Kansiime Doreen
KAMPALA
Summary
I am a knowledgeable Administrative Assistant dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining secure information. I am enthusiastic about work with good grasp of financial, customer service offering proactive and pre-emptive approaches to effectively meet customer needs, conflict resolution skills and administrative requirements. I am a friendly and motivated team player with professional demeanor and superior attention to detail. I am seeking a challenging and dynamic work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant and Secretary
Mayanja & Arinaitwe Advocates and Solicitors
06.2022 - Current
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Helped less experienced staff manage daily assignments.
- Greeted visitors and appropriately directed to designated areas.
- Handled client correspondence and internal communications in professional manner.
- Assisted clients with visa renewals, passport applications, visa payments, work permit applications, legal documentation and notarization.
- Assisted clients with translations from local languages to English where necessary.
- Organized and stored hardcopy files.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
Customer Service agent
iSON BPO
01.2022 - 05.2022
- Built meaningful connections with customers to promote customer loyalty.
- Addressed customer service enquires quickly and accurately.
- Offered clients product advice, increasing customer satisfaction.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Assisted customers with product-related questions, feedback and complaints.
Secretary (Part Time)
Mushabe, Munungu & Co. Advocates (MDG Advocates)
08.2018 - 03.2020
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
- Managed diary for senior executives, scheduling meetings and coordinating travel arrangements to optimize time efficiency.
- Oversaw maintenance of office premises, coordinating with cleaning staff and repair technicians to ensure a safe and pleasant working environment.
- Facilitated smooth operation of office equipment, including photocopiers, scanners, and printers, troubleshooting issues as necessary.
- Administered petty cash, processing reimbursements and managing expenses to adhere to budgetary guidelines.
Education
Bachelor of Development Studies - HUMANITIES AND SOCIAL SCIENCES
MAKERERE UNIVERSITY
2022
A-Levels - UGANDA ADVANCED CERTIFICATE OF EDUCATION
BISHOP KIVENGERE GIRLS SCHOOL MUYEBE
2017
O- Levels - UGANDA CERTIFICATE OF EDUCATION
KIGEZI HIGH SCHOOL
2015
Skills
- Microsoft office
- Procurement and petty cash management
- Overseeing office activities
- Data entry documentation
- Dedicated team player
Languages
English
Advanced
C1
Luganda
Intermediate
B1
Education
other,other,other
Custom Section
NAME: KANSIIME DOREEN,
NATIONALITY:Ugandan,
GENDER: Female,
D.O.B : 06/24/98,
MARITAL STATUS: Single,
TEL: +256-771-404-811, +256-751-446-952,
EMAIL.: tibikimpenda21@gmail.com,
LANGUAGES: English, Luganda, Rukiga/Runyankole,
CURRENT EMPLOYMENT: Mayanja & Arinaitwe Advocates and Solicitors, Personal Assistant and Secretary, 06/2022 - Present,
PREVIOUS EMPLOYEMNET:
- iSON BPO, Customer Service agent, 01/2022 - 05/2022,
- Mushabe, Munungu & Co. Advocates, Secretary (Part time), 08/2018 - 03/2020,
- Kansiime Doreen was awarded a Bachelor's Degree in Development studies from Makerere University- Kampala., 2018 - 05/2022, Makerere University, Bachelor's Degree in Development Studies, 2016-2017, Bishop's Girls' School - Muyebe, Uganda Advanced Certificate of Education (U.A.C.E), 2012-2015, Kigezi High School-Kabale, Uganda Certificate of Education (U.C.E), I am Computer Literate with working knowledge in using the Microsoft Office Package and general use of the internet.
- I was awarded a certificate in Customer Care service training that was conducted at iSON BPO in the new hire induction programme.
- To be part of a high performance team that is visionary to work, result oriented and dedicated to improving the welfare of the company., I am a fast learner who loves challenges; I also possess strong interpersonal skills, a sense of urgency, communication and team player skills which enable me to work with people of different cultures & backgrounds.,
References
- Mrs. Anne Birungi
Head of Human Resources / Medior consultant
Aidenvironment
Tel: 0414-697-139
Mob: +256-782- 681-587
- MR. ARINAITWE OVERSON
Lawyer (Managing Partner)
Mayanja & Arinaitwe Advocates and Solicitors
0782 474 753/ 0701 474 753
- Dr. David Mushabe
Managing Partner
MDG Advocates
0752407000.
Timeline
Administrative Assistant and Secretary
Mayanja & Arinaitwe Advocates and Solicitors
06.2022 - Current
Customer Service agent
iSON BPO
01.2022 - 05.2022
Secretary (Part Time)
Mushabe, Munungu & Co. Advocates (MDG Advocates)
08.2018 - 03.2020
A-Levels - UGANDA ADVANCED CERTIFICATE OF EDUCATION
BISHOP KIVENGERE GIRLS SCHOOL MUYEBE
O- Levels - UGANDA CERTIFICATE OF EDUCATION
KIGEZI HIGH SCHOOL
Bachelor of Development Studies - HUMANITIES AND SOCIAL SCIENCES
MAKERERE UNIVERSITY
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