LEILA NAMATOVU

ACHIVEMENTS

RESPOSIBILITIES

• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
• Sells cashier’s checks, traveler’s checks, and series e bonds.
• Answers questions in person or on telephone and refers customers to other bank services as necessary.
• Records transactions by logging cashier’s checks, traveler’s and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
• Completes special requests by closing accounts, taking orders for checks, opening and closing ,exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• Reconciles loan coupons and other transactions.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

ACHIEVEMENTS

• Performed the required KYC screenings on customers documenting the information obtained on the client's as required by KYC procedures.
• Ensuring compliance with all AML laws, regulations, guidelines, written procedures;KYC, customer/transaction monitoring.
• Effectively conducted AML /KYC formality reports on questionable accounts and transactions.
• Improved and implemented customer risk rating criteria with KYC management and procedure for both consumer and corporate customer.

RESPONSIBILITIES

• Evaluate New Account Documentation; As KYC officer I conduct research to verify information on new account documents. They also ensure that new account holders are not high-risk customers and do not have restrictions or negative activities that would make impact their opening a new account
• Review Policies and Procedures; As KYC officer I typically analyze existing policies and procedures relating to new customer research and account analysis to ensure compliance and make suggestions for improvements to these processes. I will generate reports covering the findings of these analyses and meet with senior management staff to review existing and proposed procedures.
• Analyze Market Trends and Customer Behavior; By watching sales and market trends and observing customer behavior, I can make decisions and suggestions in the areas of marketing, product development and customer satisfaction. I will meet regularly with those in marketing, production and customer service to report these trends and seek ways to improve the customer experience and draw new clients to the company.
• Static data changes like Risk rating of customers
• Updating customer information
• Opening accounts for clients
• Reactivation of inoperative/ dormant accounts
• Closing of accounts as per customer request
• Gathered, organized and evaluated data to make accurate assessments of current operations.

ACHIEVEMENTS

• Giving a great presentation at work.
• Beating sales targets.
• Training for and completing a marathon.
• Organizing a successful charity event.
• Mentoring a coworker or fellow student.

RESPONSIBILITIES

Provide Customer Service

As Cashier I used ensure satisfactory customer service by greeting customers and assisting them with any needs or questions. I often was called upon to help locate or recommend product. If needed, they may be required to assist with fueling tanks.

Maintain Inventory

Responsible for maintaining the store inventory, As Cashiers I used to stock and re-stock shelves, replenishing product in shelving, coolers and hot food area and maintained high level of product knowledge.

Operate Register

In order to accept customer payments, I used to operate the register as well as the credit card machines. They may be asked to prepare cash for daily deposits and will also have to maintain the register balance.

Clean Station a Cashier I was tasked with maintaining clean and orderly stations. This includes servicing and cleaning the public restrooms, cleaning the windows and countertops, vacuuming, sweeping and mopping the floors,

• Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries.
• Operated POS while maintaining cash-draw accuracy. Opened and closed the registers and monitored cash limits.
• Stocked merchandise, implemented customer service strategies, maintained high level of product knowledge.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted cashier team with resolving problems and maintaining efficiency.

ACHIVEMENTS

RESPONSIBILITIES

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Entered data into system and updated customer contacts with information to keep records current.
• Recorded expenses and maintained accounting records.
• Drafted agendas, recorded minutes and created documents for meetings.