KARTHIKEYAN MURUGESAN
IT Syetem Administrator
Entebbe,Wakiso
Summary
I am a seasoned IT professional with over 17 years of
experience in various support roles, reflecting my unwavering
dedication, passion, and expertise. Throughout my career, I
have successfully ensured the efficient functioning of technical
operations, showcasing a strong track record in diagnosis,
problem-solving, and tactical implementation. My commitment
to maintaining confidentiality aligns with company policies, and
my strategic approach involves collaborating with key leaders to integrate technical initiatives with overall business goals.
I am proud to be recognized by peers, subordinates, and senior
leadership for my ability to gracefully navigate challenging and
rapidly changing environments. I am eager to bring my
extensive experience and skills to the Mail Administrator position and contribute to its continued success.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Messaging Administrator
Cayman Consults Limited
Entebbe, Uganda
11.2018 - Current
- Skillfully handled creation and deactivation of user accounts in Office 365, ensuring seamless and secure user experience
- Managed Distribution groups across various offices and implemented robust measures to secure broadcast groups, ensuring streamlined communication channels.
- Successfully orchestrated management of Multifactor Authentication (MFA) for Entebbe (RSCE / UNESB) users, enhancing overall system security.
- Demonstrated proficiency in creating and managing Office 365 Shared Mailboxes, Distribution groups, and Generic & Rotational Accounts.
- Effectively managed Office 365 licenses post-user checkout, ensuring optimal resource utilization.
- Addressed issues related to Office 365 and Lotus Notes promptly and effectively, in response to DSC requests.
- Sorted out issues on MS Teams and One Drive, contributing to smooth and efficient communication environment
- Maintained ID file server for Lotus Notes, ensuring integrity and accessibility of critical organizational data.
- Configured Multifactor Authenticator (MFA) for staff members, enhancing overall security posture of organization.
- Diligently managed and maintained suite of Office 365 products, including MS Outlook, OneDrive, SharePoint Team sites, Power BI, and MS Teams.
- Contributed to design and development of compelling data visualizations using Power BI.
- Completed Service Level Agreements (SLAs) between discerning customers and FTS, ensuring precision in delivering specific IT services and comprehensive technology support as proficient coordinator.
- Strategically channeled pending tasks to elevate operational efficiency, elevate service delivery, and refine information management practices across entire ICT organization.
- Provided substantive technical support to end-users, offering adept guidance on local software applications and proficient utilization of information technology resources.
- Demonstrated leadership by effectively leading projects and teams to execute meticulous work plans, consistently delivering projects on time, and maintaining high standard of quality.
- Oversaw management of SMTP server and various applications connected to server, ensuring seamless and robust email infrastructure.
- Spearheaded fundamental training sessions for end-users, focusing on enhancing their proficiency in utilizing standard systems and applications.
- Prepared comprehensive technical and user documentation, facilitating seamless deployment of computer application systems. Conducted engaging technical presentations to convey intricate concepts effectively.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
User Support Trainer
Trigyn Technologies Ltd
Entebbe, Uganda
09.2013 - 11.2018
- Responsible for escalating problems or tasks to appropriate parties with established procedure
- Management of MONUSCO virtual servers on VMWare and Hybrid environment with cloud, Microsoft Servers 2016, Active Directory, SCCM, DNS, DHCP, etc
- Avoided haste decisions while resolving problems that reduce downtime
- Entrusted with running all United Nations applications, databases, and systems employed in mission (Eg: iNeed, Umoja, FSS, etc).
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Facilitated team-building exercises that fostered collaboration and communication among department members
User Support Trainer
Trigyn Technologies Ltd
Juba, South Sudan
11.2010 - 08.2013
- Played major role in desktop support and LAN troubleshooting
- Experience in installing and configuring Windows XP, 2000, 2003, Vista, and W7
- Provided maintenance support for existing hardware/software and troubleshooted network problems
- Installed and maintained LAN, including resource groups in cluster environment
- Conducted performance tuning, resource and device management, and troubleshooting
- Offered desktop and system support to end-users
- Managed file systems, created file systems, and checked for error reports on servers
- Configured Outlook and Outlook Express
- Configured wireless devices and routers (Access Points)
- Managed user accounts, file systems, security, and disk usage
- Provided desktop/laptop servicing, new installations, and printer installations
- Addressed technical complaints for residential, SME, and corporate clients
- Maintained SLA and ensured customer satisfaction
- Created users, and groups, and worked on user security settings, home directories, and password administration
- Coordinated with vendors for hardware support.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines
Desktop Support Engineer
Broadline Computers and Systems Ltd
Chennai, Tamil Nadu
12.2009 - 11.2010
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements
- Assisted in planning and execution of IT audits to ensure compliance with industry regulations and best practices
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues
- Technical administration for 310 of computers in TNEB (Tamil Nadu Electricity Board HQ)
- Experienced in Windows XP, 2000, 2003, Vista and W7 Installing and configuration
- Installation and Maintenance of LAN
- Managing User Accounts, File Systems, Security, Disk Usage.
Education
Bachelor of Science - Computer Science
Annamalai University
Tamil Nadu, India 05.2007 - 05.2007
High School Diploma - undefined
Thai Moogambigai Polytechnic Nerkundram
Chennai, India 05.2004 - 05.2005
Skills
System Troubleshooting
Capacity Planning
Performance Tuning
Disaster Recovery
Application installations
Hardware Installation
Help Desk Operations
Microsoft Office
Desktop support
Azure Active Directory
Certification
Microsoft Certified Professional (MCP), 7085708
Area Of Expertise
- IT Support
- System & Network Administration
- Customer Relationship Management
- Project Management
- Microsoft Azure
- Microsoft Power BI
- Networking
- Office 365 Administration
- Cloud Applications
- Windows Server
- Cross-functional Collaboration
Timeline
Messaging Administrator
Cayman Consults Limited
11.2018 - Current
User Support Trainer
Trigyn Technologies Ltd
09.2013 - 11.2018
User Support Trainer
Trigyn Technologies Ltd
11.2010 - 08.2013
Desktop Support Engineer
Broadline Computers and Systems Ltd
12.2009 - 11.2010
Bachelor of Science - Computer Science
Annamalai University
05.2007 - 05.2007
High School Diploma - undefined
Thai Moogambigai Polytechnic Nerkundram
05.2004 - 05.2005