Karungi Sarah
Kampala
Summary
Versatile team player with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining settings. Provides structured service and work plans, balancing the needs of patrons and team members.
Ambitious Waitress with 5 years of experience serving in restaurant establishments. Proven history of inspiring positivity and productivity in teammates. Dedicated to dynamic leadership and top-of-the-line customer service.
Overview
7
7
years of professional experience
Work History
Waitress
Uncle's Choma Restaurant
01.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Legends Bar & Restaurant
10.2020 - 12.2022
- Kept server areas clean and stocked to increase efficiency while working 12+ tables.
- Greeted new customers, discussed the menu and suggested specials, increasing 25% of sales.
- Used POS system and maintained accuracy and efficiency when processing sales transactions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Lead Waitress
Solidarity Party Services
01.2017 - 08.2019
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service boosting customer satisfaction by 40%.
- Assign work tasks to 10 servers and coordinate activities of floor personnel to provide prompt and successful service to patrons.
- Draft monthly sales reports and keep the register accurate through correct billing, payment processing, and cash management practices.
- Assisted management with scheduling, inventory control, and other administrative tasks as needed.
- Handled cash transactions accurately and responsibly when required.
- Proactively addressed potential issues before they escalated by staying attentive to guests'' needs throughout their visit.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bachelor of Arts - General Literature
Kyambogo University
Kampala, Uganda01.2019
UACE Passlip -
ST KIZITO SS
Bugolobi12.2015
UCE Passlip -
ST MARY’S S.S NAMALIGO
Bombo11.2013
Skills
- Menu memorization
- Food preparation and safety
- Ordering procedures
- Bill computation and POS systems
- Table setting
- Team coordination
- Allergy awareness
- Inventory control
- Customer service and communication
- Time management and problem-solving
Training
- First aid training by Red Cross (Legends Bar) - 2020
- Customer Service and Complaint Handling Training - 2019
Relevant Skills
- Safety: Assist customers with dietary restrictions, explain menu items and suggest appropriate options.
- Attention to detail: Proactively offer assistance and provide accurate and timely information, making product and service recommendations.
- Leadership: Teamwork and diversity awareness by recognizing others' ideas and points of view.
- Product knowledge: High-level menu knowledge, making expert recommendations based on customers' tastes.
- Ability to work under pressure: Able to work calmly and efficiently under persistent customer volume.
Languages
Runyankore
Native language
English
Advanced
C1
Runyankore
Advanced
C1
Luganda
Upper intermediate
B2
Timeline
Waitress
Uncle's Choma Restaurant
01.2023 - Current
Waitress
Legends Bar & Restaurant
10.2020 - 12.2022
Lead Waitress
Solidarity Party Services
01.2017 - 08.2019
Bachelor of Arts - General Literature
Kyambogo University
UACE Passlip -
ST KIZITO SS
UCE Passlip -
ST MARY’S S.S NAMALIGO
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