Leta Doreen

• Handling financial transactions,
• trading foreign currencies,
• maintaining records of financial transactions, providing financial product information, performing clerical duties,
• balancing currency, coin, and checks in cash drawers, identifying transaction mistakes, preparing and verifying cashier's checks,
• entering customer's transactions into the computer system, cash checks and pay out money, N/A
• carrying out banking transaction on different banks
• handlings global money transfer transaction
• making sales
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Achieved results by working with staff to meet established targets.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Balancing the team at the end of the shifts
• ensuring cash flow in the bureau
• looking for sales to ensure business continuity
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Receive incoming calls, assist clients, maintain office supplies, promote cleanliness in the office, receive and record incoming documents, prepare office tea and refreshments, manage and account for office impress, assist in clerical work, arrange office and prepare for meetings, write minutes in the meeting, make payments and receive invoices, distribute official correspondences, weed and transfer semi-active documents, raise stores requisition order, maintain office supplies,
• Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

• Good customer care, cash handling, daily balancing, team work,
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

PLE certificate