KUSIIMA RICHARD
ICT TECHNICIAN
Kampala,Makerere
Summary
Proven ICT Technician with a track record of enhancing network performance and minimizing downtime Expert in hardware/software installations and configurations, complemented by strong communication skills ,with great customer care. Achieved seamless data migration and significantly improved system security. Excelled in fast-paced environments, demonstrating professionalism and a commitment to continuous improvement.
Overview
2
2
years of professional experience
3
3
Languages
Work History
ICT Technician
MPA HARDWARE LTD
08.2022 - Current
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Installed maintained security cameras and alarms for physical security.
- Provided fulltime support service to all end users.
- Designed well functioning websites for MPA hardware for display of products and customer feedback (www.mpahardware.com)
- Enhanced network performance by troubleshooting and resolving technical issues in timely manner.
- Promoted culture of continuous improvement by proactively identifying opportunities for process optimization within IT environment.
- Assisted in migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Coordinated with external vendors to procure hardware/software solutions that met organizational needs while adhering to budgetary constraints.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Installed, configured and maintained computer systems and network connections such as TALLY .
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Internship Student
Ministry Of Finance Planning &Economic Development
06.2022 - 08.2022
- Gained practical experience in various aspects of field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Assisted me to gain expertise in dealing with big networks and data centers .
Education
Bachelor of Science - Barchelor of Information Technology
METROPOLITAN INTERNATIONAL UNIVERSITY
Namungona-Kampala 04.2001 -
CERTIFICATE - Digital Marketing
PRIMACY ACARDEMY
Kampala 04.2001 -
CERTIFICATE - CiPSD CISCO Networking Bootcamp Training.
MAKERERE UNIVERSITY
KAMPALA 04.2001 -
Certificate - HR People Management.
PRIMACY ICT SOLUTIONS
Kampala 04.2001 -
UACE -
GLOBAL HIGH SCHOOL-OMUNGYENYI
Ntungamo 04.2001 -
UCE -
STANDARD HIGH SCHOOL-OMUNGYENY
Ntungamo 04.2001 -
PLE -
KABUYE PRIMARY SCHOOL
Ntungamo 04.2001 -
Skills
Communication skills
Hardware and software Installation and configurations
Remote Support
Server maintenance
Network installation, Security and maintenance
Desktop Technical Support
Professionalism
Remote support
Accomplishments
Sucesfully perticipated in the installation of IFMS systems while at Ministry of Finance planning and Economic Development
Successfully designed a commercial website for MPA Hard Ware Ltd (www.mpahardware.com)
Additional Information
very creative and innovative in solving day today problems
REFEREES.
ATIBO EMA -ICT OFFICER MIN OF FINANCE -0785574458
BUKOMEKO STEVEN- MANAGER MPA HARDWARE LTD 0701208682
Timeline
ICT Technician
MPA HARDWARE LTD
08.2022 - Current
Internship Student
Ministry Of Finance Planning &Economic Development
06.2022 - 08.2022
Bachelor of Science - Barchelor of Information Technology
METROPOLITAN INTERNATIONAL UNIVERSITY
04.2001 -
CERTIFICATE - Digital Marketing
PRIMACY ACARDEMY
04.2001 -
CERTIFICATE - CiPSD CISCO Networking Bootcamp Training.
MAKERERE UNIVERSITY
04.2001 -
Certificate - HR People Management.
PRIMACY ICT SOLUTIONS
04.2001 -
UACE -
GLOBAL HIGH SCHOOL-OMUNGYENYI
04.2001 -
UCE -
STANDARD HIGH SCHOOL-OMUNGYENY
04.2001 -
PLE -
KABUYE PRIMARY SCHOOL
04.2001 -