Summary
Overview
Work History
Education
Skills
Certification
Area Of Expertise
Timeline
Generic
KARTHIKEYAN MURUGESAN

KARTHIKEYAN MURUGESAN

IT Syetem Administrator
Entebbe,Wakiso

Summary

I am a seasoned IT professional with over 17 years of
experience in various support roles, reflecting my unwavering
dedication, passion, and expertise. Throughout my career, I
have successfully ensured the efficient functioning of technical
operations, showcasing a strong track record in diagnosis,
problem-solving, and tactical implementation. My commitment
to maintaining confidentiality aligns with company policies, and
my strategic approach involves collaborating with key leaders to integrate technical initiatives with overall business goals.

I am proud to be recognized by peers, subordinates, and senior
leadership for my ability to gracefully navigate challenging and
rapidly changing environments. I am eager to bring my
extensive experience and skills to the Mail Administrator position and contribute to its continued success.

Overview

14
14
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Messaging Administrator

Cayman Consults Limited
Entebbe, Uganda
11.2018 - Current
  • Skillfully handled creation and deactivation of user accounts in Office 365, ensuring seamless and secure user experience
  • Managed Distribution groups across various offices and implemented robust measures to secure broadcast groups, ensuring streamlined communication channels.
  • Successfully orchestrated management of Multifactor Authentication (MFA) for Entebbe (RSCE / UNESB) users, enhancing overall system security.
  • Demonstrated proficiency in creating and managing Office 365 Shared Mailboxes, Distribution groups, and Generic & Rotational Accounts.
  • Effectively managed Office 365 licenses post-user checkout, ensuring optimal resource utilization.
  • Addressed issues related to Office 365 and Lotus Notes promptly and effectively, in response to DSC requests.
  • Sorted out issues on MS Teams and One Drive, contributing to smooth and efficient communication environment
  • Maintained ID file server for Lotus Notes, ensuring integrity and accessibility of critical organizational data.
  • Configured Multifactor Authenticator (MFA) for staff members, enhancing overall security posture of organization.
  • Diligently managed and maintained suite of Office 365 products, including MS Outlook, OneDrive, SharePoint Team sites, Power BI, and MS Teams.
  • Contributed to design and development of compelling data visualizations using Power BI.
  • Completed Service Level Agreements (SLAs) between discerning customers and FTS, ensuring precision in delivering specific IT services and comprehensive technology support as proficient coordinator.
  • Strategically channeled pending tasks to elevate operational efficiency, elevate service delivery, and refine information management practices across entire ICT organization.
  • Provided substantive technical support to end-users, offering adept guidance on local software applications and proficient utilization of information technology resources.
  • Demonstrated leadership by effectively leading projects and teams to execute meticulous work plans, consistently delivering projects on time, and maintaining high standard of quality.
  • Oversaw management of SMTP server and various applications connected to server, ensuring seamless and robust email infrastructure.
  • Spearheaded fundamental training sessions for end-users, focusing on enhancing their proficiency in utilizing standard systems and applications.
  • Prepared comprehensive technical and user documentation, facilitating seamless deployment of computer application systems. Conducted engaging technical presentations to convey intricate concepts effectively.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.

User Support Trainer

Trigyn Technologies Ltd
Entebbe, Uganda
09.2013 - 11.2018
  • Responsible for escalating problems or tasks to appropriate parties with established procedure
  • Management of MONUSCO virtual servers on VMWare and Hybrid environment with cloud, Microsoft Servers 2016, Active Directory, SCCM, DNS, DHCP, etc
  • Avoided haste decisions while resolving problems that reduce downtime
  • Entrusted with running all United Nations applications, databases, and systems employed in mission (Eg: iNeed, Umoja, FSS, etc).
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
  • Facilitated team-building exercises that fostered collaboration and communication among department members

User Support Trainer

Trigyn Technologies Ltd
Juba, South Sudan
11.2010 - 08.2013
  • Played major role in desktop support and LAN troubleshooting
  • Experience in installing and configuring Windows XP, 2000, 2003, Vista, and W7
  • Provided maintenance support for existing hardware/software and troubleshooted network problems
  • Installed and maintained LAN, including resource groups in cluster environment
  • Conducted performance tuning, resource and device management, and troubleshooting
  • Offered desktop and system support to end-users
  • Managed file systems, created file systems, and checked for error reports on servers
  • Configured Outlook and Outlook Express
  • Configured wireless devices and routers (Access Points)
  • Managed user accounts, file systems, security, and disk usage
  • Provided desktop/laptop servicing, new installations, and printer installations
  • Addressed technical complaints for residential, SME, and corporate clients
  • Maintained SLA and ensured customer satisfaction
  • Created users, and groups, and worked on user security settings, home directories, and password administration
  • Coordinated with vendors for hardware support.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines

Desktop Support Engineer

Broadline Computers and Systems Ltd
Chennai, Tamil Nadu
12.2009 - 11.2010
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime
  • Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements
  • Assisted in planning and execution of IT audits to ensure compliance with industry regulations and best practices
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues
  • Technical administration for 310 of computers in TNEB (Tamil Nadu Electricity Board HQ)
  • Experienced in Windows XP, 2000, 2003, Vista and W7 Installing and configuration
  • Installation and Maintenance of LAN
  • Managing User Accounts, File Systems, Security, Disk Usage.

Education

Bachelor of Science - Computer Science

Annamalai University
Tamil Nadu, India
05.2007 - 05.2007

High School Diploma - undefined

Thai Moogambigai Polytechnic Nerkundram
Chennai, India
05.2004 - 05.2005

Skills

System Troubleshooting

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Certification

Microsoft Certified Professional (MCP), 7085708

Area Of Expertise

  • IT Support
  • System & Network Administration
  • Customer Relationship Management
  • Project Management
  • Microsoft Azure
  • Microsoft Power BI
  • Networking
  • Office 365 Administration
  • Cloud Applications
  • Windows Server
  • Cross-functional Collaboration

Timeline

Messaging Administrator

Cayman Consults Limited
11.2018 - Current

User Support Trainer

Trigyn Technologies Ltd
09.2013 - 11.2018

User Support Trainer

Trigyn Technologies Ltd
11.2010 - 08.2013

Desktop Support Engineer

Broadline Computers and Systems Ltd
12.2009 - 11.2010

Bachelor of Science - Computer Science

Annamalai University
05.2007 - 05.2007

High School Diploma - undefined

Thai Moogambigai Polytechnic Nerkundram
05.2004 - 05.2005

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KARTHIKEYAN MURUGESANIT Syetem Administrator