KUSEMERERWA ROGERS
HOIMA
Summary
. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 5 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Pivot Payment Limited
03.2022 - 10.2022
- Placed new and existing brand products in competitive retail locations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product value, quality, and style to educate and entice potential customers.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Developed creative displays and signage to draw customers to products.
- Maintained accurate records of promotional events and customer interactions.
Loan Officer
Encot Microfinance Limited
03.2018 - 12.2020
- Develop and maintain relationships with local real estate agents, increasing referrals by 35%.
- Successfully closed an average of two to three loans per month.
- Develop prospects for new loans by conducting 20 cold calls weekly.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Maintained strict confidentiality of bank records and client information.
- Contributed to the growth of the organization by actively participating in various marketing initiatives aimed at promoting its loan products and services.
- Developed strong relationships with customers through high levels of customer service.
- Played a pivotal role in implementing new policies aimed at reducing delinquency rates among borrowers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Proactively identified solutions for customers experiencing credit issues.
- Negotiated loan terms and conditions with customers to secure best deal.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed systems to efficiently track loan documents and enhance accuracy.
Safety Inspector
Sino Hydro Power Project Karuma
05.2017 - 12.2017
- Communicated with customers daily to request information and ensure completion of paperwork.
- Assembled important paperwork and disclosures for the borrower.
- Monitored key dates to ensure information is obtained by deadlines.
- Conducted regular audits of company facilities, ensuring adherence to established safety standards at all times.
- Promoted a culture of safety awareness through ongoing communication and educational initiatives.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Coordinated routine maintenance activities with facilities staff to ensure that all safety equipment remained in optimal working condition.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Evaluated the effectiveness of safety equipment, recommending improvements or replacements as necessary.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees
Education
Bachelor of Science - Finance
KYAMBOGO UNIVERSITY
Kampala, Uganda05.2017
Skills
- Teamwork and Collaboration
- In-depth product knowledge
- Exceptional communication
- Goal-oriented mindset
- Flexible Schedule
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved disbursement target for November of having surpassed the monthly disbursement target having attained the volume 53,150,000 and surpassing the 60 loan files in line with group loan product with 81 loans
- Attained customer care service and phone etiquette training conducted by smiling face international limited at hotel Victory Bijja Masindi ,22nd June 2018
- Attained computer studies in all packages at Kabalega ss Masindi in the year 2008-2011
Languages
Runyakitara, Kiswahili, English
Native language
HOBBIES
Team working
playing football
Ridding long distances
working in achallanging job enviroment
REFERENCE
1.OWACHGIU PATRICK
Regional Manager ,Uganda Communication Commision.
Email:owachgiup@yahoo.co.uk
Tell: +256783438929
AKUGIZIBWE ALLAN
manager pivot payment limited
email : allanakugizibwe@pivotpay
Tell:0788592668
KEMIGISA ENID
supervisor Encot Microfinance limited Hoima Branch
Tell:0778390268
Timeline
Brand Ambassador
Pivot Payment Limited
03.2022 - 10.2022
Loan Officer
Encot Microfinance Limited
03.2018 - 12.2020
Safety Inspector
Sino Hydro Power Project Karuma
05.2017 - 12.2017
Bachelor of Science - Finance
KYAMBOGO UNIVERSITY
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