Lauryn Kyomuhendo
Business Administrator
Kampala
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable, seeking an opportunity offering excellent communication and good judgment.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Cashier
Ivanos Restaurant Kampala
Kampala
01.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
Office Administrator
Elevate Holdings Limited
Kampala
02.2021 - 12.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Standardized office structures and processes to promote collaboration and increased performance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Interacted with vendors to purchase and set up equipment and services.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Edited documents to improve accuracy of language, flow and readability.
Human Resources Assistant
Vijana Corps
Kampala
09.2019 - 12.2020
- Posted positions through approved recruitment channels.
- Compiled employee records from individual departments to maintain central files.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Front Desk Assistant(Intern)
National Water And Sewerage Corporation
Kampala
06.2018 - 12.2018
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Conducted research to assist with routine tasks and special projects.
- Identified communication channels to set roadmap to distribute information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Sorted, organized and maintained files.
- Distributed office supplies and files for staff.
- Researched and reviewed information in support of daily objectives.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Uganda Certificate Of Education -
Hana Mixed School
Nsangi-Uganda 01.2011 - 11.2013
Bachelor Of Business Administration - Management
Uganda Christian University
Mukono 09.2016 - 10.2019
Uganda Advanced Certificate Of Education -
Hana Mixed School
Nsanji-Uganda 01.2014 - 11.2015
Skills
Telephone etiquette
Administrative support
Relationship building
Team collaboration
Operations support
Documentation proficiency
G-Suite
Client relations strength
Recordkeeping
Customer care
Accomplishments
- Provided highest level of friendly customer service, which increased client base by 5% within a month.
- Efficiently answered questions,resolved customer’s concerns, handled refunds and exchanges. Received 5-star feedback from customers.
- Followed appropriate procedures for cash handling, reducing cash discrepancy rate from 3% to 0%.
- While at Elevate Holdings Limited, I provided exceptional support to co-workers and managers, increasing overall efficiency of the office by 30%
References
Ouma Joseph
Finance and Operations Manager
Elevate Holdings LTD
Oumajoseph05@gmail.com +256755607060/+256784165424
Jonathan Tabalanga
Lecturer
Uganda Christian University
tabalanga@ucu.ac.ug - +256782082409
Bakabulindi Innocent
Ivanos Restaurant -Manager
bakainnocent@gmail.com
+256 704 211 214
Timeline
Cashier
Ivanos Restaurant Kampala
01.2023 - Current
Office Administrator
Elevate Holdings Limited
02.2021 - 12.2022
Human Resources Assistant
Vijana Corps
09.2019 - 12.2020
Front Desk Assistant(Intern)
National Water And Sewerage Corporation
06.2018 - 12.2018
Bachelor Of Business Administration - Management
Uganda Christian University
09.2016 - 10.2019
Uganda Advanced Certificate Of Education -
Hana Mixed School
01.2014 - 11.2015
Uganda Certificate Of Education -
Hana Mixed School
01.2011 - 11.2013