Lyazi Lameck
Kyengera, Bandwe
Summary
Hands-on IT professional combining database administration, help desk support, and device troubleshooting with strong attention to accuracy and user needs. Experience includes account administration, data recovery, software installation, network support, and maintenance of computer systems used in daily operations.
Overview
9
9
years of professional experience
Work History
IT Technical Support Specialist
Biva Organic
Mengo
07.2026 - Current
- Acted as the first point of contact for incoming technical service calls and emails.
- Supported Biva Organic staff with desktop, laptop, and mobile device issues.
- Guided employees through email, login, and device setup procedures.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Installed software updates and configured workstations for daily operations.
- Troubleshot printers, scanners, and network connections across office locations.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Maintained user accounts and access permissions for Biva Organic systems.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
Database Administrator
Bandwe United Association
Kyengera
01.2024 - Current
- Managed Bandwe United Association databases and maintained daily data accuracy.
- Created user accounts, roles, and access permissions for association staff.
- Monitored database performance and adjusted settings for stable operations.
- Backed up database files and verified recovery procedures for Bandwe United Association.
- Resolved database errors and supported staff with data access issues.
- Provided support for complex issues related to software tools, applications and databases.
- Analyzed and developed technical and functional specifications for databases.
Chairperson
Bandwe United Association (BUA)
01.2024 - Current
- Set direction for Bandwe United Association programs and priorities.
- Led governance reviews and shaped policy decisions to enhance association operations.
- Facilitated meetings for executive members to discuss key initiatives. and aligned committee duties.
- Supported Bandwe United Association meetings and guided board discussions.
- Examined reports to ensure accuracy and compliance with policies. and approved action plans for association initiatives.
- Represented Bandwe United Association in stakeholder and partner discussions.
- Resolved leadership issues to ensure effective meeting proceedings.
Customer Care Representative
Chims Enterperise - MTN
Ndeeba
12.2024 - 06.2026
- Resolved billing, airtime, and service complaints using customer care systems.
- Guided customers through SIM registration, line activation, and account access.
- Explained MTN products, tariffs, and network services to customers.
- Recommended potential products or services after analyzing customer needs.
Stock controller
M-kopa Uganda limited
12.2023 - 12.2023
- Monitored stock levels to ensure adequate supply for production needs.
- Monitored stock levels for M-KOPA Uganda limited warehouse inventory.
- Recorded incoming and outgoing stock in inventory control systems.
- Reconciled physical counts against stock records and reports.
- Inspected stock for damage, expiry, and missing labels.
- Prepared reports on inventory levels, price changes and stock movements.
ICT assistant personnel
Kojja Senior Secondary school
01.2022 - 01.2023
- Drafted letters, memos, and confidential documents for senior school staff to support effective communication.
- Streamlined communication between head office, teachers, parents, and students to enhance information flow. between head office, teachers, parents, and students.
- Managed daily schedules, appointments, and meeting reminders for school administration.
- Drafted letters, memos, and correspondence for school administration.
- Organized student and staff files in school records systems.
Computer Laboratory Technician
Zolikon Vocational Training Centre
01.2019 - 01.2021
- Maintained computer laboratory equipment for vocational training sessions.
- Supported instructors during practical computer classes.
- Monitored lab safety and equipment handling procedures.
Assistant Secretary
Ntakafunvu LC1
01.2018 - 01.2019
- Recorded LC1 meeting minutes to ensure accurate documentation and maintained local council files for easy access.
- Drafted notices and letters for community members and local leaders to facilitate communication and engagement.
- Supported chairman with scheduling and meeting preparations. with administrative tasks and daily office coordination.
Education
Higher Diploma - Information Technology
Buganda Royal Institute
Kampala, Mengo Kakeeka Rd01-2026
Uganda Advanced Certificate of Education certificate -
Kojja Senior Secondary School
Mukono District12-2023
Uganda Certificate of Education certificate -
Namakwa Senior Secondary School.
Mukono Distict, Nakisunga Subcounty02-2021
Primary Leaving Examination certificate -
Namakwa C/O Primary School
Mukono District11-2016
Skills
- Help Desk Support
- Troubleshooting Techniques
- Device Troubleshooting
- Application Support
- Networking & System Administration
- Network Configuration
- OS Configuration
- Cloud Computing
- Database administration
- User account management
- Data Recovery
- Complex Problem Solving
- Communication
- Teamwork
- Leadership skills
- Virtual Support
Personal Information
- Date of Birth: 2004-11-25
- Gender: Male
- Nationality: Ugandan
- Marital Status: Single
LANGUAGES SPOKEN
English Fluent, Luganda Fluent, Kiswahili Fair
HOBBIES
Debate, Sports, Computing
DECLERATION
I Lyazi Lameck declare that the above information is true according to my own experience and understanding.
Accomplishments
- Best NPHC24 Parish Supervisor
Timeline
IT Technical Support Specialist
Biva Organic
07.2026 - Current
Customer Care Representative
Chims Enterperise - MTN
12.2024 - 06.2026
Database Administrator
Bandwe United Association
01.2024 - Current
Chairperson
Bandwe United Association (BUA)
01.2024 - Current
Stock controller
M-kopa Uganda limited
12.2023 - 12.2023
ICT assistant personnel
Kojja Senior Secondary school
01.2022 - 01.2023
Computer Laboratory Technician
Zolikon Vocational Training Centre
01.2019 - 01.2021
Assistant Secretary
Ntakafunvu LC1
01.2018 - 01.2019
Higher Diploma - Information Technology
Buganda Royal Institute
Uganda Advanced Certificate of Education certificate -
Kojja Senior Secondary School
Uganda Certificate of Education certificate -
Namakwa Senior Secondary School.
Primary Leaving Examination certificate -
Namakwa C/O Primary School