KIWEEWA ABDULHAKIM
Information technology specialist
Kampala
Summary
Dynamic and results-driven Technical Specialist with over 4 years of experience in IT support, network administration, cloud computing, and cybersecurity. Skilled in diagnosing, troubleshooting, and resolving complex technical issues while optimizing IT systems for maximum performance. Proven record of implementing secure IT infrastructures, improving workflow efficiency, and delivering exceptional end-user support. Highly motivated to contribute technical expertise and problem-solving skills to a forward-thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
KIMXPCOMPUTERSERVICES LLC
01.2023 - Current
- Delivered IT support to 200+ clients, resolving hardware, software, and network issues with a 95% satisfaction rate.
- Configured servers, workstations, and network devices to maintain 99% system uptime.
- Implemented cybersecurity measures, reducing system vulnerabilities by 40%.
- Led IT projects including hardware upgrades, software deployment, and cloud migration, increasing operational efficiency by 35%.
- Developed and maintained IT documentation and trained staff on best practices.
IT Support Technician
Tech Serve Solutions
01.2021 - 12.2022
- Installed, configured, and maintained computer systems, networks, and peripherals for corporate clients.
- Assisted in migrating operations to cloud platforms (Microsoft 365, Google Workspace), improving collaboration and accessibility.
- Provided technical support and troubleshooting, reducing average ticket resolution time by 25%.
- Monitored network security and ensured compliance with IT policies and industry standards.
- Assisted in creating IT standard operating procedures and training manuals.
IT Intern
Makerere University IT Department
06.2020 - 12.2020
- Supported faculty and students in resolving technical issues, including hardware and software troubleshooting.
- Assisted with server and network maintenance.
- Documented IT procedures and contributed to knowledge base development.
- Learned real-world IT support operations and client handling.
Education
Undergraduate Degree - Information Technology
Makerere University
01.2021
Diploma - Information Technology Support
Alison University
01.2020
Directorate of Industrial Training - undefined
D.I.T
01.2018
Certificate - Computer Science
Buganda Royal Institute of Business and Technical Education
01.2015
Uganda Advanced Certificate of Education (UACE) - undefined
Kyotera Town School
01.2014
Uganda Certificate of Education (UCE) - undefined
Kyotera Town School
01.2012
Skills
- Technical support and troubleshooting
- Network administration (LAN, WAN, TCP/IP, VPN)
- Cloud computing (AWS, Azure, Google Workspace)
- System configuration and maintenance
- Cybersecurity and data protection
- Hardware and software installation
- IT project management
- End-user training and support
- Performance monitoring and reporting
- Helpdesk and remote support
Certification
- CompTIA A+ – 2023
- Cisco CCNA – 2023
- Microsoft Azure Fundamentals – 2023
- Google IT Support Professional Certificate – 2022
References
REFRENCES AVAILABLE IN REQUEST
Accomplishments
- Reduced system downtime by 30% through proactive server monitoring and maintenance.
- Successfully migrated 50+ corporate users to cloud platforms with zero data loss.
Timeline
Technical Support Specialist
KIMXPCOMPUTERSERVICES LLC
01.2023 - Current
IT Support Technician
Tech Serve Solutions
01.2021 - 12.2022
IT Intern
Makerere University IT Department
06.2020 - 12.2020
Undergraduate Degree - Information Technology
Makerere University
Diploma - Information Technology Support
Alison University
Directorate of Industrial Training - undefined
D.I.T
Certificate - Computer Science
Buganda Royal Institute of Business and Technical Education
Uganda Advanced Certificate of Education (UACE) - undefined
Kyotera Town School
Uganda Certificate of Education (UCE) - undefined
Kyotera Town School
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