Lwanga Ronald Williams
Kampala,Uganda
Summary
MSC (Banking and Investment), BCOM (Accounting), DBA- am a well-grounded Practitioner of digital Finance with Certifications in Digital Banking,Financial Inclusion,Product development and Management, Mobile Money Operations,Business Acquistion for Fintechs . I have worked in both Commercial and Microfinance Banks with a strong background in merchant payment solutions and Merchant Recruitments, Mobile Banking and Mobile Wallet solutions, Internet Banking, Digital Remote account opening solutions, digital identity solutions and digital product Innovations as well Business growth and Development for alternate Channels. I hold certifications in electronic Products and Fintechs led Products/Services.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Head Electronic and Transactional Banking Sales
United Bank for Africa
Kampala, Kampala
08.2020 - Current
- Develop, cascade and monitor the implementation of E-Banking sales strategy and work plans
- Originate/Initiate proposals and recommendations to develop/structure E-Banking solutions to meet current & future needs of the Banks’ existing & prospective customers by collaborating with the technical, expert and support teams
- Develop and implement strategies/initiatives for achieving and surpassing E-Banking sales set annual performance budget by Identifying and evaluating potential revenue opportunities in new and diverse markets.
- Plan and budget for E-Banking short & long projects and provide advisory support on direction for the correction of negative variances.
- Develop and implement customer user journeys for Digital Products
Channels Business Manager
FINCA Uganda Ltd, MDI, FINCA Uganda
03.2019 - 07.2020
- Develop, cascade and monitor the implementation of E-Banking sales strategy and work plans
- Originate/Initiate proposals and recommendations to develop/structure E-Banking solutions to meet current & future needs of the Banks’ existing & prospective customers by collaborating with the technical, expert and support teams
- Develop and implement strategies/initiatives for achieving and surpassing E-Banking sales set annual performance budget by Identifying and evaluating potential revenue opportunities in new and diverse markets.
- Plan and budget for E-Banking short & long projects and provide advisory support on direction for the correction of negative variances.
- Develop and implement customer user journeys for Digital Products, I guided the team that developed the FINCA Mobile Banking Solutions (USSD and Mobile Application)
- Including designing implementation and Go to Market Strategy
- I guided the team that developed the Internet Banking Solution for FINCA Including designing implementation and Go to Market Strategy
- I redesigned the ATM Strategy-Changing partnership from mainstream Interswitch to United Bank for Africa; this change was supported by comprehensive Business Case analysis
- Developing Business’ Channels strategy to guide growth and use of electronic channels
- Identifying and Proposing new channels for exploration and implementation
- Developing a Product Channels Selection and implementation methodology
- Projects Management through Concept, Assessment, Planning, Implementation, Piloting
- Identify and explore strategic partnerships
- Rolling out new products across branches
- Building close working relationships with all user departments e.g
- Operations, Business Development, Information Technology and Finance
- Managing technological vendors and 3rd party providers of Channel Service Solutions.
Business Channels Manager
UGAFODE Microfinance Ltd, MDI, UGAFODE Microfinance
07.2016 - 02.2019
- Achievements)
- Successfully started the Digital Banking unit at UGAFODE; the department/unit broke even within four (4) months
- Developed the UGAFODE Mobile Banking Solution and Changed Customer deposit and loan repayment from 10% usage on the channel to 50% by the end of year 2
- Grown the Mobile money portfolio business by a turnover of UGX 25 billion in a period of one year from the UGX 10 billion
- On-boarded 9000 active customers (Six months) on Mobile Banking and 65000 more active clients by end of year two out total customer base 120,000
- Developing Business’ Channels strategy to guide growth and use of electronic channels for onward inclusion with bottom of the pyramid customers
- Identifying and Proposing new digital channels for exploration and implementation
- Developing a digital Channels Selection and Implementation Methodology
- Identifying and exploring strategic partnerships for digital and inclusive Channels products
- Develop proposals and business cases for funding opportunities
- Rolling out channels products to branches and to customers
- Driving Channels targets to increase signups, usage, and transaction volumes
- Regularly monitoring and reporting channels performance on a daily basis
- Analyzing digital channel usage and adoption statistics to identify trends & recommend strategies for correction.
