Kenneth Bwerere Kashaija

• Deputize for, assisting and working closely with the Managing Director (MD) in implementing the strategy within Uganda.
• Overseeing the support functions of Operations, Information Technology and Digital processes to ensure quality assurance of the Business Services.
• Ensuring that the Business Support functions are given strong leadership at a strategic level.
• Developing and implementing strategies and plans to ensure that all parts of the institution work together productively.
• Developing, managing and achieving the profit, growth, and structural objectives set out in the strategy, plans and budget.
• Allocating and Managing resources appropriately.
• Leading, developing and managing performance of key management staff within the back office and all operations Support functions.
• Attending management Committee meetings to ensure that the institution continues to be financially viable, and the Board has at its disposal sufficient resources, information and professional advice to lead and control the affairs of the institution.
• Ensuring that an organizational culture of excellence, best customer experience and continuous improvement is developed with a strong commitment to business growth and customer maintenance.
• Assisting the MD in providing oversight to the institution and ensuring best practices in the Business Support functions are implemented.
• Key outputs and performance indicators.
• Result/Output: Strategic Planning
• Key performance indicator: Effective control and operational strategy in line with mission and vision of the institution
• Result/Output: Strategy implementation
• Key performance indicator: Roll out and continuous review
• Result/Output: Spearhead Formation and implementation of policies and procedures
• Key performance indicator: Ensure that they are in line with the best practices and meet all regulatory standards
• Result/Output: Oversight of functions aimed at nil errors, fraud and exceptions
• Key performance indicator: Effective control for overall optimum operational efficiency, cost management, and business performance
• Result/Output: Management of public image
• Key performance indicator: Maintain positive public image
• Problem solving and decision-making:
• All operational issues at management level as mandated by the MD
• Approve some expenditure based on budgeted amounts
• Relevant Policy reviews, formulation and implementation
• Analyze information and data points to ensure that processes and employees are bolstering overall performance.

• Maintain long-term relationships with clients through regular communication and personalized support.
• Handle the onboarding process for new clients to ensure a smooth transition and introduction to the brand’s products or services.
• Identify opportunities to enhance the client’s experience.
• Generate additional business through cross-selling or upselling.
• Promptly and effectively address client issues by coordinating with internal teams, especially with key account managers.
• Continuously monitor client satisfaction levels by gathering feedback and conducting surveys or assessments.
• Knowing the competition and market trends, and developing strategies to stay ahead.
• Improve and meet sales targets through long-term customer retention.
• Increased account retention by maintaining regular communication with clients and proactively identifying potential issues.
• Developed customized account strategies for each client, ensuring a personalized approach to their needs.
• Managed a portfolio of clients, prioritizing tasks to maximize efficiency and productivity.
• Identified growth opportunities within existing accounts by analyzing trends and market data, driving incremental revenue gains.
• Educated clients on industry trends and best practices, positioning the company as a trusted advisor in their success journey.
• Worked knowledge of multi-channel consumer marketing strategies with emphasis on direct marketing and online or interactive campaigns.
• Negotiated contract renewals, securing long-term business relationships with key accounts.
• Provided exceptional support during client onboarding process, ensuring smooth transitions for new accounts.
• Strengthened client relationships by effectively addressing concerns and providing timely solutions.
• Tracked account performance metrics regularly, adjusting strategies as needed to optimize results.
• Assisted in developing targeted marketing campaigns aimed at specific industries or regions relevant to my portfolio of accounts.
• Conducted quarterly business reviews with clients, resulting in improved satisfaction rates and strengthened partnerships.
• Identified and drove new marketing opportunities, partnerships, features, services, and capabilities that impacted program profitability.
• Analyzed client feedback, implementing improvements based on findings for an enhanced customer experience.
• Coordinated with cross-functional teams for seamless service delivery, fostering client trust in the company''s expertise.
• Applied data, insights and partner objectives in collaborative development of business plans, annual marketing plans, and marketing channel test plans.
• Actively participated in networking events within relevant trade shows and industry conferences to maintain visibility within my target market.
• Enhanced customer loyalty through consistent follow-up on outstanding issues and proactive problem resolution.
• Worked closely with internal departments, such as finance and legal teams, to ensure timely contract execution and billing processes for my clients.
• Established rapport with decision-makers at all levels within client organizations, facilitating productive discussions on growth opportunities.
• Collaborated with sales team to upsell products and services, leading to increased revenue.
• Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
• Delivered presentations showcasing product features and benefits to prospective clients, closing deals more effectively.
• Presented marketing plans, financial plans, and reports to senior internal and partner stakeholders.
• Leveraged CRM tools for efficient management of account information and task prioritization across the team members involved in servicing them.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Implemented systems and procedures to increase sales.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Prepared sales presentations for clients showing success and credibility of products.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Organized promotional events and interacted with community to increase sales volume.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Communicated product quality and market comparisons by creating sales presentations.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Facilitated business by implementing practical networking techniques.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Drove sales by developing multi-million dollar contract sales.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

