Kawagga Henry Kuteesa
Kampala,Central District
Summary
Enthusiastic Computer Technician proudly offering over 7 years of experience in upgrading systems, installing network components, and providing informal software demonstrations. Enthusiastic employee with knowledge of email account setup. Skilled in task prioritization, exemplary customer service, and troubleshooting. Hardworking employee with customer service, multitasking, and time management abilities. dedicated to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
System Administrator
Schroders Natural Medicines Co. Ltd
Kampala, Central District
07.2019 - Current
- Set up user accounts, permissions, and passwords; define network policies and procedures.
- Created configuration guides for deploying new desktops, laptops, and mobile devices.
- Determined and alleviated hardware, software, and network issues.
- Researched, recommended, configured, and supported hardware and software for multiple departments.
- Improved job tasks and mentored junior team members on best practices and standards.
- Supported, configured, maintained, and upgraded customer networks and in-house servers.
- Set up, optimized, and managed network equipment.
- Oversaw storage management, data migration, backups, and drive replacements.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Delivered reliable support for server-class systems.
- Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
- Orchestrated and oversaw upgrades to system hardware and software.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Developed and tested company-wide servers for printing, file storage, and applications.
- Generated reports outlining network performance, costs, and downtime issues.
IT Support Specialist
Quanjian Natural Medicines Co. Uganda Ltd
Kampala, Central District
01.2017 - 12.2018
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored support activity trends to create problem resolution and solution reports.
- Installed and supported desktop software titles and add-ons.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
System Engineer Trainee
Tasly Pharmaceutical International Ug Ltd
Kampala, Central District
12.2015 - 12.2017
- Installed and configured operating systems, application software, and system management tools.
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
- Engaged with upper management regularly with reports on project status, activities, and achievements.
- Identified potential system issues to integrate possible solutions.
- Applied system updates to reduce the impact on efficiency and equipment.
- Developed and tested company-wide servers for printing, file storage, and applications.
- Maintained security, backup, and redundancy strategies to reduce the threat of losing sensitive information permanently.
- Engineered, recorded, and implemented maintenance to complete system upgrades and improvements with Update Manager.
- Tested software for bugs, redundancies, and security issues on a routine basis.
- Created and executed test scripts for validated environments.
- Participated in drafting requirement verification documents for proposed systems.
Insurance Surveyor
Mclarens Lloyds Agency Uganda
Kampala, Central District
08.2013 - 11.2015
- Reviewed, evaluated, and adjusted claims to promote a fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Investigated claims, conducted field audits, determined losses, and reported findings.
- Completed required investigations on referred files within established timeframes.
- Identified and obtained evidence to ascertain the claim value.
- Identified and collected evidence and determined the value of a specific claim to properly assess conditions.
- Investigated questionable claims to determine payment authorization.
- Communicated with personnel and legal counsel on claims involving litigation.
- Decreased loss ratios through fair and timely claim processing.
IT Consultant
Young Women's Christian Association (YWCA)
Kampala, Central District
02.2013 - 08.2013
- Modified existing software systems to enhance performance and add new features.
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Coordinated system installations, testing, and code corrections.
- Conducted client needs assessments, developed budgets, and determined cost estimates based upon this information.
- Managed backup, user account, and helpdesk systems.
- Met with users, vendors, and technicians to determine computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Provided company users with tech support for IT problems and account maintenance.
IT Analyst
Uganda National Association of the Blind
Kampala, Uganda, Central District
03.2012 - 02.2013
- troubleshooting and resolving problems with programs and systems.
- Coordinated installation of updated computer programs and systems.
- Revamp existing systems to improve functionality or repurpose them for new requirements.
- Expanded systems with new features and structural components.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Adapted new technology and methods, enhancing program effectiveness.
- Monitored network operations to identify performance, capacity, and utilization issues.
- Stayed up-to-date on information technology trends by attending training and conferences.
Education
CompTIA Network+ Certification (N10-007). - Computer Networking and Telecommunications
UDEMY
Online03.2023
CompTIA A+ Certification (220-1002). -
UDEMY
Online02.2023
CompTIA A+ Certification (220-1001). - Information Technology
UDEMY
Online01.2023
CCNP - Computer And Information Systems Security
Uganda ICT
Kampala, Uganda10.2013
CCNA - Network And System Administration
Uganda ICT
Kampala, Uganda08.2013
Diploma in Information Technolocy Science - Information Technology
Uganda Institute of Information And Communications
Kampala, Uganda06.2012
High School Diploma -
Lubiri Senior Secondary School
Kampala, Uganda11.2010
Some College (No Degree) - Sciences
Naalya Senior Secondary School
Bweyogerere, UgandaSkills
- Project Management
- Web Security
- Virtualization
- Server Improvements
- New Program Installations
- Technical Support
- Technical Specifications
- Equipment Management
- Hardware Expertise
- Device Configuration
- System Updates
- Diagnosing Issues
- Production of meaningful and rational reports of performance for the organization
- Good leadership and problem-solving skills
- Guidance and counseling skills and a high level of confidentiality
- Adjusts well to change
- Teamwork spirit with both internal and external environment
- Optional utilization of resources
- Planning and Organizational Skills
- A good command of oral and written communication skills
Languages
English
First Language
Swahili
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
System Administrator
Schroders Natural Medicines Co. Ltd
07.2019 - Current
IT Support Specialist
Quanjian Natural Medicines Co. Uganda Ltd
01.2017 - 12.2018
System Engineer Trainee
Tasly Pharmaceutical International Ug Ltd
12.2015 - 12.2017
Insurance Surveyor
Mclarens Lloyds Agency Uganda
08.2013 - 11.2015
IT Consultant
Young Women's Christian Association (YWCA)
02.2013 - 08.2013
IT Analyst
Uganda National Association of the Blind
03.2012 - 02.2013
CompTIA Network+ Certification (N10-007). - Computer Networking and Telecommunications
UDEMY
CompTIA A+ Certification (220-1002). -
UDEMY
CompTIA A+ Certification (220-1001). - Information Technology
UDEMY
CCNP - Computer And Information Systems Security
Uganda ICT
CCNA - Network And System Administration
Uganda ICT
Diploma in Information Technolocy Science - Information Technology
Uganda Institute of Information And Communications
High School Diploma -
Lubiri Senior Secondary School
Some College (No Degree) - Sciences
Naalya Senior Secondary School
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