Kaweesi Abraham Wicliff
IT Technical Support Consultant
KAMPALA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
IT Application Support Officer (yearly Contract)
Universal Galaxy Insurance Brokers
Kampala
12.2021 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Freelancer IT Technical Support Consultant
Drink Local Drink Tap (NGO)
Luweero
01.2020 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Set-up new users' accounts and profiles and deal with password issues
- Supported the roll-out of new applications
- Replaced parts as required
- Followed diagrams and written instructions to repair a fault or set up a system
- Managed time efficiently in order to complete all tasks within deadlines.
- Ran errands and provided general office support in a professional environment.
IT Application Support Officer (yearly Contract)
Biyinzika poultry international Ltd
Mukono
01.2020 - 01.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Chairman Youth Retreat Committee (Voluntary Work)
Luweero Diocese (Chosen Generation Ministries)
Luweero
08.2017 - 01.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
Remote Digital Marketing Intern
Next Method
Monetreal
01.2022 - 12.2022
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted marketing Services such as Graphics Design, Animation Design, Podcast, Mobile Application (Iso+ Android), Web development, And Engineering
IT Technical Support Consultant
Dar Al-Handasah Consultants (Shar and Partners)
Entebbe
04.2019 - 11.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for staff and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Developed and implemented preventive maintenance procedures.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
Software Implementer & Support Engineer
Endeavour Africa Group
Kampala-Kamwokya
03.2016 - 02.2020
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Cultivated relationships with sales team to support and supply corrective actions.
- Documented specialized data and requirements to address business demands.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of ERP9 system software applications to enable centralized Inventory and inventory management.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Utilized SQL to query databases for troubleshooting testing scenarios.
- utilized telecommunication systems to remotely communicate with both clients and colleagues
- Assisted with systems integrations
Education
DEGREE - BUSINESS COMPUTING
NDEJJE UNIVERSITY
05.2012 - 10.2015
FUNDAMENTAL OF DIGITAL
EUROSAT INSTITUTE OF TECHNOLOG
05.2021 - 05.2021
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SSAKU SENIOR SECONDARY SCHOOL- LUWEERO
02.2010 - 12.2011
Skills
Communications and Interpersonal skillsDecision Making skills
Basic IT support
Application support
Technical application support
Support Documentation Composition
On-Site Technical Support
Technical support expertise
Desktop Technical Support
Onsite customer support
Client training
Project scope assessment
Configuration and management
Budget administration
Security planning
Project lifecycle management
Attention to Detail
Multitasking Abilities
Planning and Coordination
Data Entry
Critical Thinking
Good Telephone Etiquette
Teamwork and Collaboration
Audit support
Technical Writing
Certification
Bachelor of Business Computing
Hobbies
Travelling, Making new friends, Watching Wresting, Gym, Volleyball,Education and Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Remote Digital Marketing Intern
Next Method
01.2022 - 12.2022
IT Application Support Officer (yearly Contract)
Universal Galaxy Insurance Brokers
12.2021 - Current
Certificate In Fundamental of Digital Marketing
05-2021
FUNDAMENTAL OF DIGITAL
EUROSAT INSTITUTE OF TECHNOLOG
05.2021 - 05.2021
Freelancer IT Technical Support Consultant
Drink Local Drink Tap (NGO)
01.2020 - Current
IT Application Support Officer (yearly Contract)
Biyinzika poultry international Ltd
01.2020 - 01.2023
Certificate Of Participation
06-2019
IT Technical Support Consultant
Dar Al-Handasah Consultants (Shar and Partners)
04.2019 - 11.2020
Chairman Youth Retreat Committee (Voluntary Work)
Luweero Diocese (Chosen Generation Ministries)
08.2017 - 01.2023
Software Implementer & Support Engineer
Endeavour Africa Group
03.2016 - 02.2020
Bachelor of Business Computing
10-2015
DEGREE - BUSINESS COMPUTING
NDEJJE UNIVERSITY
05.2012 - 10.2015
Certificate Of Attendance
07-2010
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SSAKU SENIOR SECONDARY SCHOOL- LUWEERO
02.2010 - 12.2011
CERTIFICATE OF MERIT
10-2009
CERTIFICATE OF MERIT
10-2008
CERTIFICATE OF MERIT
10-2007
Certificate Of Achievement
03-2004