KYASIMIRE SONIA
KAMPALA,Kasubi
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
NANJING Hotel (U) ltd
Kampala , Central
01.2024 - Current
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Handled all guest luggage as needed during check-in and check-out process.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Assisted with room reservations, changes and cancellations.
- Assisted guests with check-in and check-out procedures as needed.
Receptionist
FAIRWAY HOTEL
KAMPALA , Central
03.2022 - 11.2023
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Updated daily log book with information about visitors entering the premises.
Waitress Supervisor
De Next Bar & Restaurant
Kampala, Central
09.2021 - 12.2022
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
Education
High School Diploma -
NDEJJE UNIVERSITY
KAMPALA - UGANDA 10-2025
Skills
- Concierge service
- Property management systems
- Check-in & check-out coordination
- Microsoft office
- Professional appearance
- Basic accounting
- Language proficiency
- Customer service
- Welcoming guests
Languages
English
First Language
Timeline
Hotel Front Desk Clerk
NANJING Hotel (U) ltd
01.2024 - Current
Receptionist
FAIRWAY HOTEL
03.2022 - 11.2023
Waitress Supervisor
De Next Bar & Restaurant
09.2021 - 12.2022
High School Diploma -
NDEJJE UNIVERSITY