Kathylene Mukisa
Kampala,102
Summary
Provided exceptional customer service to guests, ensuring a positive experience.
Managed and resolved customer complaints in a timely and professional manner.
Assisted with sales and marketing efforts to increase revenue and customer satisfaction.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Assisted with sales and marketing efforts to increase revenue and customer satisfaction.
Provided exceptional customer service to guests, ensuring a positive experience.
Managed and resolved customer complaints in a timely and professional manner.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Butichi Industries
Nairobi
02.2022 - 03.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
Executive Assistant
Promise Lands Charity Organization
Jinja
01.2020 - 01.2021
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Greeted visitors warmly upon arrival at the office premises.
- Maintained confidential records and files related to executive operations.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Conducted research on various topics as requested by executives or senior management personnel.
Education
Associates Degree - Software Engineering
ALX (Holberton Schools)
Nairobi 09-2024
High School Diploma -
Viva College
Jinja 09-2019
Skills
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Paperwork Processing
- Order Fulfillment
- In-store support
- Researching
- Research
- Technical Support
- Call Center Operations
Languages
English
First Language
English
Advanced (C1)
C1
Luganda
Proficient (C2)
C2
Spanish
Beginner
A1
Accomplishments
- Honor Certificate as Virtual Assistant
- Badminton Certificate
- Volleyball Captain Certificate
References
References available upon request.
Timeline
Customer Service Representative
Butichi Industries
02.2022 - 03.2023
Executive Assistant
Promise Lands Charity Organization
01.2020 - 01.2021
Associates Degree - Software Engineering
ALX (Holberton Schools)
High School Diploma -
Viva College
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