KEMIGISA ERON
Kampala
Summary
Provided exceptional customer service, ensuring customer satisfaction and loyalty. Handled customer inquiries and resolved issues in a timely and professional manner. Demonstrated strong communication skills, effectively conveying information and addressing customer concerns. Maintained a high level of product knowledge to assist customers with their inquiries and provide accurate information. Collaborated with cross-functional teams to address customer needs and improve overall customer experience. Handled a high volume of customer interactions, maintaining a positive and calm demeanor in challenging situations. Consistently met or exceeded customer service targets, contributing to the overall success of the company. Maintained accurate and detailed records of customer interactions and inquiries for future reference.
Overview
5
5
years of professional experience
Work History
Customer service representative
KAGEK ENTERPRISES LIMITED
03.2023 - 02.2024
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
Computer tutor of foreigners (Somalians)
KAAB COMMUNITY SERVICES
08.2023 - 09.2023
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Supported the integration of educational technology within the curriculum by providing training on new software applications to colleagues and administrators.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Child care support
SMILE A CHILD UGANDA
03.2019 - 10.2020
- Restocked supplies and personal hygiene products for use by children
- Monitored children's activities to verify safety and wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Sales representative
SEAFORD ENTERPRISES LIMITED, NICE HOUSE OF PLASTICS
01.2019 - 12.2019
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science in Business Statistics - Business Statistics
Makerere University
Kampala, Uganda 09.2023
Uganda Advanced Certificate of Education - O'level
Naalya Senior Secondary School
Buyikwe, Uganda 11.2019
Uganda Certificate of Education - O'level
Our Lady of Good Counsel Secondary School
Kampala, Uganda 11.2017
Primary Leaving Examinations - Primary Level
The Bright Day and Boarding School
Kampala, Uganda 11.2013
Skills
- Good communication skills
- Microsoft Office word
- Microsoft Excel
- Microsoft PowerPoint
- Time bound
- Ability to multitask
- Adaptability
- Computer Proficiency
- Merchandise Orders and Exchanges
- Understanding Customer Needs
Portfolio
- Ms Kageya Annet, Businesswoman, 0772727930, Kagekenterprises@gmail.com
- Mrs Luwagga Sylvia, Headteacher, +256781690245, Sylvialuwagga@gmail.com
- Mr. Byamukama Alex, Executive, 0776820990, Alexbyamukama@gmail.com
- Mr Muyomba Paul Benon, Executive, 0772820267, Smileachild.org.ug
Languages
English
Upper intermediate (B2)
Luganda
Advanced (C1)
Rutoro
Intermediate (B1)
Timeline
Computer tutor of foreigners (Somalians)
KAAB COMMUNITY SERVICES
08.2023 - 09.2023
Customer service representative
KAGEK ENTERPRISES LIMITED
03.2023 - 02.2024
Child care support
SMILE A CHILD UGANDA
03.2019 - 10.2020
Sales representative
SEAFORD ENTERPRISES LIMITED, NICE HOUSE OF PLASTICS
01.2019 - 12.2019
Bachelor of Science in Business Statistics - Business Statistics
Makerere University
Uganda Advanced Certificate of Education - O'level
Naalya Senior Secondary School
Uganda Certificate of Education - O'level
Our Lady of Good Counsel Secondary School
Primary Leaving Examinations - Primary Level
The Bright Day and Boarding School