Komunda George
ACCOUNTS RELATIONS MANAGER
Kampala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
RILEY MEDIA LTD
Kampala
01.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
ACCOUNTS REALTIONSHIP MANAGER
CENTURION MEDIA LIMITED
Kampala
12.2016 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
Education
Master of Arts - MASTERS IN MONITORING AND EVALUATION
VICTORIA UNIVERSITY
UGANDA 07.2023 - Current
Bachelor of Arts - BACHELORS IN MASSCOMMUNICATION
UGANDA CHRISTIAN UNIVERSITY
UGANDA 09.2013 - 10.2016
High School Diploma -
TALENTS COLLEGE MUKONO
UGANDA 04.2001 -
Skills
Risk analysis and management
Budgeting and forecasting
Project development and life cycle
Cost reduction strategies
Work flow planning
Startups and turnarounds background
Purchasing and procurement
Employee relations and conflict resolution
Budgeting
Performance Evaluations
Contract Management
Sales background
Operations management
Raw materials, packaging and production
New product introductions strategies
Vendor sourcing
Negotiation
Complex problems analysis
Staff Management
Project Management
Customer relations specialist
Contract Negotiation
Accomplishments
- Supervised team of 36 staff members.
- Documented and resolved quality gaps which led to increased customer satisfactions.
- Increased company savings by 30% through corporate consensus-building and cross-functional geographical team coordination and development.
- Increased company market share by 20% in just 4 years months.
Timeline
Master of Arts - MASTERS IN MONITORING AND EVALUATION
VICTORIA UNIVERSITY
07.2023 - Current
Operations Manager
RILEY MEDIA LTD
01.2020 - Current
ACCOUNTS REALTIONSHIP MANAGER
CENTURION MEDIA LIMITED
12.2016 - Current
Bachelor of Arts - BACHELORS IN MASSCOMMUNICATION
UGANDA CHRISTIAN UNIVERSITY
09.2013 - 10.2016
High School Diploma -
TALENTS COLLEGE MUKONO
04.2001 -