LUUTU SAMUEL DARVIN
Los Angeles,USA
Summary
Revenue Cycle Management leader specializing in denial prevention through comprehensive documentation and payer compliance. Supervised medical records operations, transforming reactive processes into standardized frameworks that withstand payer scrutiny. Currently establishing an independent RCM consulting practice to help U.S. behavioral health organizations reduce revenue loss due to preventable denials.
Overview
1
1
Language
6
6
years of professional experience
Work History
Medical Records Team Supervisor
Sunshine Behavioral Health Solutions
Kampala, Uganda
07.2026 - Current
- Trained and onboarded a team of 10+ medical records review specialists on a standardized chart review protocol, replacing inconsistent individual approaches with one that scales
- Implemented daily quality audits to identify documentation deficiencies prior to payer submission, preventing denials and enhancing submission quality
- Designed a quality assurance program that catches behavioral health-specific documentation gaps before submission, then coaches the team on how to avoid repeating them
- Built new-hire training protocols specific to behavioral health documentation requirements, shortening onboarding time without sacrificing consistency
- Built and rolled out a denial prevention framework centered on documentation completeness and payer compliance, lifting first-pass claim acceptance rates
- Automated manual review steps using Python and Excel, reducing claim review time and allowing team to prioritize judgment calls over repetitive checks
- Established direct line with payer representatives to resolve complex claim disputes and create pre-payment review protocols, fostering collaborative relationships
- Mentored the team on registered health information administrator competencies, raising individual performance metrics across the board
Medical Records Specialist
Reveloop RCM
Remote
09.2024 - 03.2026
- Closed gap between clinical documentation and claim requirements by collaborating with clinical teams, reducing payer requests for additional information
- Held a 99% documentation accuracy rate across chart reviews, catching errors before they became payer-facing problems
- Developed appeal packages from clinical documentation that successfully reversed denied claims, recovering lost revenue
- Oversaw management of patient records to ensure accuracy and accessibility. and ensured compliance with industry regulations.
- Facilitated data entry processes to enhance the accuracy of records. processes to improve record accuracy.
- Conducted reviews of documentation for completeness and accuracy prior to filing. for completeness and accuracy before filing.
- Communicated with healthcare providers to resolve discrepancies in records.
- Ensured confidentiality of sensitive patient information in compliance with regulations. of sensitive patient information at all times.
- Adhered to HIPAA guidelines when handling protected health information.
Credit Officer
The Microfinance Support Centre
06.2022 - 12.2023
- Flagged discrepancies in financial documentation prior to underwriting, proactively preventing potential denials through diligent attention to detail
- Reviewed and risk-scored loan applications with meticulous scrutiny, ensuring thorough verification to enhance accuracy in medical record abstraction
- Managed confidential client financial data with zero breaches, upholding strict data integrity standards
- Performed on-site assessments
Customer Care Officer
MKOPA Solar UG
04.2020 - 12.2021
- Achieved a 49% increase in weekly sales revenue by swiftly resolving customer issues, preventing dissatisfaction from escalating to churn
- Lifted customer satisfaction scores 15% and referral growth 10% through proactive customer education
- Cut resolution time and lifted operational efficiency 30% by redesigning troubleshooting protocols from the ground up
- Developed and implemented a training program that reduced support call volume by 20% and improved product knowledge retention by 30% across the team
- Enhanced customer satisfaction scores by 15% and increased referral growth by 10% through proactive customer education initiatives
- (On-site)
Data Entry Specialist
Stanbic Bank Lugogo Branch
02.2021 - 03.2021
- Entered raw data from paper records into system, ensuring accuracy under high-volume conditions
- Flagged duplicate bank accounts and data irregularities, escalating findings for further analysis
- Achieved 100% data accuracy through quality assurance checks that identified human and mechanical errors before they reached system of record
Education
Bachelor of Business Administration - Business Administration and Management
Kampala International University
Certificate in Cyber Security -
Huawei
Skills
- Healthcare compliance
- Claims management
- Patient authorization
- EHR platforms
- EHR data management
- Records management systems
- Healthcare data analytics
- Health data reporting
- QA program development
- Process optimization
- Metrics analysis
- Automation scripting
- Word automation
- Team management and training
Languages
English
Advanced
C1
Timeline
Medical Records Team Supervisor
Sunshine Behavioral Health Solutions
07.2026 - Current
Medical Records Specialist
Reveloop RCM
09.2024 - 03.2026
Credit Officer
The Microfinance Support Centre
06.2022 - 12.2023
Data Entry Specialist
Stanbic Bank Lugogo Branch
02.2021 - 03.2021
Customer Care Officer
MKOPA Solar UG
04.2020 - 12.2021
Bachelor of Business Administration - Business Administration and Management
Kampala International University
Certificate in Cyber Security -
Huawei