NANTUME KEZIAH
Kampala
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Senior Resettlement Assistant
Nakivale Field Unit , Isingiro District, UNHCR, Uganda
Mbarara
11.2021 - Current
- Managed databases containing information on current and past projects.
- Collaborated with team members to troubleshoot problems that arose during the course of a project.
- Identified areas where process improvements could be made based on insights gained from previous projects.
- Maintained records of all activities related to assigned projects including meeting minutes, and task lists.
- Performed quality assurance checks on deliverables prior to submission ensuring accuracy and completeness.
- Researched best practices used by other organizations in similar industries when applicable.
- Evaluated vendor performance against established criteria such as cost, timeline adherence, customer service.
- Assisted with coordination of daily activities for projects.
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Facilitated communication between team members regarding project tasks and deadlines.
- Managed project calendars, adjusted timelines and adhered to deadlines.
- Worked with senior project leaders to create project scopes and implement roadmaps.
Senior Resettlement Assistant
Kyaka Field Unit , Kyeggegwa District, UNHCR, Uganda
- Developed and implemented a comprehensive communications strategy to drive brand awareness, engagement and loyalty.
- Conducted research on current best practices for digital marketing, social media and public relations initiatives.
- Provided ongoing support to internal teams regarding communications activities and initiatives.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Established and maintained working relationships with clients, government officials and media representatives.
- Coordinated positive media interviews and events sponsorships.
- Directed activities of external agencies, establishments or departments.
Senior Resettlement Assistant
Kyangwali Field Unit , Hoima District , UNHCR, Uganda
- Carry out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures and policies
- Provide counseling to persons of concern
- Responsible for the timely closure of grievances
- Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required
- Assist in maintaining accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports
- Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor
- Follow-up on cases from time of submission to final decision and departure
- Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases
- Assist in logistical arrangements of selection missions by resettlement countries
- Coordinate travel and departure arrangements for refugees accepted for resettlement
- Draft / type routine correspondence to Field Offices / Regional Offices / Headquarters as well as to refugee queries
- Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS
- Assist in mitigating resettlement fraud by reporting suspected fraud, as well as update progress and maintain Fraud Spreadsheet.
Resettlement Assistant
UNHCR
- Provide regular updates to the Stakeholder Engagement Manager and more generally the Social Performance Team on the status of grievance management
- Work with the stakeholder engagement team and the Communications team to develop IEC material to promote widespread awareness and understanding of the grievance mechanism
- Promote internal awareness of the grievance mechanism and departmental responsibilities the mechanism
- Carry out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures
- Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor
- Follow-up on cases from time of submission to final decision and departure
- Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases
- Assist in logistical arrangements of selection missions by resettlement countries
- Coordinate travel and departure arrangements for refugees accepted for resettlement.
- Conducted one-on-one sessions to assess individual career goals and develop action plans.
- Facilitated team building activities designed to strengthen communication between staff members and increase morale within the organization.
- Conducted research into current labor market trends in order to provide accurate advice about careers options available.
- Counseled clients on how best to manage stress related issues caused by work and life balance challenges.
- Designed training materials used during workshops covering topics such as goal setting and time management skills.
- Drafted reports summarizing progress made by clients while participating in human development coaching programs.
- Established contacts with employers to create internship and employment opportunities for students.
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
Education
MBA - Business Administration
International Business, Science And Technology Uni
Kampala12-2019
Bachelor of Science - Economics And Statistics, Computer Skills, Report Writing
Kyambogo University
Kampala02-2009
Epi-Info, Epi-Data, Stata E-Views C-Programming
Skills
- Requirements Gathering
- Project Reporting
- Project Scheduling
- Deadline-oriented
- Meeting facilitation
- Business Analysis
- Documentation Management
- Operations Support
- Billing and Invoicing
- Meeting Scheduling
- Spreadsheet development
- Mail Routing
- Meeting Coordination
- File Management
- Business Correspondence Writing
- Administrative Support
- Presentation Development
- Information Gathering
- Scheduling expertise
- Quality Assurance
- Database entry
- Scheduling and calendar management
- Team Support
- Project Management
- Client Relationships
- Research abilities
- Database Administration
- Schedule Management
Personal Skills And Competences
- Good analytical and problem-solving skills with the ability to address both macro and micro issues necessary for policy discussions
- High degree of mature judgment, independence, and initiative
- Good communication and interpersonal skills
- Ability to work harmoniously with people of different nationalities and multicultural backgrounds
- Work well as a team leader as well as a member
- Studying and working experience in a multicultural environment
- Gain of social skills, Responsible behavior, Many new skills and knowledge, which are important in making new friends, Conflict resolution and Unforgettable experiences
Organizational Skills And Competences
- Coordination and administration of people, projects, and budgets
- Speaking, listening, greeting people, writing, meeting deadlines, operating expensive equipment, developing a sense of humor, and maintaining a budget which are acquired for teamwork and team building
- Excellent human relations and interpersonal skills
- Financial management
- Oral and written communication for personal professional skills
Affiliations
- Interpersonal Skills: Skilled in building strong relationships and effectively collaborating with diverse teams.
- Wellness and Balance: Maintain a healthy work-life balance by prioritizing physical fitness, hobbies, and personal interests.
- Community Engagement: Engage in volunteer work or community initiatives to give back and make a positive impact.
- Adaptability: Thrive in dynamic environments by embracing change and remaining adaptable to new challenges.
Accomplishments
- Received the highest ratings and best reviews from managers during performance evaluations, reflecting a consistent track record of exceeding expectations and delivering quality results.
- Recognized as a top performer within the organization, consistently receiving accolades and commendations for exceptional performance and dedication to excellence.
Languages
English
First Language
English
Proficient (C2)
C2
Swahili
Elementary (A2)
A2
References
- Ms Njoka Christine Associate and complementary pathways Contact 0771424947 Email: njoka@unhcr.org
- Ms Christine Nakayi Operations QED, Contact:0782303339 Email: cnakayi2024@gmail.com
Timeline
Senior Resettlement Assistant
Nakivale Field Unit , Isingiro District, UNHCR, Uganda
11.2021 - Current
Senior Resettlement Assistant
Kyaka Field Unit , Kyeggegwa District, UNHCR, Uganda
Senior Resettlement Assistant
Kyangwali Field Unit , Hoima District , UNHCR, Uganda
Resettlement Assistant
UNHCR
MBA - Business Administration
International Business, Science And Technology Uni
Bachelor of Science - Economics And Statistics, Computer Skills, Report Writing
Kyambogo University
Epi-Info, Epi-Data, Stata E-Views C-Programming
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