Kevin Muhes
Kampala,102
Summary
Dynamic marketing and operations leader with a proven track record at Nyanja View Resort, excelling in customer service and project management. Expert in event coordination and team leadership, I have successfully enhanced guest experiences and streamlined processes, driving operational efficiency and fostering strong partnerships to elevate brand visibility.
Overview
3
3
years of professional experience
4041
4041
years of post-secondary education
Work History
Manager and Head of Marketing
Nyanja View Resort
Fort Portal, Kabarole
08.2024 - Current
- Oversaw guest check-in and check-out processes efficiently.
- Developed staff schedules to ensure optimal coverage and service.
- Coordinated events and activities to enhance guest experiences.
- Resolved guest complaints promptly to ensure satisfaction.
- Collaborated with departments to streamline workflow and communication.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Operations Manager
Hospitable Africa Tours and Travels
Entebbe, Entebbe
03.2024 - 07.2024
- Managed daily operations for travel bookings and itineraries.
- Coordinated with vendors to ensure service quality and availability.
- Streamlined communication between departments to enhance workflow efficiency.
- Assisted in developing training materials for new staff members.
- Implemented customer feedback processes to improve service delivery.
- Maintained accurate records of customer interactions and transactions.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
Marketing Specialist
Lake Bunyonyi Rock Resort
Kabale, Kabale
04.2023 - 02.2024
- Developed marketing content for social media platforms and promotional materials.
- Executed email marketing campaigns to engage potential guests and increase bookings.
- Coordinated events and activities to enhance guest experiences at the resort.
- Collaborated with local businesses to foster partnerships and enhance brand visibility.
Education
Bachelors Degree in Tourism Operations And Management - Tourism And Hospitality
Nkumba Univeesity
Entebbe , Wakiso 08.2020 - 12.2025
Gifted Hands SS
Wakiso , WakisoMakerere Modeen SS
Kampala, KampalaSkills
- Customer service
- Project management
- Event coordination
- Team leadership
- Cultural sensitivity
Languages
English
First Language
French
Beginner (A1)
A1
Spanish
Beginner (A1)
A1
Timeline
Manager and Head of Marketing
Nyanja View Resort
08.2024 - Current
Operations Manager
Hospitable Africa Tours and Travels
03.2024 - 07.2024
Marketing Specialist
Lake Bunyonyi Rock Resort
04.2023 - 02.2024
Bachelors Degree in Tourism Operations And Management - Tourism And Hospitality
Nkumba Univeesity
08.2020 - 12.2025
Gifted Hands SS
Makerere Modeen SS