KARUNGI JENNIFER
HUMAN RESOURCES
KAMPALA,UGANDA
Summary
Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of post-secondary education
13
13
years of professional experience
Work History
ACTING HR MANAGER
BETA LIFESTYLE UG
KAMPALA, UGANDA
10.2020 - Current
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Accurately maintained payroll and benefits for employees and diminished financial discrepancies.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Business Development and Operations Manager
CHIMS AFRICA
KAMPALA, UGANDA
02.2018 - 08.2020
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Built, supervised and mentored 10 teams and leaders in receiving and inbound operations.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Interfaced with 4 department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Oversaw day-to-day operations, including supervising 10-person team across 4 regions.
Finance and operations manager
Waka Fitness
Kigali, Rwanda
03.2015 - 10.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Implemented policies and standard operating procedures for continuous improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
- Streamlined operational efficiencies by delivering recommendations for knowledge- base processes and procedures.
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for growth, market penetration and market expansion.
- Improving the operational systems, processes and policies in support of the company’s mission specifically, better management reporting, information flow and management, business processes and organizational planning.
- Managing and increasing the effectiveness and efficiency of Support Services (HR, and Finance), through improvements to each function as well as coordination and communication between support and business functions.
- Playing a significant role in long-term planning, including an initiative geared toward operational excellence.
- Overseeing the overall financial management, planning, systems and controls.
- Managing day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested.
- Managing the company’s budget in coordination with the Executive Director.
- Payroll management, including tabulation of accrued employee benefits.
- Invoicing to funding sources, including calculation of completed service.
- Disbursement of checks for agency expenses.
- Organization of fiscal documents.
- Regular meetings with Executive Director around fiscal planning.
- Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.
- Oversee short and long-term financial and managerial reporting.
- Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements.
- Procuring and paying for supplies both cleaning, laundry and office.
- Work hand in hand with support services to deliver exceptional service to clients.
- Bank and cash reconciliations.
- And any other duties assigned to me by top management.
Operations manager and Human Resource Manager
Waka Fitness
Kigali, Rwanda
04.2014 - 03.2015
- Improved the operational systems, processes and policies in support of the company’s mission specifically, better management reporting, information flow and management, business processes and organizational planning.
- Managed and increased the effectiveness and efficiency of Support Services (HR, and Finance), through improvements to each function as well as coordination and communication between support and business functions.
- Played a significant role in long-term planning, including an initiative geared toward operational excellence.
- Overseeing overall financial management, planning, systems and controls.
- Management of the company’s budget in coordination with the Executive Director.
- Payroll management, including tabulation of accrued employee benefits.
- Invoicing to funding sources, including calculation of completed service.
- Disbursement of checks for company expenses.
- Organization of fiscal documents.
- Regular meetings with Executive Director around fiscal planning.
Receptionist
Waka Fitness
Kigali, Rwanda
02.2014 - 04.2014
- Welcoming visitors by greeting them, in person or on the telephone, answering or referring inquiries.
- Direct clients by maintaining employee and departmental directories and giving instructions.
- Maintaining security by following procedures, monitoring logbook and issuing client membership cards.
- Effectively and efficiently field/resolve all member complaints and concerns.
- Performing opening and closing Procedures.
- Petty cash management.
- Banking After showing exceptional work ethic I was promoted to operations manager, in charge of overseeing the day today running of the company.
Area Manager
Chims telecom Uganda (Entebbe area)
KAMPALA, UGANDA
08.2011 - 12.2013
- Organizing Sales promotional activities.
- To identify and Implement market penetration strategies for the mobile money sector of chims telecom.
- Supervise agents and sales team.
- Motivate and improve Performance through training.
- In charge of sales to make sure that the company meets its targets both from MTN and in-house.
- Assisting the general manager in doing Bank reconciliations and setting standards and procedures for effective and efficient internal control systems.
- Developing and Implementing a risk management framework for the Company that enables identification, prevention, control and reporting of any risks.
- Ensure staff discipline and adherence to proper company policies.
- Recruiting, interviewing and selecting service agents to fill vacant positions.
- And perform any other duties that may be assigned to me from time to time.
Cashier
CHIMS TELECOM
KAMPALA, UGANDA
01.2009 - 08.2010
- Receiving and counting all the collected cash.
- Corresponding all payments by customers and agents against their respective accounts.
- Banking the collected cash to the respective company accounts.
- Record and keep track of all the books of accounts.
- Reconciling the books of accounts (reconciling bank against cash).
- Provide accurate and timely reports.
- Credit management and control.
Customer relations officer/front desk manager
CHIMS Telecom
KAMPALA, UGANDA
11.2006 - 01.2009
- Coordinate and carry out all correspondence between customers and the company.
- Receive all the company’s clients and visitors.
- Act as the company’s public relations.
- Banking.
- Collecting cash from the bank if needed.
- Cash reconciliation.
- Balance all receipts against expenditure.
- Monitor and manage expenditure and budget (petty cash).
- Carrying out additional responsibilities as may be assigned.
Education
Postgraduate diploma - human resource management
Uganda Management Institute
Uganda 09.2011 - 07.2012
Bachelor of Arts - Education
Uganda Christian University
Uganda 09.2003 - 05.2006
High School Diploma -
Kibubura Girls School
Uganda 03.2000 - 12.2002
No Degree -
Rubaare Secondary School
Uganda 02.1997 - 11.1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Interpersonal skillsundefined
Quote
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, 'Who am I to be brilliant, gorgeous, talented, fabulous?' Actually, who are you not to be?"
Marianne Williamson
Timeline
ACTING HR MANAGER
BETA LIFESTYLE UG
10.2020 - Current
Business Development and Operations Manager
CHIMS AFRICA
02.2018 - 08.2020
Finance and operations manager
Waka Fitness
03.2015 - 10.2017
Operations manager and Human Resource Manager
Waka Fitness
04.2014 - 03.2015
Receptionist
Waka Fitness
02.2014 - 04.2014
Postgraduate diploma - human resource management
Uganda Management Institute
09.2011 - 07.2012
Area Manager
Chims telecom Uganda (Entebbe area)
08.2011 - 12.2013
Cashier
CHIMS TELECOM
01.2009 - 08.2010
Customer relations officer/front desk manager
CHIMS Telecom
11.2006 - 01.2009
Bachelor of Arts - Education
Uganda Christian University
09.2003 - 05.2006
High School Diploma -
Kibubura Girls School
03.2000 - 12.2002
No Degree -
Rubaare Secondary School
02.1997 - 11.1999
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