Kanyolondi Nelson
Catering
Jinja,Uganda
Summary
Motivated and experienced worker with over five years of expertise in providing exceptional service in the hospitality industry. Skilled at ensuring customer satisfaction, handling high-pressure environments, and maintaining a professional demeanor. Seeking to leverage my experience and skills to contribute to the success of a dynamic company or hospitality team.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Manager
Musita guest wing hotel
06.2020 - Current
- Supervised front desk operations, ensuring efficient check-in / out, and handling guest inquiries
- Supervised housekeeping staff to maintain high standards of cleanliness and hygiene
- Fostered positive relationships with guests, addressing concerns, and resolved issues promptly
- Ensured exceptional customer service, responding to guest queries and providing information on local attractions
- Handled guest complaints in a professional, and courteous manner
- Assisted in preparing, and managing budgets, monitoring expenses, and optimizing revenue
- Supervised and motivated staff, providing guidance, training and performance feedback
- Developed leadership skills, motivating and guidance to achieve exceptional results
- Acquired communication and interpersonal skills, effectively interacting with diverse customers and stakeholders
- Developed problem-solving and conflict resolution skills, addressing customers concerns and resolving issues efficiently
- Developed time management and organizational skills, prioritizing tasks and managing multiple responsibilities
- Developed health and safety management skills, ensuring compliance with regulations and the required standards
Crested Crane hotel
05.2017 - 05.2020
- Greeted and seated guests, ensuring proper table arrangements
- Maintained cleanliness and organization of the dining area
- Supported kitchen staff by coordinating orders and managing food service timings
- Managed cash and credit card transactions with accuracy
- Contributed to team efforts to meet daily sales targets
- Excellent customer service and communication skills
- Proficient in handling Point of Sale (POS) systems
- Ability to work in fast-paced environments
- Strong organizational and multitasking abilities
- Knowledge of food safety and hygiene standards
Education
P.L.E - undefined
U.C.E - undefined
Diploma - Catering and Hotel Management
GPA: SECOND CLASS UPPER
Skills
Excellent customer service and communication skills
Proficient in handling Point of Sale (POS) systems
Ability to work in fast-paced environments
Strong organizational and multitasking abilities
Knowledge of food safety and hygiene standards
Certification
Food Safety and Hygiene Training, 2018
Conclusion
I am eager to bring my passion as a worker and exceptional customer service skills to your company. My experience as a worker in my previous jobs, combined with my dedication to creating a positive customer experience, makes me an ideal candidate for this role. I look forward to the opportunity to contribute to your team and help your business continue to thrive and grow.
Contact - Phone
- Mobile, +256779626720, Andrew Wambuzi
- Mobile, +256752039042, Isiko Ronald
References
- Andrew Wambuzi, +256779626720
- Isiko Ronald, +256752039042
Personal Information
- Height: 5.8 Ft
- Weight: 75 kg
- Date of Birth: 12/20/82
- Gender: Male
- Nationality: Ugandan
- Marital Status: married
- Religion: Christian
Timeline
Manager - Musita guest wing hotel
06.2020 - Current
- Crested Crane hotel
05.2017 - 05.2020
Nawambwa Primary School - P.L.E,
Nalubaale Senior Secondary School - U.C.E,
YMCA, COMPREHENSIVE INSTITUTE - Diploma, Catering and Hotel Management