Summary
Overview
Work History
Education
Skills
Certification
References
Projects
Websites
Awards
Accomplishments
Timeline
Generic

Kyomugisha Juliet Buseero

Kampala

Summary

Dynamic technology leader with a proven track record at Ecobank Uganda, excelling in IT infrastructure management and strategic planning. Achieved significant cost optimization and enhanced user experience through innovative technology initiatives. Adept at fostering collaboration and driving compliance, I thrive in fast-paced environments while continuously adapting to new challenges.

With a strong focus on governance, risk management, and technology leadership, I have managed cross-functional teams and delivered high-impact solutions in the areas of cybersecurity, network communications, and system architecture. My ability to foster collaboration, implement best practices, and deliver IT solutions that meet business objectives has consistently resulted in improved operational efficiency, and strengthened customer engagement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Head Technology Services

Ecobank Uganda
08.2023 - Current

Drive the strategic direction of technology to align with business objectives and enable growth. Lead key IT initiatives, ensuring innovation, compliance, and operational efficiency across the organization. Collaborate with executive leadership to influence commercial decisions and introduce forward-thinking technology solutions.

Key Responsibilities:

  • Oversee IT infrastructure, including WAN administration, network security, and system integrity
  • Manage vendor relationships, achieving cost optimization through contract renegotiation
  • Support user-dedicated software systems and supervise implementation of updates and new programs
  • Ensure compliance with corporate standards and regulatory requirements
  • Drive sustainability initiatives (e.g., Adobe Sign) and enhance user experience company-wide
  • Leverage data analytics and reporting tools, including Power BI, to support strategic decision-making
  • Lead resolution of escalated support issues and support IT project teams

Key Achievements:

  • Successfully optimized IT costs through strategic vendor negotiations
  • Improved user experience and service delivery across departments
  • Championed digital sustainability through paperless workflow solutions
  • Strengthened IT governance, security, and compliance standards
  • Enhanced data visibility and reporting through Power BI implementation

Network Infrastructure Support Officer

Ecobank Uganda
01.2019 - 07.2023

Report directly to the Head of Technology Services, responsible for deploying, configuring, maintaining, and monitoring all active network equipment to ensure seamless and secure network operations for the bank. Oversee daily IT operations, including user management, troubleshooting, risk management, and providing IT support. Manage the bank’s desktop applications, local area networks, IT security, and telecommunications systems to ensure optimal performance and security.

Key Responsibilities:

  • Ensure network and system compliance across all platforms
  • Manage relationships with network and systems service providers
  • Commission and configure systems, networks, and hardware
  • Monitor health, safety, and risk assessments, including electrical testing, warranties, and licenses
  • Develop and implement risk management and disaster recovery plans to ensure business continuity
  • Provide user support, training, and troubleshooting for IT-related issues

Key Achievements:

  • Led the relocation of the bank’s data center and streamlined Disaster Recovery site
  • Successfully upgraded and changed the core banking system
  • Achieved failover for dual links at all bank sites, improving network resilience
  • Delivered timely remediation for vulnerabilities to ensure security
  • Implemented a Network Access Control (NAC) system for enhanced security

Access Network Engineer

Uganda Telecom Limited
07.2013 - 04.2017

I was responsible for providing network-related analysis, administration, and integration services to top clients, particularly within the banking sector. My role involved installing and maintaining network equipment, monitoring internet and data links, and analyzing network performance to ensure optimal service delivery. I actively participated in project management from proposal to installation and managed network monitoring servers to ensure uptime. Additionally, I worked closely with clients, attending visits, advising on technology upgrades, and troubleshooting network issues as they arose.

Throughout my tenure, I developed strong client relationships, which led to increased business opportunities and resolved several critical network issues through consistent communication and collaboration. By ensuring all network links were maintained within the agreed SLA, I played a key role in saving the company from potential revenue losses. Key achievements include driving successful network migrations, upgrades, and providing training to site coordinators on troubleshooting techniques, all of which contributed to the overall success of the department.

Access Network Administrator

Uganda Telecom Limited
12.2010 - 07.2013

As an Access Network Administrator, I was responsible for managing and maintaining the access layer of the network infrastructure. I configured and monitored switches, routers, and wireless access points to ensure stable and secure connectivity for users. My role involved troubleshooting network issues, implementing access controls, and ensuring compliance with security policies. I worked closely with cross-functional IT teams to support network upgrades, expansions, and daily operations, always aiming to deliver high availability and optimal performance.

Dispatch Technician

Uganda Telecom Limited
02.2009 - 12.2010

As a Dispatch Technician, I was responsible for responding to service calls, troubleshooting technical issues on-site, and ensuring timely repairs or installations of equipment. I coordinated closely with the central dispatch team to prioritize tasks and deliver efficient, customer-focused support. My role required strong problem-solving skills, attention to detail, and the ability to work independently in the field to meet service expectations.

Management Trainee

Uganda Telecom Limited
07.2008 - 01.2009

As a Management Trainee, I was involved in learning and supporting various business operations across departments to develop a strong foundation in management. I assisted in planning, coordination, and performance analysis while working closely with senior managers. This role helped me build leadership skills, understand organizational processes, and prepare for future managerial responsibilities.

