Kalwaza Alex
Kamuli,Uganda
Summary
To become a dynamic pillar in an organization, with great opportunity for career development, challenging tasks to spur creative thinking and innovation towards the uplifting of the organization to the core maximum.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Recovery Officer
Asaak Financial Services
06.2024 - Current
- Recovery of Delinquent Loans I Contact customers through phone calls and field visits to encourage repayment.
- Achieved recovery targets for non-performing loans through strategic follow-up and engagement with delinquent borrowers.
- Negotiated repayment plans based on borrower circumstances.
- Identify overdue accounts and prioritize recovery actions.
- Early Identification of Risk I Identify customers showing signs of financial difficulty.
- Report high-risk accounts to supervisors for timely intervention.
- Manage Assigned Loan Portfolio I Monitor the performance of an assigned portfolio of borrowers.
- Monitor Loan Repayments I Track repayment schedules.
- Follow up promptly on missed installments.
- Conduct daily follow-ups with customers via phone or messaging. I Send reminders through phone calls, SMS, or WhatsApp where permitted.
- Follow up immediately when a customer misses a scheduled payment.
- Maintain accurate customer records and repayment histories.
- Update recovery reports and customer records.
- Verify customer information and assess repayment capacity.
- Repossess financed assets, such as motorcycles, from defaulting clients when required by company policy.
- Conducted field recovery operations by visiting clients at their homes to facilitate loan repayment.
- Monitor financed assets using GPS tracking systems. I Monitor GPS tracking systems installed on financed motorcycles.
- Report suspicious movement or attempts to tamper with tracking devices.
- Coordinate with relevant departments during asset recovery.
- Ensure Compliance I Carry out all recovery activities in line with company policies and legal requirements.
- Maintain professionalism and confidentiality throughout the recovery process.
- Prepared daily, weekly, and monthly reports on customer contact, payments collected, and recovery progress against targets.
- Payments collected.
- Outstanding balances.
- Default cases.
- Recovery progress against targets.
Sales Representative
Asaak Financial Services
03.2023 - 06.2024
- Presented and promoted products/services to existing and prospective customers, focusing on boda and phone products to drive sales.
- Serviced existing accounts, secured orders, and established new accounts by planning and organising daily work schedules to engage with clients.
- Canvassing assigned territories to present company products to potential customers.
- Follow up customer leads through cold calling.
- Established and maintained long-lasting relationships with existing and potential clients, enhancing customer loyalty and satisfaction.
- Prepare and submit sales contracts for orders in line with departmental guidelines.
- Provide relevant and conclusive responses by answering client questions about credit terms, products, prices, and availability in line with company guidelines.
- Map out and segment focus sales efforts by studying existing and potential customers in line with departmental guidelines.
- Prepare and submit monthly reports of sales made, customer needs, problems, interests, competitive activities, and potential of new products and services in line with departmental guidelines.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management in line with departmental guidelines.
- Conduct research on potential service providers' products or services and determine the geographic location of the majority of their target customers.
- Review and recommend changes in products, services and policy by evaluating results and competitive developments in line with the company mission and vision.
Field Assistant VSLAs
Hope for All Development Initiative (HOFADI)
01.2022 - 02.2023
- Training village savings and loan association members on financial management, savings and loan management.
- Facilitated training sessions for community village savings and loan associations, enhancing financial empowerment among members.
- Conducting a financial risk assessment among all the members of the VSLAs within the community.
- Followed up on loan repayments, addressing non-payment issues to ensure financial stability within savings associations.
- Establishing and maintaining positive business relationships with the VSLA groups through follow up visits.
- Conducted data collection and evaluation to assess performance and inform strategies for improving savings groups in the community.
- Assessing the performance VSLAs and reporting to the community coordinator on each group on a monthly basis.
- Supporting the development of manual, guidelines, policies and drafting loan applications forms for the different VSLA groups.
- Developing credit terms and conditions for the different VSLAs with support of the group members and policies.
