Karim Ali Kasaijja
IT Officer
Kampala,
Summary
Competent IT professional with 3 years of experience in installing, configuring, monitoring, maintaining and troubleshooting of computer networks, hardware, software, operating systems, and applications to meet clients' needs. Committed to continuous learning and professional development, staying up-to-date with the latest industry trends and technologies.
Overview
4
4
years of professional experience
Work History
IT Officer
IICS Technologies Limited
Kampala
10.2020 - Current
- Support Integrated Hospital Management Information System(iHMIS) system changes, in health facilities, offering feedback for improvement.
- Set up and configure computers, Networks, peripherals, and accounts assigned security level and installed software before they are issued to the users.
- Hospital site surveys and assessments to get baselines, site mapping
- Conduct iHMIS mentorship for facility department staff on documentation, aggregation, and reporting.
- Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
- Providing help-desk support by responding to and resolving support tickets within the required timelines, physically and virtually.
- Produce periodic reports on common iHMIS problems and sharing the report with the IT Manager.
- Develop, monitor, and troubleshoot network, computer hardware, software issues, and outages as reported.
- Carry out preventive maintenance on computers, servers, and peripherals such as printers, scanners, and ups systems.
- Train and support the implementation of new programs within the designated facilities.
- Perform any other duties assigned to me from time to time by the IT Manager.
Assistant IT Administrator
Daks Couriers and Daks Toyota
Kampala
01.2020 - 10.2020
- Frontline support to all Daks branches from both the help desk system and telephonically.
- Support and troubleshoot hardware and software issues on workstations and ensure the latest software updates deployment.
- Manage the helpdesk and categorize, prioritize, assign, and escalate IT requests as needed.
- Install, configure, monitor, and maintain the LAN, Network Servers, Printers, LAN points, etc. to prevent faults.
- Ensure the implementation of the latest software security patches and updates of the company computers.
- Maintain, and troubleshoot Company systems according to company standards e.g. CCTV System, access control system, etc.
- Ensure that internet and telecom provider invoices are received on time and forwarded to finance for payment to ensure continuity of service.
- Respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary, and escalating if necessary.
- Implement an effective backup and disaster recovery strategy to ensure against loss of data through error, abuse, malfunction, or disaster.
IT Intern
Uganda Retirements Benefits Regulatory Authority (URBRA)
Kampala
05.2019 - 09.2019
- Install, Configure and Maintain Computer Hardware and Software in different locations as needed.
- Establish and maintain user accounts, profiles, file sharing, access privileges, and security.
- Recommends strategies for improving the effectiveness and efficiency of existing systems and assists in the design and deployment of new systems. Research hardware and software products to justify recommendations.
- Carry out preventive and remedial maintenance of IT equipment including network switches, routers, computers, printers, and scanners.
- Coordinate the movement and repair of all IT assets at URBRA.
Education
Master of Science - Computer Applications
Jain University
Bangalore, India 12.2022 - Current
Bachelor of Science - Computer Science
Makerere University
Kampala, Uganda 08.2017 - 12.2020
Uganda Advanced Certificate of Education -
St. Peter’s SSS Nsambya
Kampala, Uganda 04.2001 - 12.2015
Uganda Certificate of Education -
Stena Hill School
Kampala, Uganda 02.2009 - 12.2013
Skills
Hardware and Software Installation
Referees
Mr. Kityo George William
IT Manager, IICS Technologies,
Email: kgwamos@gmail.com
Tel: +256-788 880 424|+256-753 615 915
Mr. Bukenya Edward Allan
ICT Officer URBRA
Email: bukenyaedward4@gmail.com
Tel: +256706715780
Mrs. Barbara Sentiba
Human Resource Manager, IICS Technologies
Email: bsentiba@gmail.com
Tel: +256 772 690316
Timeline
Master of Science - Computer Applications
Jain University
12.2022 - Current
IT Officer
IICS Technologies Limited
10.2020 - Current
Assistant IT Administrator
Daks Couriers and Daks Toyota
01.2020 - 10.2020
IT Intern
Uganda Retirements Benefits Regulatory Authority (URBRA)
05.2019 - 09.2019
Bachelor of Science - Computer Science
Makerere University
08.2017 - 12.2020
Uganda Certificate of Education -
Stena Hill School
02.2009 - 12.2013
Uganda Advanced Certificate of Education -
St. Peter’s SSS Nsambya
04.2001 - 12.2015
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