Education

MBA -

University of East London
06-2026

PCIDSS Version 4.0.1 Training Programme -

Afenoid Competency Development Centre
Nigeria
01-2025

Bachelor - Information Technology

Makerere University
01.2007

Certificate - Cisco Certified Network Associate

Makerere University
01.2007

IT Essentials 1&2 -

Makerere University
01.2007

Skills

  • Network Infrastructure Management
  • Technical Troubleshooting & Support
  • IT Project Management
  • Team Leadership & Mentoring
  • Strategic Planning & Decision Making
  • Cybersecurity Awareness
  • Vendor & Stakeholder Management
  • Process Optimization
  • Adaptability & Continuous Learning
  • Communication & Collaboration

Certification

  • PMP illustrated.
  • Leadership Foundations: Leadership Styles and Models
  • Introductions to Critical Infrastructure Protection
  • Innovative Customer Service Techniques

References

  • Abdallah Mohamed Ali, Head of Operations and Technology, alabdallah@ecobank.com, +254738 330 542, Ecobank South Sudan
  • Taiwo Adeboye, Networks and Telecoms Manager, adeboye@ecobank.com, +233 269 299 131, Ecobank Transnational Incorporated
  • Micheal Opira, Chief Operations Officer, micheal.opira@housingfinance.co.ug, +256776407030, Housing Finance Bank

Projects

Ecobank Uganda

  • MTN Escrow Implementation
    Role: Project Team Player
    Managed the integration of the MTN Escrow system, ensuring seamless communication between the bank and MTN for financial transactions and compliance.
  • Airtel Escrow Implementation
    Role: Project Team Player
    Spearheaded the integration of Airtel’s Escrow system, ensuring secure transactions and compliance with the bank’s operational needs.
  • Interswitch Integration (ATM and Billers)
    Role: Project Team Player
    Oversaw the integration of Interswitch payment systems for ATMs and bill payments, enhancing transaction capabilities and ensuring system reliability.
  • Mobile Application Upgrades
    Role: Project Lead
    Led the upgrade of the bank’s mobile application, improving user experience, security features, and system performance.
  • MTN Sim Swap Integration
    Role: Project Team Player
    Managed the integration of the MTN Sim Swap system, allowing the bank to provide efficient customer support for mobile banking customers.
  • Relocation of the Disaster Recovery Site Datacenter
    Role: Project Lead
    Led the successful migration of the bank's Disaster Recovery network to a new site, including the transfer of servers and core equipment, ensuring minimal downtime and enhanced redundancy.
  • NAC Implementation
    Role: Project Lead
    Managed the configuration of bank switches with ISE configurations, ensuring all endpoints were compliant to connect securely to the network.
  • Replacement of EOL Devices
    Role: Project Lead
    Coordinated the installation and deployment of new network devices across 33 bank sites to replace end-of-life equipment, ensuring modernized infrastructure and continuous service.
  • Relocation of Ecobank Head Office Data Center
    Role: Project Lead
    Oversaw the entire relocation of the bank’s network infrastructure from an old site to a new one, involving the transfer of servers and core equipment while minimizing downtime.
  • Core Banking System Upgrade
    Role: Project Team Player
    Supported the upgrade of the core banking infrastructure, ensuring compatibility with new devices and systems to facilitate seamless operations.
  • Dual Link Installation at Bank Sites
    Role: Project Lead
    Led the installation and configuration of secondary internet links across all bank sites, implementing failover mechanisms to ensure network resilience during primary link failures.

Uganda Telecom Limited

  • DFCU Takeover of Crane Bank Links
    Role: Project Team Player
    Coordinated with stakeholders to facilitate the smooth transition of network services during the DFCU takeover of Crane Bank, ensuring continuous service.
  • DTB Data Link Upgrades
    Role: Project Lead
    Led the installation and configuration of upgraded data links for DTB, improving network capacity and enhancing performance for critical banking operations.
  • Crane Bank Link Upgrades
    Role: Project Lead
    Oversaw the installation and configuration of upgraded network links for Crane Bank, working closely with technicians to ensure smooth execution.
  • UTL DSLAM and Data Node Capacity Testing
    Role: Project Lead
    Led the testing of capacity at Kampala’s DSLAMs and data nodes by installing links at exchanges and running bandwidth tests to assess service efficiency.

Awards

April 2024, Ecobank Uganda, Accountability Influencer, RACE-IT Award. 

March 2022, Ecobank Uganda Appointed Member, Recognition Charter. 

November 2020, Ecobank Uganda Customer Centric Award.

May 2015, Uganda Telecom Limited, Excellent Performance Award

Accomplishments

Serving ICT committee member UBA (2024-to date)

Timeline

Head Technology Services

Ecobank Uganda
08.2023 - Current

Network Infrastructure Support Officer

Ecobank Uganda
01.2019 - 07.2023

Access Network Engineer

Uganda Telecom Limited
07.2013 - 04.2017

Access Network Administrator

Uganda Telecom Limited
12.2010 - 07.2013

Dispatch Technician

Uganda Telecom Limited
02.2009 - 12.2010

Management Trainee

Uganda Telecom Limited
07.2008 - 01.2009

MBA -

University of East London

PCIDSS Version 4.0.1 Training Programme -

Afenoid Competency Development Centre

Bachelor - Information Technology

Makerere University

Certificate - Cisco Certified Network Associate

Makerere University

IT Essentials 1&2 -

Makerere University
Kyomugisha Juliet Buseero