Leopoldina Lidia Armando
Kampala.
Summary
Leopoldina is Results-driven Leadership Speaker, Trainer and Coach with excellent communication and influencing skills. She is passionate about creating innovative solutions and helping individuals, families and organizations achieve tangible results and she is skilled in managing change and delivering blended training approaches.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Family Coach
Freelancer
01.2021 - Current
- Enhanced family communication by conducting regular coaching sessions and providing actionable feedback.
- Established trust with clients by maintaining confidentiality and professionalism in all interactions.
- Assisted families in setting realistic goals and supported them through the process of achieving those objectives.
- Improved parent-child relationships by teaching effective communication techniques and conflict resolution strategies.
- Empowered parents to make informed decisions for their children''s education, health, and overall wellbeing.
- Conducted comprehensive assessments to identify areas of improvement within family dynamics.
- Collaborated with other professionals, such as therapists and social workers, to provide a holistic support system for families.
- Facilitated workshops on parenting skills, stress management, and self-care for the betterment of family life.
- Evaluated program effectiveness using client feedback surveys and outcome measures, adjusting approaches accordingly for continuous improvement.
Assistant Director
African Centre For Resource Studies
03.2010 - 11.2011
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
Customer Relations Team Leader
World Vision International
03.2000 - 12.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined team communication for improved efficiency in handling customer concerns.
- Developed comprehensive training programs for new team members, ensuring consistent service quality.
- Fostered a collaborative work environment by facilitating regular team meetings and open discussions.
- Collaborated with other departments to address complex customer issues, ensuring prompt resolutions and mutual satisfaction.
- Analyzed performance metrics to identify areas for improvement, implementing targeted initiatives to enhance results further.
- Established clear expectations and performance standards for team members, leading to increased accountability and motivation.
Education
Bachelor of Science - Business Administration And Management
Universidade Apolitecnica
Maputo, Mozambique05.2009
Skills
- Coaching
- Mentoring
- Consulting
- Goal setting
- Effective Communication
- Training and Development
- Leadership Development
- Adaptability and flexibility
- Behavior management
- Critical thinking
- Community outreach
- Continuous learning
- Youth engagement
Accomplishments
- Facilitated coaching workshops and training sessions for managers and executives in organizations to improve leadership skills and communication. The training was an initiative of Watoto church Uganda in collaboration with Solutions Africa (https://www.solutionsafrica.com), resulting in improved performance in July 2018 and August 2019.
I had a privilege to serve at:
* Concern for for Girl Child(http://www.concernforgirlchild.or.ug/);
* Watoto Ssubi Village;
* Infectious Diseases Institute(IDI).
- Developed and implemented a quarterly "Family Conversations Series" program for parents and care givers. It is an online series that helps parents to connect and discuss deferent issues related to day to day in parenting( From March 2023 and up to date).
- Delivered coaching workshops and training sessions for teens to help them make good choices and overcome self doubt.(From 2017 up to date)
- Delivered a series of workshops on Personal growth and Communication using the DISC Methodology.(From 2018 up to date)
Certification
Community Development for development practitioners
Leadership Trainer, Speaker and Coach
Behavioral Analyst and Consultant
Parenting and Family Guide.
Youth program Facilitator
Languages
Portuguese, Xitswa
Native language
English
Proficient
C2
Additional Information
Passionate and experienced parenting and family guide committed to helping families achieve personal and professional growth. Skilled in providing personalized coaching services and developing individualized plans to meet client needs. Dedicated to promoting diversity, equity, inclusion, and belonging in all aspects of coaching.
Timeline
Family Coach
Freelancer
01.2021 - Current
Assistant Director
African Centre For Resource Studies
03.2010 - 11.2011
Customer Relations Team Leader
World Vision International
03.2000 - 12.2009
Bachelor of Science - Business Administration And Management
Universidade Apolitecnica
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