Summary
Overview
Work History
Education
Additional Information
Certification
Timeline
Generic

Lillian Mugala

Telecommunications Engineer
Kampala, Namugongo Rd.

Summary

Professional technical support engineer with track record of addressing technical challenges and optimizing systems for peak performance. Known for exceptional problem-solving abilities and focus on team collaboration and achieving operational goals. Dependable, adaptable, and skilled in advanced troubleshooting and client engagement.

Overview

5
5
years of professional experience
13
13
years of post-secondary education
1
1
Certification

Work History

Enterprise Systems Engineer

Okra Engineering Services Limited
10.2022 - 10.2024
  • Led planning, designing LAN/WAN and unified communication systems and related networks e.g. designed the LAN of the Software Defined radio system and maintained the WLAN of Arena Mall
  • Installed, tested and commissioned hardware and software solutions for clients e.g. Installed and configured IP PBXs for two (02) sites, installed video conferencing systems for two (02) sites and an environmental monitoring system (ENVIROMUX)
  • Planned, scheduled and carried out preventive maintenance on clients' equipment in the LAN for five (05) sites.
  • Supported sales department to develop technical specifications for clients' requirements.
  • Made technical reports for work carried out at different sites.
  • Attended to and fixed faults reported on the systems installed and maintained e.g. troubleshooting slow internet, congested and hacked networks, disconnected point to point wireless link.

FIELD ENGINEER, TRAINEE POSITION

UGANDA POLICE FORCE
05.2021 - 08.2021
  • Installed and maintained radio equipment and antennas at different stations.
  • Applied knowledge of industry standards and best practices to ensure compliance with safety regulations and quality requirements.
  • Gained expertise in various testing methods and analytical tools for accurate assessment of component performance under different conditions.
  • Rectified faults and carried out system repairs for three (03) stations.
  • Created detailed reports on engineering activities and findings.

TECHNICAL SUPPORT ENGINEER, TRAINEE POSITION

ECHO UGANDA
05.2019 - 08.2019
  • End user LAN/WAN remote troubleshooting.
  • Surveyed new site, designed, installed and configured networks to meet customer requirements e.g. surveyed over twelve (12) sites during my internship.
  • WAN monitoring and troubleshooting.
  • Documentation, data analysis and reporting.
  • Replied to support technical calls and logged support tickets.

Education

Bachelor of Engineering in Telecommunications - Telecommunications

Kyambogo University
Kyambogo Rd, Kampala
08.2017 - 12.2025

Uganda Advanced Certificate Of Education (UACE) - Physics, Economics, Mathematics

Gayaza High School
Wakiso, Uganda
02.2025 - 11.2025

Uganda Certificate Of Education (UCE) - Multidisciplinary Subjects

Trinity College Nabbingo
Wakiso, Uganda
02.2011 - 11.2014

Additional Information

Referees

1.Mr.Mugenyi Emmanuel,

CEO, CRITS Limited,

emmanuelnugenyi887@gmail.com

+256788885947


2.Mr.Wambuzi Zakky,

Field engineer,

SICPA Uganda Limited,

zwambuzi@yahoo.com

+256776236126

Certification

Barrett HF Communications Certificate, Yeastar Certified Technician Certificate, Yeastar Certified Integration Specialist, ProAV Training Certificateon Fundamentals of Professional Audio Visual Solutions

Timeline

Uganda Advanced Certificate Of Education (UACE) - Physics, Economics, Mathematics

Gayaza High School
02.2025 - 11.2025

Enterprise Systems Engineer

Okra Engineering Services Limited
10.2022 - 10.2024

FIELD ENGINEER, TRAINEE POSITION

UGANDA POLICE FORCE
05.2021 - 08.2021

TECHNICAL SUPPORT ENGINEER, TRAINEE POSITION

ECHO UGANDA
05.2019 - 08.2019

Bachelor of Engineering in Telecommunications - Telecommunications

Kyambogo University
08.2017 - 12.2025

Uganda Certificate Of Education (UCE) - Multidisciplinary Subjects

Trinity College Nabbingo
02.2011 - 11.2014

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Lillian MugalaTelecommunications Engineer