Katushabe Shakirah
Kabale
Summary
- Spearheaded initiatives to enhance access to essential social services for diverse community groups.
- Enhanced shopping experience by providing prompt responses to product inquiries and assisting customers with heavy items at checkout.
- Managed inventory processes to maintain accuracy and support cash handling efficiency. Assisted in enhancing customer satisfaction through implementation of service strategies. Contributed to team performance by facilitating effective service interactions.
- Assisted in enhancing tourist experiences by providing detailed information on local attractions and currency exchange rates. Supported visitors in achieving high satisfaction through knowledgeable recommendations on service options. Fostered an educational environment that guided tourists in making informed decisions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Worker
MARTHA MANESS
03.2025 - Current
- Facilitated service coordination for clients facing various social challenges and barriers.
- Led group therapy sessions to enhance social skills and develop coping strategies.
- Facilitated collaboration among multidisciplinary teams to enhance client care delivery.
- Evaluated clients for signs of neglect and abuse to compile comprehensive documentation for court hearings.
Salesperson and general store Activities
Banty Amin and Munaf Darediya
11.2018 - 03.2025
- Analyzed customer interactions to better understand and address their needs and preferences.
- Articulated product features and benefits to clients, ensuring clarity and alignment with their needs.
- Executed regular cleaning and organization of product displays to promote an inviting shopping environment.
- Monitored inventory levels and collaborated with team members to guarantee accuracy in stock management.
- Facilitated prompt resolution of customer issues while maintaining a professional demeanor.
- Engaged with management to develop and implement innovative sales strategies and promotional campaigns.
- Contributed to training initiatives aimed at refining sales skills and expanding product expertise.
- Engaged with clients to strengthen relationships and support sales objectives.
- Investigated and resolved customer complaints swiftly, ensuring a seamless service experience.
- Provided comprehensive product and service information to customers, ensuring clarity and satisfaction.
- Educated customers on new product features and benefits to enhance user experience and satisfaction.
- Managed point-of-sale systems to ensure precise and efficient transaction processing.
- Engaged with cross-functional teams to create comprehensive sales plans that align with organizational goals.
- Evaluated stock levels and initiated orders to replenish supplies as necessary.
- Achieved accurate cash management through diligent counting and change processing. Improved operational efficiency by organizing and storing coupons effectively. Maintained balanced cash register drawer, contributing to overall financial accuracy.
- Conducted extensive cold calling initiatives to expand client base and drive revenue growth.
- Facilitated product promotion through active involvement in trade shows and sales events.
- Trained and mentored junior sales staff on product knowledge and effective selling techniques.
- Executed sales strategies to exceed quarterly targets, resulting in increased revenue.
- Developed strong customer relationships to drive repeat business and enhance brand loyalty.
- Analyzed market trends to identify new opportunities for product placement and promotion.
- Conducted competitive analysis to refine pricing strategies and improve market positioning.
- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Trained and mentored junior sales staff on effective communication and negotiation techniques.
- Developed comprehensive product knowledge to provide expert guidance and support to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
Adventure Tour Guide
EMMA KOCK
02.2018 - 02.2025
- Orchestrated various outdoor activities, ensuring safety and enjoyment for all participants.
- Oversaw the organization of various transportation options, including rental cars, buses, and boats, for tour group itineraries.
- Recorded and organized details of tour activities, encompassing duration, participant names, costs, and tips for efficient management.
- Engaged with customers to streamline reservation processes and deliver comprehensive support for inquiries both face-to-face and over the phone.
- Coordinated and conducted sightseeing tours on cruises, providing insights into local attractions and cultural significance.
- Led diverse adventure tours, ensuring safety and engagement for all participants.
- Developed and implemented customized itineraries based on client interests and feedback.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Furnished customers with unique experiences by developing and creating new tour routes.
Education
Some College (No Degree) - Tourism And Hospitality Management
AICM College of Science And Technology
Kabale, 404Skills
Utilized strong communication skills to enhance team dynamics and ensure clarity in project objectives
Led sales initiatives to drive revenue growth and expand market presence Cultivated relationships with key clients to foster loyalty and repeat business Analyzed market trends to inform strategic sales decisions and optimize performance
Oversaw customer service operations to elevate client satisfaction levels Developed strategies to address customer feedback and enhance service quality Trained team members on best practices for effective customer engagement
Oversaw kitchen operations to ensure efficient meal preparation and service Coordinated with team members to enhance culinary offerings and streamline processes Developed training materials for new kitchen staff to improve performance and consistency
Performed routine cleaning tasks to ensure a safe and welcoming environment
Oversaw agricultural initiatives to enhance productivity and sustainability Coordinated with cross-functional teams to optimize resource allocation and improve operational efficiency Developed strategies to address challenges in crop management and yield enhancement
Oversaw daily operations to ensure high standards of guest satisfaction Coordinated staff training programs to improve service quality and operational efficiency Developed strategies to enhance guest engagement and loyalty
Oversaw daily housekeeping operations to maintain high standards of cleanliness and guest satisfaction Coordinated schedules and tasks for housekeeping staff to optimize efficiency Implemented best practices for inventory management of cleaning supplies and equipment
Delivered personalized hair care solutions to meet individual client needs and preferences
Facilitated guided tours to educate participants about historical and cultural landmarks
Oversaw planning and execution of hiking programs and forestry initiatives Coordinated volunteer efforts to enhance trail systems and forest conservation Fostered partnerships with local organizations to expand outreach and engagement
Utilized computer technology to support various operational tasks and enhance productivity
Utilized multilingual skills in French, English, German, and Kiswahili to enhance communication and collaboration
Advocated for client needs and coordinated resources to enhance community well-being
Oversaw daily packing operations to ensure timely fulfillment of orders Coordinated with logistics teams to optimize product flow and reduce delays Trained new staff on packing procedures and safety protocols
Languages
English
First Language
French
Intermediate (B1)
B1
German
Elementary (A2)
A2
Swahili
Intermediate (B1)
B1
Certification
- I have got 5 certificates after tour guiding my groups of tourists
- I have school certificates from all levels up to the graduation certificate in college
- A supporting certificate as a sales person
- Certificate of Good conduct from my country
- A certificate of Christianity leader in preaching
Accomplishments
- I have over 7 recommendations that I can do all roles above
Affiliations
- Salesperson
- Hospitality
- Customer care
- Receptionist
- Gardening planting vegetables
- Hiking and mountain climbing
- Tree planting
- Cooking
- Forest Trekker
- Baking
References
References available upon request.
Katushabe Shakirah
Iam 27 years old from Uganda 🇺🇬
Iam honest and trustworthy salesperson and my customer care and careful handling of things equipments and tools we use .
I believe hard work and gratitude are a key to successful business relationships iam happy working with you to Contribute on the work your company does and am so interested to work and learn new skills .
Thank you .
Sincerely
Shakirah
Additional Information
Iam hard working, honest , loyal and genuine when it comes to my work I take it very seriously
Consider me you will be amazed my my services I will be greatful working together with you
Timeline
Social Worker
MARTHA MANESS
03.2025 - Current
Salesperson and general store Activities
Banty Amin and Munaf Darediya
11.2018 - 03.2025
Adventure Tour Guide
EMMA KOCK
02.2018 - 02.2025
Some College (No Degree) - Tourism And Hospitality Management
AICM College of Science And Technology