Kwokende Brian
Kampala
Summary
Dynamic Bar Manager with a proven track record at Onomo Hotel, excelling in customer service and inventory management. Expert in developing innovative drink menus and enhancing guest experiences through strategic promotions. Skilled in budget management and labor cost control, fostering a motivated team to deliver exceptional service and drive revenue growth.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Bar Manager
Onomo hotel
Kampala
09.2021 - Current
- Managed bar operations, ensuring smooth service and customer satisfaction.
- Trained and supervised staff on cocktail preparation and customer engagement.
- Developed drink menus, incorporating seasonal ingredients and popular trends.
- Maintained inventory levels, ordering supplies as needed for efficient service.
- Ensured compliance with health regulations and liquor laws in daily operations.
- Collaborated with kitchen staff to create pairing suggestions for events.
- Organized special promotions and events to enhance guest experience at the hotel.
- Handled customer feedback and resolved issues to maintain a positive atmosphere.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
Bachelor of Computer Science -
Makerere University
Kampala 08.2024 - 04.2026
Skills
- Software development
- Database management
- Java programming
- Algorithm design
- Team collaboration
- Problem solving
- Customer service
- Inventory management
- Data analysis
- Upselling techniques
- Quality control
- Service-oriented mindset
- Customer relationship building
- Equipment maintenance
- Guest interaction
- Team leadership
- Time management
- Health and safety
- Budget management
- Rule enforcement
- ServSafe compliance
- Labor cost control
- Cash handling
Timeline
Bachelor of Computer Science -
Makerere University
08.2024 - 04.2026
Bar Manager
Onomo hotel
09.2021 - Current