Dynamic technology leader with a proven track record at Ecobank Uganda, excelling in IT infrastructure management and strategic planning. Achieved significant cost optimization and enhanced user experience through innovative technology initiatives. Adept at fostering collaboration and driving compliance, I thrive in fast-paced environments while continuously adapting to new challenges.
With a strong focus on governance, risk management, and technology leadership, I have managed cross-functional teams and delivered high-impact solutions in the areas of cybersecurity, network communications, and system architecture. My ability to foster collaboration, implement best practices, and deliver IT solutions that meet business objectives has consistently resulted in improved operational efficiency, and strengthened customer engagement.
Drive the strategic direction of technology to align with business objectives and enable growth. Lead key IT initiatives, ensuring innovation, compliance, and operational efficiency across the organization. Collaborate with executive leadership to influence commercial decisions and introduce forward-thinking technology solutions.
Key Responsibilities:
Key Achievements:
Report directly to the Head of Technology Services, responsible for deploying, configuring, maintaining, and monitoring all active network equipment to ensure seamless and secure network operations for the bank. Oversee daily IT operations, including user management, troubleshooting, risk management, and providing IT support. Manage the bank’s desktop applications, local area networks, IT security, and telecommunications systems to ensure optimal performance and security.
Key Responsibilities:
Key Achievements:
I was responsible for providing network-related analysis, administration, and integration services to top clients, particularly within the banking sector. My role involved installing and maintaining network equipment, monitoring internet and data links, and analyzing network performance to ensure optimal service delivery. I actively participated in project management from proposal to installation and managed network monitoring servers to ensure uptime. Additionally, I worked closely with clients, attending visits, advising on technology upgrades, and troubleshooting network issues as they arose.
Throughout my tenure, I developed strong client relationships, which led to increased business opportunities and resolved several critical network issues through consistent communication and collaboration. By ensuring all network links were maintained within the agreed SLA, I played a key role in saving the company from potential revenue losses. Key achievements include driving successful network migrations, upgrades, and providing training to site coordinators on troubleshooting techniques, all of which contributed to the overall success of the department.
As an Access Network Administrator, I was responsible for managing and maintaining the access layer of the network infrastructure. I configured and monitored switches, routers, and wireless access points to ensure stable and secure connectivity for users. My role involved troubleshooting network issues, implementing access controls, and ensuring compliance with security policies. I worked closely with cross-functional IT teams to support network upgrades, expansions, and daily operations, always aiming to deliver high availability and optimal performance.
As a Dispatch Technician, I was responsible for responding to service calls, troubleshooting technical issues on-site, and ensuring timely repairs or installations of equipment. I coordinated closely with the central dispatch team to prioritize tasks and deliver efficient, customer-focused support. My role required strong problem-solving skills, attention to detail, and the ability to work independently in the field to meet service expectations.
As a Management Trainee, I was involved in learning and supporting various business operations across departments to develop a strong foundation in management. I assisted in planning, coordination, and performance analysis while working closely with senior managers. This role helped me build leadership skills, understand organizational processes, and prepare for future managerial responsibilities.
Ecobank Uganda
Uganda Telecom Limited
April 2024, Ecobank Uganda, Accountability Influencer, RACE-IT Award.
March 2022, Ecobank Uganda Appointed Member, Recognition Charter.
November 2020, Ecobank Uganda Customer Centric Award.
May 2015, Uganda Telecom Limited, Excellent Performance Award
Serving ICT committee member UBA (2024-to date)