KELLY UMUTONI RITSCHEL
Kampala,NAGURU
Summary
Dynamic professional with experience as an Intern Assistant to the Commissioner at the Ministry of Tourism, specializing in digital marketing and customer relationship management. Demonstrated expertise in trend analysis and enhancing team performance through impactful sales presentations. Skilled in fostering strong industry connections and driving growth across various initiatives. Career goals include leveraging digital strategies to further enhance customer engagement and organizational success.
Overview
9
9
years of professional experience
Work History
Intern Assistant to the Commissioner
Commissioner of tourism development at the ministry of tourism
Kampala, Nakasero
06.2024 - 10.2024
- Developed skills in conducting research,analyzing data and presenting findings related to tourism trends, economic impacts and visitor/tourists demographics.
- Facilitate networking opportunities with professionals in the tourism industry.
- Partook In shadowing opportunities where an intern can observe stakeholders interactions and participate in discussions to understand different perspectives on how to market and promote the Ugandan tourism development.
- Explored innovative strategies for enhancing growth in the tourism development field.
- Conducted marketing strategies and promotional skills through the use of digital platforms and campaigns to sell Uganda as a destination country and attraction.
Part-time Sales Agent
Passion Cosmetics
Kampala, Kampala
01.2024 - 05.2024
- Marketing the store products on social media platforms.
- Leading the team in the marketing presentations.
- Developed relationships with customers by providing excellent customer service.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
Bilingual Call Center Agent
MTN CENTER
Kigali, Nyarutarama
12.2015 - 01.2017
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Collecting and reporting on customer feedback.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Arts - Tourism And Hospitality Management
Kampala International University
Kampala11-2024
Associate of Applied Science - Digital Marketing
ATINGI
GERMANY03-2024
Associate of Arts - Business Administration
Kampala International University
Kampala04-2021
Skills
- Digital marketing
- Visitor Trends Evaluation
- Data Interpretation
- Customer relationship management
- Sales presentations
- Networking skills
- Team collaboration
- Creative problem solving
Affiliations
- Travel
- Soccer
- Yoga
Languages
French
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Swahili
Intermediate (B1)
B1
Kinyarwanda
Proficient (C2)
C2
Luganda
Intermediate (B1)
B1
References
References available upon request.
Timeline
Intern Assistant to the Commissioner
Commissioner of tourism development at the ministry of tourism
06.2024 - 10.2024
Part-time Sales Agent
Passion Cosmetics
01.2024 - 05.2024
Bilingual Call Center Agent
MTN CENTER
12.2015 - 01.2017
Bachelor of Arts - Tourism And Hospitality Management
Kampala International University
Associate of Applied Science - Digital Marketing
ATINGI
Associate of Arts - Business Administration
Kampala International University
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