Katusiime Jesca
Summary
I am looking for additional responsibility and more room for growth, opportunity to apply my skills, to gain newer skills while helping create value for my employer and advancement opportunities for myself.
Overview
15
15
years of professional experience
Work History
Officer, Domestic Taxes
Uganda Revenue Authority
06.2022
- Maintain the integrity of the taxpayer register
- Validate taxpayer declarations and monitor on-time tax payments
- Carry out tax field visits and/or inspections
- Provide client support to promote voluntary tax compliance
- Prepare periodical reports as required under department guidelines
- Support business process and system improvements
- Review policy needs and generate policy proposals to enhance voluntary taxpayer compliance
Data Analyst
UpEnergy Uganda Limited
09.2021 - 06.2022
- Using automated tools to extract data from primary and secondary sources and take appropriate action
- Performing analysis to assess the quality of data and draw insight from verification reports
- Support the carbon process by reconciling data and the available documentation
- Preparing final analysis reports for the stakeholders to understand the data analysis steps enabling them to take important decisions based on various facts and trends
- Cross train members on how to effectively use data analysis to inform operational strategy
Branch Operations Manager, Hannington Premier Centre
Absa Bank of Uganda Limited
01.2017 - 04.2019
- (in addition to the Branch Operations Officer’s duties)
- Deputy to branch manager
- Ensure embedment of the branch operations manual and policies
- Branch audit/review point of contact
- Manage branch snap checks (control tests)
- Authorization of teller transactions
- Vault and ATM access control management
- Review End of day Vault and ATM reconciliation
- Review daily and monthly reconciliation of branch General Ledger accounts
- Manage branch income/revenue collection for manual and automated fees daily
- Branch Customer Service Team Leader
- Authorization of customer instructions
- Branch petty cash management
- Carry out and manage Branch operations support officer, Personal Banker and teller performance development (PD)
- Recommend training where necessary
- Branch staff leave, succession plan management and update to HR
- Branch Asset Management; ensure functionality of equipment or liaise with responsible department if otherwise
- Branch key holders’ management
- Manage and control branch security/access
- Branch safety, health and environment management
- Oversee branch opening and closing procedure
- Manage branch staff attendance
- Third party/service provider access management
- Review and authorization of account opening and modifications
- Review and authorization of loan processing
- Customer complaints and query management
- Understanding of the fraud, Anti Money Laundering and Suspicious Transaction Monitoring and Sanctions policies
Branch Operation Manager, Ntinda Branch
Absa Bank of Uganda Limited
11.2015 - 01.2017
Branch Operation Manager, Abaita Ababiri Branch
Absa Bank of Uganda Limited
06.2015 - 11.2015
Branch Operations Officer, Luwum Street Branch
Absa Bank of Uganda Limited
08.2013 - 06.2015
- Deputy to Branch Operations Manager
- Authorization of teller transactions
- Management and review of teller performance
- Oversee branch opening and closing procedure.
- End of Day (EOD) reconciliation for ATM, Vault, incomes, control stationery, etc.
- Internal (General Ledger) accounts reconciliation (both daily and monthly)
- Control of access to secure areas such as Vault and ATM rooms
- Cash in Transit Management
- Management of branch petty cash account
- ATM cards printed/amended report reconciliation
- Teller cash, transaction and stamp management.
- Manage branch staff attendance
- Third party/service provider access management
- Verify transfer payments, that is Internal transfers, Telegraphic Transfer, Real Time Gross Management, Electronic Transfers)
Ag. Branch Operations Manager, Lira Branch
Absa Bank of Uganda Limited
03.2013 - 08.2013
- Deputy to branch manager
- Ensure embedment of the branch operations manual and policies
- Manage branch snap checks (control tests)
- Authorization of teller transactions
- Vault and ATM access control management
- Review End of day Vault and ATM reconciliation
- Daily and monthly reconciliation of branch General Ledger accounts
- Manage branch income/revenue collection for manual and automated fees daily
- Branch Customer Service Team Leader
- Branch petty cash management
- Carry out and manage Branch operations support officer and teller performance development (PD)
- Recommend training where necessary
- Branch key holders’ management
- Manage and control branch security
- Oversee branch opening and closing procedure
- Manage branch staff attendance
- Third party/service provider access management
- Authorization of account opening and modifications
- Customer complaints and query management
- Understanding of the fraud and suspicious transaction monitoring and sanctions policies
Branch Operations Officer, Lira Branch
Absa Bank of Uganda Limited
09.2011 - 02.2013
- Deputy to Branch Operations Manager
- Authorization of teller transactions
- Management and review of teller performance
- Oversee branch opening and closing procedure.