Sales Executive
Yuvraj International Uganda Ltd.
Kampala
01.2020 - 11.2022
- Identified potential customers through information gathering, referrals, and recommendations from existing clients.
- Engaged with potential clients, particularly boda riders, to promote product awareness.
- Participating in promotional events and activities to increase brand visibility and drive customer interest in TVS bikes.
- Collaborating with team members and other departments to enhance the overall customer experience and achieve collective sales goals.
- Processed special customer orders while managing ambiguous delivery expectations.
Sales Executive
M-KOPA
Kampala
06.2018 - 10.2019
- Recruiting, training, coaching and managing a team of up to 30 direct sales representatives to meet sales targets of M-KOPA products.
- Coached and supported direct sales representatives in the field, strengthened local customer networks, and fostered team spirit to enhance sales performance.
- Prepared and submitted weekly activity reports and sales plans to regional sales manager to align with sales strategy.
- Ensured adherence to M-KOPA brand values and maintained retail point standards and guidelines to uphold brand integrity.
- Managing the Directly sales representatives’ inventory and resolving audit recommendations following M-KOPA audit resolution guidelines.
Human Resource/ Administration Assistant
Phone Doctors Uganda Ltd.
12.2016 - 12.2017
- Supported recruitment process to attract and select qualified candidates.
- Maintained and updated HR records to ensure accuracy and compliance.
- Tracked and updated staff performance agreements and assessments in line with HR policies.
- Reviewing and tracking staff training schedules and events including submission of reports in line with the training policy.
- Assisted General Manager with various administrative tasks to support daily operations.
Human Resource Assistant
Darling Uganda Limited
06.2015 - 12.2016
- Coordinating staff recruitment and selection process.
- Assisted HR manager in processing and distributing salaries for workers.
- Preparation of pay roll and vouchers for payment for the organization.
- Providing assistance in coordination of the performance management system for the employees.
- Counselled staff on overcoming performance-related challenges.
- Monitoring staff attendance and giving recommendation.
- Organizing files for workers and records.
- Supported accounts staff with operational tasks in HR systems.
Education
Bachelor’s degree - Human Resource Management
Kampala University
Kampala01-2018
Diploma - Human Resource Management
Makerere University Business School
01-2015
Uganda Advanced Certificate -
Central College Kamuli
01-2010
Uganda Certificate -
Wakatayi Secondary School
Luweero01-2006
Skills
- Interpersonal skills
- Computer Literacy
- Flexibility & Adaptability
- Communication skills
- Team player
Certification
I therefore certify that the information given above is true to the best of my knowledge and experience.
Custom
- Tours & travel
- Social functioning
- Reading
referees
1. Ikaaba Ronald
Administration Assistant
Asaak Financial Services
Tel: +256754193184
Email: ronaldikaaba@gmail.com
2. Ngira Shadad
Recovery Officer
Asaak Financial Services
Jinja Branch
Tel: +256751973191
Email: qaxshadix45@gmail.com
3. Nantongo Sarah
Standard inspector
Uganda National Bureau of Standards
Bweyogerere
Tel: +256771872427
Email: sarahkintaboine@gmail.com
Timeline
Recovery Officer
Asaak Financial Services
06.2024 - Current
Sales Representative
Asaak Financial Services
03.2023 - 06.2024
Field Assistant VSLAs
Hope for All Development Initiative (HOFADI)
01.2022 - 02.2023
Sales Executive
Yuvraj International Uganda Ltd.
01.2020 - 11.2022
Sales Executive
M-KOPA
06.2018 - 10.2019
Human Resource/ Administration Assistant
Phone Doctors Uganda Ltd.
12.2016 - 12.2017
Human Resource Assistant
Darling Uganda Limited
06.2015 - 12.2016
Bachelor’s degree - Human Resource Management
Kampala University
Diploma - Human Resource Management
Makerere University Business School
Uganda Advanced Certificate -
Central College Kamuli
Uganda Certificate -
Wakatayi Secondary School