Kato Paul Ssekalaala
Kampala
Summary
Accomplished Senior Waiter with a proven track record at Princess Cruises, enhancing team cohesion and guest satisfaction through expert mentoring and exceptional customer service. Skilled in relationship management and safe food handling, adept at creating memorable dining experiences. Demonstrates strong communication skills and a flexible schedule, significantly contributing to continuous service improvement. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
10
10
years of professional experience
Work History
Senior Waiter
Princess Cruises
12.2021 - Current
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
Assistant Waiter
Hilton Hotel
03.2014 - 01.2021
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
Food Waiter
Southern Sun Hotel
03.2017 - 04.2019
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
Bachelor of Science - Food Sciences And Technology
Makerere University
Kampala, Uganda05.2010
Skills
- Adaptive Learning
- Strong Communication Skills
- Sales Techniques
- Food safety understanding
- Cash Handling
- Exceptional customer service
- Flexible schedule availability
- Foreign language fluency
making reasurch
-to know more about my work and what I am supposed to do in time of operations
-interacting with guests
- menu researching
Timeline
Senior Waiter
Princess Cruises
12.2021 - Current
Food Waiter
Southern Sun Hotel
03.2017 - 04.2019
Assistant Waiter
Hilton Hotel
03.2014 - 01.2021
Bachelor of Science - Food Sciences And Technology
Makerere University
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