Kauthar Khamisi
Kampala
Summary
Dynamic professional with a proven track record at Jubilee Health Insurance Company, excelling in report writing and customer service. Leveraging strong communication and problem-solving skills, I effectively promoted health insurance products, enhancing client satisfaction and driving sales growth. Committed to delivering exceptional results through collaboration and strategic client engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BANCASSURANCE OFFICER
Jubilee health insurance company
Kampala
12.2024 - Current
- Promoting and sell health insurance to bank customers.
- Identifying potential clients and cross-sell insurance with banking services.
- Providing after sales services, including claims assistance and policy renewals.
- Addressing customer queries and concerns regarding insurance products.
- Maintaining accurate customer records and policy documentation.
CONTACT CALL CENTRE ASSOCIATE
Turaco insurance company
Kampala
04.2023 - 05.2024
- I supported customers by addressing inquiries about policies, claims, and technical issues through phone, email, and chat.
- I managed policy modifications, renewals, and cancellations, guiding customers through the claims process and ensuring they had all necessary information and documentation.
- Identified opportunities to upsell and cross-sell insurance products, contributing to sales targets.
- Maintained detailed records of customer interactions, ensuring compliance with company policies and industry regulations.
- My strong problem-solving, empathy, and communication skills allowed me to resolve customer issues efficiently.
- Through ongoing training, stayed updated on product knowledge and best practices, consistently aiming to improve customer satisfaction and retention rates.
Assistant Administrator officer trainee
Parliament of Uganda
Kampala
04.2022 - 09.2022
- During my training at the parliament of Uganda many tasks were assigned to me for example drafting the order of business of the committees, organize the committee meetings and prepare the reports as the committee assistant secretary.
- Additionally, I performed other duties such as field work in different parts of the country.
- Duties held as an administrator officer trainee included recording and maintaining minutes and all other records.
- Report writing, most of the work I did was compiling reports of MPs of different constituencies.
- Maintain a member’s register and the committee meetings.
- Take minutes of the plenary and produce minutes for the proceeding.
- Supporting the Senior Assistant Clerk to schedule appointments.
- Delivering important documents or packages within the office.
- Making calls to different organizations and people.
- Skills: Professional: report writing, team collaboration, and leadership skills.
- Technical: strong computer proficiency, including MS Office and customer service software.
- Interpersonal: excellent communication, empathy, and problem-solving abilities.
Education
Diploma - insurance
Insurance Training College (ITC)
01.2026
Bachelor’s Degree - Social Work and Social Administration
Islamic University in Uganda (Female’s Campus)
01.2022
Uganda Advanced Certificate of Education -
Basajjabalaba Secondary School
Bushenyi01.2018
Uganda Certificate of Education -
Sentah College Secondary School
Mbarara01.2016
Primary Leaving Examination -
Madrasat Umar Primary School
Mbarara01.2012
Skills
- Report writing
- Team collaboration
- Leadership skills
- Strong computer proficiency
- MS Office
- Customer service software
- Excellent communication
- Empathy
- Problem-solving abilities
Certification
I certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications, and experience.
Languages
very good, good, good, good, good, good
References
- Mr. Hamza Mutebi, Country Manager, Turaco Insurance Brokers Ltd, 0759112253
- Mrs. Sarah Namugga Mpoza, Agency Supervisor, Prudential Insurance Company, 0758357292
- Mr. Ahmed Mbaziira, Liberty Insurance Company, 0702454178
Personal Information
- Gender: female
- Nationality: Ugandan
Timeline
BANCASSURANCE OFFICER
Jubilee health insurance company
12.2024 - Current
CONTACT CALL CENTRE ASSOCIATE
Turaco insurance company
04.2023 - 05.2024
Assistant Administrator officer trainee
Parliament of Uganda
04.2022 - 09.2022
Diploma - insurance
Insurance Training College (ITC)
Bachelor’s Degree - Social Work and Social Administration
Islamic University in Uganda (Female’s Campus)
Uganda Advanced Certificate of Education -
Basajjabalaba Secondary School
Uganda Certificate of Education -
Sentah College Secondary School
Primary Leaving Examination -
Madrasat Umar Primary School
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