LUCKY IRENE

✓ I am a graduate with a Bachelor’s Degree of Science In Accounting and Finance from Mbarara University of Science and Technology , more than two years’ experience in micro finance banking

and lending sector as a Front Desk officer,Credit officer, Banking Officer,Accounts Assistant at Shuuku SACCO .

These exposures equipped me with the necessary knowledge, skills and experience which have grown in me an unmatched level of enthusiasm and a true passion for banking and financial management, making me an excellent team player who is trustworthy,highly motivated and hardworking to beat deadlines and deliver quality work without compromising any of my principles, responsibilities and I’m committed to continuous learning.

• Consistently achieved 100% targets delivering every job on time
• Worked extra shifts in order to ensure customer satisfaction and upholding my organization's goodwill during the period of financial crisis
• Coordinated with my workmates into acquiring more accounts according to the set target annually increasing our Sacco's growth rate
• Enhanced the referral programs leading to a 50% growth in new accounts contributing to branch revenue and expanding the customer base
• Spearheaded a customer education initiative on digital banking tools leading to a 35% up tick in mobile and online banking.
• streamlined customer transaction work flow resulting in a 25% increase in teller efficiency and reduced average customer wait time by 2 minutes
• Successfully resolved customer complaints resulting in a 40% reduction in escalations to management.
• Implemented an efficient cash management system resulting in an 70% reduction in cash discrepancies

• Date of Birth: 03/23/95
• Gender: Female
• Nationality: Ugandan
• Marital Status: Unmarried

• Mr. Bongonzya Stephen, Chairman board Shuuku SACCO, Sheema District, +256772649575, stephenbongonzya2014@gmail.com
• Mr. Muhanguzi Agrey, Ankole Diocese Millennium SACCO, Mbarara District, +256704801666, muhanguzi2@gmail.com
• Mr. Tumuhimbise Patrick, Mbarara District Local Government, Mbarara District, +256777126040, patrickt30@gmail.com