King Peter
Kampala
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.Passionate at helping Clients accomplish their vision through leveraging IT tools and resources to enable maximum productivity at the lowest cost.
Overview
25
25
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
IT Tech & Network Specialist
Pastors Discipleship Network
Kampala, center
01.2020 - Current
- Installed firewalls and VPNs to increase and manage client network security.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Served as liaison between user community and software providers.
- Identified and immediately resolved issues with network devices.
- Implemented and maintained firewalls, series switches and security appliances.
- Configured and installed wireless controllers, routers and switches.
- Upgraded network software and hardware for optimized performance.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Created inventory, report and invoicing databases.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Completed remote repairs involving software solutions and hardware repairs.
- Documented all server and network problems and other unusual events in detail..·
- Educated employees on cybersecurity best practices to reduce the number of cyber incidents.
- Managed department budgets and regularly reviewed the cost-effectiveness of IT processes.
- Designed and implemented hardware and software solutions to minimize downtime.
- Diagnosed, troubleshot and resolved system issues to minimize user downtime.
- Researched cost of replacing or updating computer items and reported amounts.
- Implemented frequent system backup and recovery practices to reduce data loss.
- Improved overall network capabilities by implementing new connectivity configurations.
- Supported development of remote working hardware and software combined solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
IT Tech Support Specialist
Pentecostal Assemblies Of God National Office
01.2016 - 12.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted Staff in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
IT Technical Support Officer
Pentecostal Assemblies Of God National Office
02.2011 - 12.2015
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Responded to Staff inquiries and provided technical assistance over phone and in person..
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Tech Support
Pentecostal Assemblies Of God National Office
01.2008 - 02.2011
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
- Provided technical support to Staff, troubleshooting technical issues and providing solutions.
- Researched the latest information to stay abreast with trends.
- Produced daily, weekly and monthly reports to evaluate and improve team productivity.
- Assisted end users with account access and password resets to support data protection.
- Identified skills and performance gaps to provide resources and additional training.
- Scheduled upgrades and configuration to align management information systems.
- Trained and mentored support staff to provide exceptional client service and swift resolution.
- Drafted and documented guidelines and procedures to support ITC operations.
- Reviewed KPI and SLA performance and suggested actionable improvements for underperforming areas.
- Coordinated and managed daily work activities of ICT help desk staff to monitor compliance.
- Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement.
Mortgage Payment Manager
Pentecostal Assemblies Of God National Office
06.2008 - 01.2011
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
- Designed Database to maintain and collect data and reduce data loss risks.
- Prepared documentation on loan repayment feasibility.
- Maintained impeccable records of payments and documentation of transactions.
- Design and manage the Database of Financial records
- Write monthly financial statements for all the remittances towards Mortgage Payment
- Integrate all Payments towards mortgage raw data into a comprehensive Access Database
- Write Quarterly and Annual Mortgage General Performance report
- Make follow- ups on pledges towards mortgage payments
- Update the Loan repayment schedule.
Store Manager
Entebbe Pentecostal Church
02.1999 - 12.1999
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily transactions and supplies to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Computer Networking And Cybersecurity
ISBAT University
Kampala Uganda 09.2022 - Current
Skills
- Information technology literacy skills
- Familiarity with instructional techniques
- Diversity specialist
- Technical literacy
- Network Infrastructure Monitoring
- Networking abilities
- Auditing networks
- Education IT technology
- Network device monitoring
- Ammunition techniques
- Network security oversight
- Superior technical abilities
- Conducting technical audits
- On-Site Technical Support
- Basic IT support
- Payment collection and processing
Accomplishments
- Skill to Build Network LAN both Cabled and wireless
- Provided system planning technical advice.
- Maintained and updated network cabling.
- Connected all office and department internal computers.
- Enabled network technology to meet individual and company requirements.
- Coordinated network security measures for data backup and protection.
Certification
- IT Essentials
- CCNA - Cisco Certified Network Associate
- CCNP -Cisco Certified Network Professional
reading,walking,running and swiming
My daily routines include reading, walking, running and swimming. Reading helps me relax and learn new things, while walking, running and swimming keep me fit and healthy. I usually read an hour before bed and like to vary the genres and themes of the books I choose. In the morning I go for a 20-minute walk to get some fresh air and clear my head. Sometimes I run instead of walking depending on how I'm feeling. I swim three times a week in a nearby swimming pool and find it very refreshing and entertaining. These activities make me happy and productive and I recommend them to anyone who wants to improve their well-being.
Additional Information
- Proficient in Computer network designing, End user support ,network configurations,and Troubleshooting computer errors and bugs
- Done IT Tech pro bon0 for a non-profit organizations for 10+
- I enjoy reading books on networks , data science and cybersecurity
- I volunteer as a Small groups leader for a church in my community
Languages
English
Native language
English
Proficient
C2
luganda
Intermediate
B1
Timeline
Bachelor of Science - Computer Networking And Cybersecurity
ISBAT University
09.2022 - Current
IT Tech & Network Specialist
Pastors Discipleship Network
01.2020 - Current
IT Tech Support Specialist
Pentecostal Assemblies Of God National Office
01.2016 - 12.2019
IT Technical Support Officer
Pentecostal Assemblies Of God National Office
02.2011 - 12.2015
Mortgage Payment Manager
Pentecostal Assemblies Of God National Office
06.2008 - 01.2011
IT Tech Support
Pentecostal Assemblies Of God National Office
01.2008 - 02.2011
Store Manager
Entebbe Pentecostal Church
02.1999 - 12.1999
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