Kigozi Nicholas
Biotechnologist
Mityana,Central Ward
Summary
At Ibero Uganda Limited, I excelled in relationship building and problem-solving, significantly enhancing team efficiency and client satisfaction. My leadership in risk management and field operations led to notable improvements in customer service and operational workflows, demonstrating a strong blend of analytical and interpersonal skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Deputy Team Leader
Ibero Uganda Limited
05.2024 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed work plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
- Spearheaded cost-saving initiatives by identifying inefficiencies in processes and recommending optimal solutions for improvement.
Risk Officer
Ibero Uganda Limited
09.2019 - 04.2024
- Submitted loan applications to management for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Conducted regular training sessions for new staff members, enhancing team competence and service quality.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Maintained strict confidentiality of company records and client information.
- Managed a loan portfolio of of over UGX 1 billion while maintaining strong relationships with borrowers and referral partners.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Conducted thorough credit analysis to minimize risk exposure for Ibero Uganda Limited.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the Ibero Uganda.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Proactively identified solutions for customers experiencing credit issues.
Field Officer
Ibero Uganda Limited
08.2018 - 08.2019
- Supported organizational goals by collaborating with cross-functional teams in other regions of operation to achieve shared objectives in the field.
- Collaborated with market experts especially exporting companies to identify profitable opportunities for diversification or expansion of coffee farming operations.
- Boosted coffee farmers' income by encouraging high-yield crop varieties and promoting value-addition to their crop.
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Facilitated the implementation of Good Agronomy Practices (GAPs) which involved shade management, fertilizer application, weeding and integrated pest management targeting higher farm yields.
- Increased client satisfaction levels by providing timely and accurate information on project progress.
- Encouraged and promoted eco-friendly practices such as organic farming and agroforestry among farmers, contributing to environmental sustainability efforts within the community.
- Collaborated effectively with diverse groups of individuals during community outreach programs to achieve desired outcomes smoothly.
- Streamlined timely field data entry and management with the implementation and use of software tools such as FieldBuzz and XBS DA.
- Streamlined record-keeping processes for accurate tracking of field activities and outcomes, enhancing data-driven decision-making capabilities.
- Promoted a safe working environment by enforcing safety guidelines, conducting regular risk assessments, and addressing potential hazards promptly.
- Contributed to the company's success by actively participating in planning sessions, providing essential input based on field experience.
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
- Visited farmers' gardens regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during farm visits and farmer group meetings.
- Developed strong relationships with suppliers such as Nursery operators, Independent hulling machine operators, Agrochemical suppliers, etc. to secure favorable pricing on planting materials and other farm inputs such as fertilizer, tarpaulins and garden tools.
- Expedited decision-making processes by presenting comprehensive reports containing vital farm insights to senior leadership teams regularly.
- Responded to farmers needs by answering questions and providing detailed information about the inorganic fertilizer and cash advance products that we offered.
- Reviewed farmers feedback regularly, making adjustments to products or services as needed based on findings.
- Spearheaded the creation and establishment of 150 well organized coffee farmers groups through which services were delivered to farmers.
- Trained and supervised over 300 farmer group contact personnel in proper use of farm equipment and safety protocols.
- Educated over 500 communities on sustainable farming practices through workshops and farm visits.
- Led initiatives to improve water conservation, significantly reducing waste.
Education
BSc. - Biotechnology
College of Natural Sciences
Makerere University, Kampala Uganda 04.2001 -
UACE Certificate - Advanced Level
St. Henry's College Kitovu
Masaka, Uganda 04.2001 -
UCE Certificate - Secondary Education
Kajjansi Progressive Secondary School
Kampala, Uganda 04.2001 -
PLE Certificate - Primary
Kasubi Church Of Uganda Primary School
Kampala, Uganda 04.2001 -
Skills
Team leadership
Active listening
Multitasking Abilities
Decision-making
Professionalism
Self motivation
Timeline
Deputy Team Leader
Ibero Uganda Limited
05.2024 - Current
Risk Officer
Ibero Uganda Limited
09.2019 - 04.2024
Field Officer
Ibero Uganda Limited
08.2018 - 08.2019
BSc. - Biotechnology
College of Natural Sciences
04.2001 -
UACE Certificate - Advanced Level
St. Henry's College Kitovu
04.2001 -
UCE Certificate - Secondary Education
Kajjansi Progressive Secondary School
04.2001 -
PLE Certificate - Primary
Kasubi Church Of Uganda Primary School
04.2001 -
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