• SolarNow aims to be client-centric, a leading brand & have happy staff. Sourcing contributes to this by continuously bringing quality good value products from reliable manufacturers to SolarNow country offices across East Africa, enabling products to meet demand and customer satisfaction.
• Responsibilities
• Motivation: It is your responsibility to learn, ask for help, then improve your value to the company allowing for promotion into more senior roles. Additionally, also create a pleasant work environment for all by adhering to our values: having fun, being the client, being passionate & doing the right thing. SolarNow encourages you to be engaged and active in events.
• Productivity: Execute your assigned work in a diligent and structured manner.
• Satisfaction: Clear communications and working across teams to enable satisfied clients through products bring available and cash availability across the company.
• Protection: By protecting SolarNow from risky suppliers, difficult supplier terms and lack of stock of products you ensure customer satisfaction and a sustainable business. By understanding the procurement environment in East Africa and China you reduce risks of the company being exposed to incorrect process and practice impacting operations and finances.
• Quality: By ensuring quality control with our suppliers we ensure quality products at SolarNow enabling satisfied customers and increased sales.
• Sales: Ensure stock of all products available to meet sales demand as per forecast.
• HR: Ensure staff growth and retention. Enabling organic business growth through our people.
• Accounts: Ensuring accurate forecasting and budgeting within given constraints across all stock related payments enabling company financial health.
• Unit: Take responsibility and ownership of the actions and performance of the whole Unit.
• Authorities
• Budgeting: Monthly forecasting and payment overview, including scenario analysis for presentation to CTO.
• Prioritize: Prioritize activities/projects of your Desks, including driving improved sourcing through beauty contests and process design through updates to supplier management, forecasting and ordering processes.
• Strategy: Work within SNI to enable sourcing strategies during expansion to new countries and improved sourcing across the portfolio.
• Improve: Improve sourcing processes to enable better tracking of stock, supplier identification and management and understanding of sourcing environment during expansion.
• Payments: In the absence of the CTO order and supplier payment sign off may be required by proxy with written permission.
• Tasks
• Guidance/ Team Leadership: You work to develop the team through processes and personnel, creating an effective working environment and optimal performance, reported weekly to your director.

• Supervised team of 30 staff members.
• Documented and resolved forecasting errors which led to efficient order management.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved client/customer satisfaction by completing order management with accuracy and efficiency.
• Achieved development of new market products through effectively helping with innovations.
• Collaborated with team of 5 members in the development of new solar products.
• Played a key role in an inter-departmental project team that optimized supply chain logistics, shortening delivery times by 15%.
• Enhanced supplier evaluation methods, which led to stronger partnerships and a 10% improvement in ingredient quality.
• Renegotiated supplier contracts resulting in an annual saving of 5% on purchasing costs.
• Orchestrated procurement processes for essential for solar home kits, contributing to a 7% annual increase in cost savings.
• Drove continual process improvements in the supply chain, leading to a 8% increase in efficiency throughout our commodity procurement operations.
• Developed long-term sourcing strategies that mitigated risk and maximized profitability amid market fluctuations
• Evaluated and on boarded 5 new solar panels and batteries suppliers, diversifying the supply chain and strengthening negotiating power.
• Managed a portfolio of suppliers, executing cost-saving initiatives that cut operational expenses by 12%Achievements:

• Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
• Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
• Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
• Utilized market intelligence to identify opportunities for savings and cost reduction.
• Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
• Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
• Analyzed supplier contracts to confirm compliance with company policies and procedures.
• Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
• Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
• Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
• Monitored and managed procurement budget to control costs.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
• Resolved invoice and payment issues to facilitate prompt payment to suppliers.
• Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
• Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
• Led sourcing process for new vendors to get quality products and services and mitigate risk.
• Created and maintained portfolio of qualified vendors to expand options.
• Managed global sourcing efforts for diverse product categories spanning multiple countries and regions.
• Implemented category management strategies to optimize purchasing decisions across various product lines and business units.
• Improved inventory management by implementing demand forecasting techniques and optimizing reorder points for critical items.
• Developed and implemented procurement policies and procedures to enhance compliance with company standards.
• Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
• Conducted spend analysis to identify cost-saving opportunities.
• Spearheaded change management initiatives within the procurement department, leading to improved agility and responsiveness in meeting business needs.
• Developed and maintained comprehensive database of reliable suppliers and products to ensure quality and availability.
• Implemented sustainable procurement strategy, contributing to company's environmental goals by selecting eco-friendly materials and suppliers.
• Reduced excess inventory and minimized waste by introducing just-in-time purchasing system.
• Facilitated resolution of disputes with suppliers, maintaining strong partnerships and ensuring uninterrupted supply.
• Ensured compliance with internal and external procurement policies and regulations, minimizing legal risks and maintaining company reputation.
• Managed cross-functional teams to evaluate and select new suppliers, enhancing product innovation and competitiveness.
• Negotiated favorable terms with suppliers, leading to cost savings and improved profit margins.
• Enhanced team performance by providing ongoing training and support on procurement best practices and software tools.
• Streamlined procurement processes, resulting in enhanced efficiency by implementing centralized purchasing system.
• Led negotiation of long-term contracts with strategic suppliers, securing stable supply chains and price advantages.
• Spearheaded adoption of e-procurement tools, resulting in improved process transparency and accessibility.
• Conducted regular supplier performance evaluations to identify areas for improvement and foster accountability.
• Conducted thorough market research to stay informed about industry trends and leverage information for strategic purchasing decisions.
• Analyzed spending patterns to identify opportunities for cost savings and efficiency improvements.
• Achieved cost reductions while maintaining quality, by consolidating purchases and leveraging bulk buying opportunities.
• Reduced procurement cycle times, enabling faster project completion by optimizing order processing procedures.
• Developed risk management strategies for procurement function, ensuring business continuity and resilience against supply chain disruptions.
• Collaborated with product development teams to source innovative materials that met technical specifications and cost targets.
• Coordinated with logistics to ensure timely delivery of materials, preventing production delays.
• Established and maintained accurate records of purchases, pricing and payment terms.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Collaborated with internal stakeholders to create timely and accurate purchase orders.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Generated reports on purchasing activities to support management decisions.
• Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
• Created purchasing policies and procedures that complied with company standards and regulatory requirements.
• Facilitated resolution of vendor disputes and discrepancies.
• Scrutinized purchasing data to identify areas for improvement and cost savings.
• Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
• Hired and trained purchasing staff to improve effectiveness of purchasing operations.
• Analyzed market and delivery systems to assess present and future materials availability.
• Devised and implemented strategies to optimize purchasing processes and reduce costs.
• Completed monthly profit and loss performance reports.
• Developed and tracked metrics to measure supplier performance and cost savings.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Assessed areas of service concern and developed improvement plans.

