem
• Signal exchange is key for most customers and they state what they exactly need, I was able to look at what could be done and how it could be achieved for both machines to work in sync.
• After installation and commissioning, we carried out training to Engineers, Electricians and Operators on not only how to safely operate the equipment but also carry out first level repairs

• Quality Control and Ink Management: Examined proofs, detected errors, and adjusted ink flow to ensure high-quality prints.
• Press Operation and Paper Handling: Operated the printing press, set feed guides, and managed paper to meet client deadlines and print orders.
• Carried out weekly maintenance on the machine

• Generator Installation and Maintenance: Installed, serviced, and repaired generators at various sites.
• Site Maintenance and Troubleshooting: Performed preventive maintenance, analyzed power flow, and troubleshot issues with ATS, battery bank systems, and power distribution boards.
• Technical Expertise: Developed technical skills in generator maintenance, ATS, and power distribution systems.
• Client Experience: Gained experience working with major clients like Eaton Towers, ATC, Airtel, Africell, and MTN