Kasibante Edirisa Muhoozi
Waitress/customer Service
Kampala,Kampala
Summary
Proven leader and effective communicator, adept at enhancing team performance and customer satisfaction at Sheraton Hotels. Excelled in implementing training programs, reducing allergic reactions by fostering food allergy awareness. Skilled in active listening and problem-solving, significantly improving .
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Sheraton Hotels
Kampala
03.2023 - Current
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Sales Man /cashier
Carrefour Hyper Market-UAE
Dubai
11.2021 - 03.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor’s Degree - Customer Service Management
Kyambogo University
Kampala 05.2018
Skills
Waiter skills
1 Food and beverage knowledge
2 Excellent communication and interpersonal skills
3 Attention to detail
4 Multitasking and time management
5 Teamwork and collaboration
6 Problem-solving and conflict resolution
7 Cash handling and point-of-sale systems
8 Wine, spirits, and cocktail knowledge (optional)
9 Food safety and handling certification
10 Adaptability and flexibility
*Customer Service Skills:*
1 Active listening
2 Empathy and understanding
3 Positive attitude and friendly demeanor
4 Conflict resolution and negotiation
5 Product knowledge and recommendations
6 Time management and prioritization
7 Communication and interpersonal skills
8 Problem-solving and analytical thinking
9 Adaptability and flexibility
10 Customer retention and loyalty
Languages
English
Intermediate (B1)
Timeline
Waitress Supervisor
Sheraton Hotels
03.2023 - Current
Sales Man /cashier
Carrefour Hyper Market-UAE
11.2021 - 03.2023
Bachelor’s Degree - Customer Service Management
Kyambogo University
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