• Reports to Head of Sales
• Our company aims to be client centric and a leading brand. In Sales we transform the lives of satisfied clients with motivated professional staff. We target the right persons, with the right product, at the right place with the right message.
• Our message follows our economic and aspirational brand personality: make money and power your life!
• Responsibilities: Motivation, Satisfaction, Productivity, Profitability, Credit & Service
• By adhering to our values: having fun, being the client, being passionate & doing the right thing.
• Which -being the duty of us all- leads to a pleasant work environment
• By excellent client care: we distinguish ourselves from others because of our service level to clients, so you represent our company and therefore you act accordingly
• By hard diligent structured work where you learn, ask for help, then improve your value to the company allowing for promotion into more senior roles
• By cost-consciousness. Ensure the region is making a profit for the company.
• By receiving directives and assigning them to staff members.
• Contribute to the company by having the credit and service portfolio under control.
• Contact all other Desk Managers to solve issues.
• Use the Accountability Form to plan and handle expenditures of activities within the assigned budget.
• Budget is standardized for two visits to each branch monthly.
• Request, with proper situation description, HR moves: PDP, warning, PIP, promotion-case, re-assignment.
• You have personal access right to SAS to book and edit Sales and Credit information.
• Tasks
• Attend the daily meeting, plan & report, be compliant to the Manual procedures & policies, on:
• Coach and lead the teams by setting the right example: do field work, train, enforce the 10 monthly day-Coaching, Stimulating right daily meeting structure, ensure plans are clear, organize events with staff.
• Ensure the teams are performing to standards. No outcome is a surprise. Ensure the team is satisfied and happy - and take action when there is under-performance or misconduct.
• Optimizing Work together with all the other Desks in the company to ensure a smooth client journey. Interface with them to smoothen staff journey too.
• Plan & Report; Ensure the team has a clear plan to do: where to go, what to say, how much to spend, who to target, understanding the season, reporting with the right forms.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Established and maintained operational standards for 3 locations.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
• Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
• Boosted brand growth by devising strategic network and marketing tactics.
• Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
• Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
• Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
• Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
• Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
• Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
• Supervised various locations, enforcing high-quality standards of operation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed senior-level personnel working in marketing and sales capacities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Launched quality assurance practices for each phase of development

• Achieved sales volume targets for all master agents in the area
• Followed up on execution of operations, under area of control
• Motivated and managed area business managers and sales representatives
• Executed market development projects in the area to achieve functional goals / objectives
• Maintained contact with all service centers/agents on developments in the market and keeping management informed thereof
• Trained, coached area business managers and sales representatives on how to execute in the market.
• Designed routes to market/distribution designs to maximize sales opportunities
• Consistently achieved all customer satisfaction and market execution key business initiatives in respect of area of operation per set standards
• Managed all master agencies in the trade to keep them aligned to company goals and objectives
• Maintained contact with and ensured good relationship with other corporate partners.
• Established and maintained operational standards for 5 locations.

• Management of cash transactions; by ensuring all payments have the right approvals from authorized personnel, scrutinizing all invoices and payments requests.
• Coordination of all financial activities in Liaison with the Accountant and Finance officer.
• Ensuring that monthly financial reports are prepared and submitted on time.
• Participation in strategy formulation, implementation, review and decision making.
• Maintaining and updating inventory systems to ensure that all records are up-to-date.
• Negotiating for credit facilities from new suppliers.
• Maintaining positive supplier relationships including follow ups of contract performance.
• Undertaking sourcing for materials and supplies on the market to ensure competitive offers and value for money.
• Organizing/advising on staff recruitments, training and management of staff affairs.
• Supervising company vehicles and drivers (fleet management).
• Supervision of the road construction unit(WAKO construction) in South Sudan(THIET-LUNYAKER ROAD)Manager Finance and administration
• Other Adhoc duties

