LUTAAYA JOSEPH
Mengo,Kampala
Summary
Experienced cleaner with exceptional attention to detail and a strong work ethic. Consistently achieving best client satisfaction scores with excellent time-management skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeper
Eagle hills hotel
Kampala
12.2023 - Current
- Kept 10+ luxurious hotel rooms up to high standards of cleanliness and presentation, requiring exceptional precision and skill
- Introduced new cleaning method for carpets resulting in decrease in workload, increasing team productivity
- Recognised for accuracy in reporting maintenance tasks, significantly improving the efficiency of housekeeping and maintenance teams
- Resolved customer complaints by proactive communication, resulting in an increase in positive reviews on TripAdvisor.
Cleaner
Stone concrete limited
Kampala
03.2023 - 12.2023
- Maintained cleanliness and tidiness of offices and buildings, ensuring a hygienic environment for all staff and visitors
- Covered an area of 5,000 sqft with limited supervision, achieving an average score of 9.5/10 on client satisfaction surveys
- Implemented a new cleaning schedule to reduce cleaning time by 15%, resulting in improved efficiency
- Identified faults in cleaning equipment and reported to the management team, resulting in a 50% reduction in equipment downtime.
Education
Uganda Certificate Of Education - undefined
Kings way high school
Kampala, Uganda 02.2010 - 05.2014
Skills
Efficient Communication
Critical Thinking
Problem Solving
Attention to Detail
Time Management
Organizational Skills
Teamwork
Customer Service
Accomplishments
- First Ever Cleaning Procedure - Designed and implemented a new cleaning procedure for my clients in Kampala, Uganda, which was later adopted by other teammates.
- Safety Record - Achieved a year with no safety incidents across all my roles.
Languages
English
Intermediate (B1)
Timeline
Housekeeper
Eagle hills hotel
12.2023 - Current
Cleaner
Stone concrete limited
03.2023 - 12.2023
Uganda Certificate Of Education - undefined
Kings way high school
02.2010 - 05.2014