Marketing Officer
Diamond Trust Bank Uganda, Diamond Trust Bank
02.2015 - 07.2016
- Key Achievements)
- Coordinated branch sales for mobile banking resulting into over 45,000 active customers using the Channel
- I on-boarded 15,000 new clients on mobile banking in eight months
- Recruited 584 Merchants and Agents for Mobile payment solution and Point of Sale Machines
- Increased Deposit Mobilization through agents to 8 billion shilling in 8 months
- I worked as part of the team that launched mobile money merchant payment Solution
- Successfully launched Mobile Banking Service Solution (Both USSD and App)
- Coordinated integrations between the bank’s merchant payment interface with Mobile
- Ey Roles and Responsibilities:
- Developing a business’ growth strategy to guide new business acquisitions and operations
- Identifying, proposing new channels for exploration and implementation
- Identifying and exploring strategic partnerships for acquisition
- Developing business operations and user guidelines for partners
- Carrying out competitor product and channel pricing
- Reviewing of partnership documents, policies and procedures
Relationship Officer
United Bank for Africa
11.2013 - 01.2015
- (Key Achievements)
- Recruited over 282 agents on the Fuel Point of Sale Project
- Launched prepaid card as a School pocket money card and On-boarded over 5 (five) Schools
- Grew the Fuel deposit portfolio from UGX 3 billion in a quarter to over UGX 12 billion within a period of I year
- Generation of new business leads and opportunities
- Carrying market price intelligence surveys and advising on product prices to adopt
- Driving sales growth by identifying potential profitable small medium enterprises
- Deploying alternate channel products, platforms and services
- Ensuring that customer complaints are resolved timely to limit the service interruptions and likely impact
- Trainings Small Mediums enterprises on digital product offerings by the Bank
- Managing Merchant, Agent Settlements and refunds.
Computer, Uganda Limited Accounting Assistant
Land
04.2009 - 11.2013
- Responsibilities
- Preparing financial reports on Budgets, Sales Forecasts
- Ensuring compliance with accounting deadlines for Returns
- Coordinating monthly payroll functions for 30 employees
- Regular Updating of the payroll System.
Education
Certifications-Electronic and Digital/Financial Inclusion Solutions Certification Attained School Attended Duration of Course -
Digital Frontiers Institute
10.2018 - 11.2018
Certificate in Digital Money Digital - undefined
Frontiers Institute
Diploma - Business Administration
Makerere University Business
School
01.2018 - 07.2019
Leading Digital Money - undefined
Digital Frontiers Institute
02.2019 - 05.2019
Markets - undefined
Frontiers Institute
undefined
For Digital Frontiers Institute
11.2019 - 12.2019
Bachelor of Commerce - Finance
Makerere University
10.2019 - 12.2019
MSC - Banking & Investment Management
Cyber Security Digital Frontiers Institute, Makerere University Business
School
Uganda Advanced Certificate in Education - undefined
Namboole High School
Uganda Certificate in Education - undefined
Ndejje Secondary School
Skills
Merchant Acquisition
Data Analysis For Decision Making
Project Management
Product and Business Development
Relationship Management(Third Party Vendors)
Go to Market Implementation
Product Business Case Analysis
Timeline
Head Electronic and Transactional Banking Sales
United Bank for Africa
08.2020 - Current
undefined
For Digital Frontiers Institute
11.2019 - 12.2019
Bachelor of Commerce - Finance
Makerere University
10.2019 - 12.2019
Channels Business Manager
FINCA Uganda Ltd, MDI, FINCA Uganda
03.2019 - 07.2020
Leading Digital Money - undefined
Digital Frontiers Institute
02.2019 - 05.2019
Certifications-Electronic and Digital/Financial Inclusion Solutions Certification Attained School Attended Duration of Course -
Digital Frontiers Institute
10.2018 - 11.2018
Diploma - Business Administration
Makerere University Business
School
01.2018 - 07.2019
Business Channels Manager
UGAFODE Microfinance Ltd, MDI, UGAFODE Microfinance
07.2016 - 02.2019
Marketing Officer
Diamond Trust Bank Uganda, Diamond Trust Bank
02.2015 - 07.2016
Relationship Officer
United Bank for Africa
11.2013 - 01.2015
Computer, Uganda Limited Accounting Assistant
Land
04.2009 - 11.2013
Certificate in Digital Money Digital - undefined
Frontiers Institute
Markets - undefined
Frontiers Institute
MSC - Banking & Investment Management
Cyber Security Digital Frontiers Institute, Makerere University Business
School
Uganda Advanced Certificate in Education - undefined
Namboole High School
Uganda Certificate in Education - undefined
Ndejje Secondary School