Accomplishments

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Purpose of the role
• To deliver exceptional retail Business performance by self and team through excellent customer servicing, lead generation and transactional processing in the branch.
• Key objectives
• Responsible for managing the vault and all cash supplies on the tills as well as cash sorting and repatriation.
• Undertake cashier and enquiries duties as required in order to provide excellent customer service at the counter.
• Manage the ATM cash supply, maintenance and administration with no disruption to ATM uptime.
• Assist with the management of remote and manual authorization to ensure a seamless world-class service to customers.
• Maintain counter performance statistics for management information usage.
• Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Deliver world class customer service practices and ensure adherence to Barclays Service standards.
• Build and develop a high performing team through performance development plans and coaching. Ensure that team members are developed to achieve their maximum potential.
• Support in managing customer issues, leave and attendance levels and ensure that Barclays Africa procedures are followed.
• Identify training needs of the team and effectively support their personal development.
• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
• Ensure compliance with operational risk and rigour requirements e.g. Health and safety standards, security of laundering procedures.
• Participate in systems administration and adhere to the group IT security policies.
• Build an effective relationship and work with the retail branch team to deliver exceptional business performance.
• Provide cover for the Customer Advisors when required.
• Share knowledge experience and best practice with other team members.
• Work cross functionally with the key service providers to ensure seamless service to customers.
• Deputize for Customer Team Leader if required.
• Agree performance development objectives with the team leader.
• Pursue self-development to increase personal effectiveness acknowledging, strengths and areas for development.
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
• Guided customers through product selection, offering tailored recommendations based on individual needs.
• Documented customer interactions in internal database to maintain complete customer service history.
• Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
• Facilitated smooth transactions for customers by accurately processing orders and payments.
• Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
• Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
• Supported sales efforts by providing accurate information about products or services that matched customer needs.
• Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
• Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
• Participated in interactive training programs to expand knowledge of company products and policies.
• Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations.
• Streamlined communication between customers and the company, ensuring timely responses and resolutions.
• Fostered strong relationships with clients by actively engaging them in conversation and genuinely understanding their preferences.
• Proactively identified opportunities for upselling or cross-selling additional products/services to meet client requirements fully.
• Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
• Assisted in developing targeted marketing campaigns by providing insight into customer demographics, interests, and preferences based on interaction experiences.
• Supported inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.
• Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
• Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
• Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
• Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
• Cross-trained and backed up other customer service managers.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and provided backup support for organizational leadership.
• Responded proactively and positively to rapid change.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Created and maintained detailed database to develop promotional sales.
• Sought ways to improve processes and services provided.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Implemented and developed customer service training processes.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained staff on operating procedures and company services.
• Investigated and resolved accounting, service and delivery concerns.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Managed timely and effective replacement of damaged or missing products.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Identified and resolved discrepancies and errors in customer accounts.
• Promptly responded to inquiries and requests from prospective customers.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Duties/Responsibilities
• Arrangement of sales and promotional meetings with potential future clients.
• Arrangement of sales and promotional meetings with current clients.
• Generate a good working relationship with employees of Government pay office.
• Accountable for sales in various districts within Uganda as authorization by management.
• Managing agents who are responsible for writing loans in the name of Micro-Provident Uganda.
• Completing sales of loans personally in addition to management of agents.
• Monitoring and identification of fraudulent documentation and transaction.
• Assisting with sales strategy.
• Cross selling MP-Uganda range of products and services.
• Implementing authorized and agreed sales procedure.
• Assisting with skills training.
• Maintaining customer satisfaction.
• Operating within the agreed budget.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Optimized website content for improved search engine rankings and increased web traffic.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
• Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
• Analyzed campaign performance data to adjust tactics and maximize ROI.
• Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.
• Conducted market research to identify trends, informing product development and positioning strategies.
• Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
• Managed social media accounts, engaging with followers and creating loyal brand community.
• Executed email marketing campaigns to nurture leads and convert prospects into customers.
• Established brand guidelines to ensure consistency across all marketing materials and communications.
• Created and managed social media campaigns to increase brand engagement.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Managed budget allocation and resource utilization to maximize marketing ROI.
• Devised content strategy to effectively engage target audiences.
• Continually maintained and improved company's reputation and positive image in markets served.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Improved website visibility through development and implementation of SEO strategies.
• Conducted market research to identify new opportunities and target markets.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
• Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
• Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
• Enhanced online presence, optimizing website content for SEO and improving user experience.
• Trained junior marketing staff, elevating team capabilities and performance.
• Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
• Leveraged marketing automation tools to streamline campaign execution and tracking.
• Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
• Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
• Led cross-functional teams for product launch events, significantly enhancing market penetration.
• Monitored competitor activities, adapting strategies to maintain competitive advantage.
• Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
• Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
• Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Coordinated with design and media teams to develop high-quality creative assets.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
• Optimized email campaigns to increase open and click-through rates.
• Wrote and distributed press releases to increase brand visibility.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Mentored local personnel on best practices and protocols to maximize productivity.