Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Kyakimwa Monica

Kyakimwa Monica

Restaurant Supervisor
Kampala,Kampala

Summary

A hardworking, knowledgeable and motivated with over ten year’s working experience. In my previous role, I am responsible for leading the day-to-day foodservice operation with emphasis on team member and guest satisfaction, providing leadership, support, motivation and development of team members creating a positive environment that encourages ownership and accountability providing a quality guest experience. I also monitor and ensure exceptional service and food quality and presentation, work with the cafe Manager to provide a seamless Guest Experience while meeting or exceeding financial goals. I also ensure operational compliance to café javas Standards and Loss Prevention Standards with adherence to UNBS Food Safety Standards. I also act as a liaison between management and the staff, bringing the concerns and problems of the staff to the attention of management and communicating management's goals and decisions, and Company policies and procedures

Overview

12
12
years of professional experience

Work History

RESTAURANT SUPERVISOR

CAFÉ JAVAS
01.2014 - Current
  • In this role, I majorly do but not limited to the following; Guide and encourage associates to maximize their personal growth and development.
  • Support the cafe Manager in planning, implementing and delivering their business plans and staying focused on making the cafe profitable through food and beverage sales and by minimizing shrinkag e.
  • Provide coverage and assistance in the areas of concessions, café and other guest service respon sibilities as needed.
  • Assist in managing cafe budgets and analyze financial data utilizing daily, weekly, monthly, and quar terly reports.
  • Work effectively with guests in a high volume setting and provide an outstanding ability to listen an d communicate efficiently.
  • Oversee all the cafe departmental functions and other duties as assigned with the guidance of the
  • Theatre Manager.

TOUR GUIDE TRAINER

06.2013 - 08.2013
  • My accomplishments under this role were but not limited to; Guiding the visitors in the language of their choice. Guiding visitors and tourists around the museums, towns, and other important venues across the c ountry. Helping travelers to understand the culture of the region and the way of life of its inhabitants. Promoting the cultural and natural heritage and on other hand making the visitors aware of its impor tance.
  • Providing full information about the features and history of the location.Entertaining visitors, and giving them relevant information about the place where they will land up ne xt

ADMINISTRATION ASSISTANT

RWENZORI INTERNATIONAL HOTEL
01.2013 - 03.2013
  • Accomplishments include but not limited to;
  • Liaising with customers in a service-oriented manner on behalf of the Hotel by providing profession al phone services, personally welcoming visitors and maintaining a high standard in the reception ar ea.
  • Performing reception and secretariat services on a daily basis.
  • Managing daily office operations.
  • Managing the hotel operations and facilities.
  • Supporting the organization of events and meetings. Taking hotel stocks

Education

Bachelor of Leisure and Hospitality Management - undefined

Makerere University Business School (MUBS)
01.2011 - 12 2014

Uganda Advanced Certificate of Education - undefined

St. Joseph Senior Secondary School
01.2009 - 12 2010

Uganda Certificate of Education - undefined

Kyeizoba Girls' Secondary School
01.2005 - 12 2008

Primary Leaving Examination - undefined

Equator Model Primary School
01.1997 - 12 2004

Skills

Team coordination

References

. Masika Debora

Teacher wanyage girls school

Deboramasika@gmail. Com

0760260923


Ndugo Isaiah

Join water Uganda

Isiahndugo@gmail. Com

0779086399

Languages

English

Timeline

RESTAURANT SUPERVISOR

CAFÉ JAVAS
01.2014 - Current

TOUR GUIDE TRAINER

06.2013 - 08.2013

ADMINISTRATION ASSISTANT

RWENZORI INTERNATIONAL HOTEL
01.2013 - 03.2013

Bachelor of Leisure and Hospitality Management - undefined

Makerere University Business School (MUBS)
01.2011 - 12 2014

Uganda Advanced Certificate of Education - undefined

St. Joseph Senior Secondary School
01.2009 - 12 2010

Uganda Certificate of Education - undefined

Kyeizoba Girls' Secondary School
01.2005 - 12 2008

Primary Leaving Examination - undefined

Equator Model Primary School
01.1997 - 12 2004
Kyakimwa MonicaRestaurant Supervisor