Kato Lawrence Junior
Dubai
Summary
Personable and service-oriented individual with talent for creating welcoming atmospheres. Possesses strong communication skills and knack for ensuring guests' needs are promptly met. Dedicated to enhancing guest satisfaction through exceptional service and attention to detail.
Overview
9
9
years of professional experience
Work History
Bell Attendant
Sheraton Hotel & Resorts
08.2023 - 08.2024
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Promoted hotel amenities and services effectively when interacting with guests during their stay.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
Senior Waiter
Four Seasons Hotel
07.2020 - 02.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected dishes and utensils for cleanliness.
- Oversaw private events, ensuring proper setup, service execution, and guest satisfaction throughout the occasion.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hotel Receptionist
Sheraton Hotel Uganda
01.2016 - 03.2019
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
Education
BBA - Tourism And Hotel Management
04-2010
Specialized Courses:
Hospitality Operations
Customer Relationship Management
Front Office and Housekeeping Management
Food and Beverage Management
2. Achievements or Certifications:
Received recognition for excellent service management.
Completed internships at luxury hotels or tourism agencies.
Certification in Hospitality and Tourism software (if any).
3. Internships/Work Experience:
Assisted in organizing large-scale events during the coursework.
Gained hands-on experience in managing customer interactions.
4. Projects:
Developed a business proposal for improving hotel services.
Researched sustainable tourism practices.
Skills
- Hotel operations
- Initiative and Self-motivation
- Reliability and punctuality
- Team player attitude
- Stress tolerance
- Professional appearance
- Concierge services
- Valet parking proficiency
- Proper luggage handling
- Cross-cultural sensitivity
Additional Information
Visa status vist visa
Aged 34 years
Timeline
Bell Attendant - Sheraton Hotel & Resorts
08.2023 - 08.2024
Senior Waiter - Four Seasons Hotel
07.2020 - 02.2023
Hotel Receptionist - Sheraton Hotel Uganda
01.2016 - 03.2019
Makerere University - BBA, Tourism And Hotel Management
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