- End of Day (EOD) reconciliation for ATM, Vault, incomes, control stationery, etc.
- Internal (General Ledger) accounts reconciliation (both daily and monthly)
- Control of access to secure areas such as Vault and ATM rooms
- Cash in Transit Management
- Management of branch petty cash account
- ATM cards printed/amended report reconciliation
- Teller cash, transaction and stamp management.
- Branch key holders’ management
- Manage branch staff attendance
- Third party/service provider access management
- Verify transfer payments, that is Internal transfers, Telegraphic Transfer, Real Time Gross Management, Electronic Transfers)
Teller
Absa Bank of Uganda Limited
10.2008 - 09.2011
- Handling customer deposits and withdrawals
- Handling funds transfer payments e
- G
- Telegraphic transfers, Real Time Gross Settlements, Western Union
- Foreign currency exchanges
- Cheque book ordering and issuance
- Counter leaf issuance
- Draft issuance
- ATM card issuance
- Issuing customer statements of account
- Local inter-bank cheque clearance
- Other bank cheques clearance (both local and foreign)
- Account opening and modifications
- CRB Financial card enrolment
- Customer awareness calls
- Complaints handling
- Processing customer salaries
- Customer awareness/retention calls
- Understanding of the fraud and suspicious transaction monitoring and sanctions policies
Intern
Southern Business Solutions
07.2007 - 09.2007
- Windows device installation
- Computer trouble shooting
- Printer trouble shooting
- Installation of Windows Operating System
- Local Area Network design, layout, maintenance and troubleshooting
- Personal research, report writing and compiling
Education
Post Graduate Diploma in Information Systems Management -
01.2021
Bachelor of Information Technology (1st Class) -
01.2008
Uganda Advanced Certificate of Education -
01.2004
Uganda Certificate of Education -
01.2002
Primary Leaving Certificate -
01.1998
Skills
- Impeccable record of integrity
- Computer literate with excellent abilities in most of the commonly used applications
- Good analytical skills with attention to detail
- Interpersonal, relational and supervisory skills (team building and envisioning)
- Self-driven / motivated
- Able to work long hours
- Good customer service skills
- Excellent timekeeping
Languages
English
Runyoro
Rutooro
Luganda
Key Qualifications
- Knowledge and expertise in Banking
- Cisco Certified Network Associate
- Bachelor’s degree in Information Technology
Personal Information
- Nationality: Ugandan
- Marital Status: Married
References
- Mr. Akol Arthur, Supervisor, Domestic Taxes – Kampala East, Uganda Revenue Authority, Plot M193/M194, Nakawa Industrial Area, Kampala, P. O. Box 7279, (+256) 772 141465
- Mr Kiyaga Samuel, Head, Alternate Channels, Absa Bank of Uganda Limited, Kampala, P. O. Box 2971, (+256) 758 793210
- Mr Agaba Davis, Global Markets Dealer, Absa Bank of Uganda Limited, Kampala, P. O. Box 2971, (+256) 774 264420
Hobbies and Interests
- Reading the bible
- Singing and dancing
- Watching football
- Purposeful travelling
Timeline
Officer, Domestic Taxes
Uganda Revenue Authority
06.2022
Data Analyst
UpEnergy Uganda Limited
09.2021 - 06.2022
Branch Operations Manager, Hannington Premier Centre
Absa Bank of Uganda Limited
01.2017 - 04.2019
Branch Operation Manager, Ntinda Branch
Absa Bank of Uganda Limited
11.2015 - 01.2017
Branch Operation Manager, Abaita Ababiri Branch
Absa Bank of Uganda Limited
06.2015 - 11.2015
Branch Operations Officer, Luwum Street Branch
Absa Bank of Uganda Limited
08.2013 - 06.2015
Ag. Branch Operations Manager, Lira Branch
Absa Bank of Uganda Limited
03.2013 - 08.2013
Branch Operations Officer, Lira Branch
Absa Bank of Uganda Limited
09.2011 - 02.2013
Teller
Absa Bank of Uganda Limited
10.2008 - 09.2011
Intern
Southern Business Solutions
07.2007 - 09.2007
Post Graduate Diploma in Information Systems Management -
Bachelor of Information Technology (1st Class) -
Uganda Advanced Certificate of Education -
Uganda Certificate of Education -
Primary Leaving Certificate -
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