Microsoft Word
Lydia Tuhaise
OPERATIONS AND SPECIAL PROJECTS MANAGER
Kampala Uganda
Summary
Forward-thinking Operations and Special Projects Manager with a proven track record in leadership, organization, and management. Experienced in working with cross-cultural organizations in the social enterprise and non-government sectors. Expertise lies in supporting cross-functional teams to enhance productivity, establishing strong partnerships with internal and external stakeholders, and ensuring successful project monitoring and delivery. Driven by a deep passion for creating positive social change and empowering individuals through innovative and sustainable solutions. Values collaboration, continuous learning, and embraces diversity.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
OPERATIONS AND SPECIAL PROJECTS MANAGER
ALL ACROSS AFRICA
2 2019 - Current
- Managing product sampling and innovation in Uganda.
- Preparing accurate reports and budgets for the Country Director.
- Managing the Ethical Handcraft Compliance Activities for Annual certification.
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervising operations staff and ensuring employees' compliance with company policies and procedures.
- Facilitating smooth collaboration between departments through clear communication channels.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzing and reporting on key performance metrics to senior management.
- Analyzing data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managing budgets effectively, consistently delivering projects on time and within financial constraints.
- Overseeing facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times of three office spaces in different locations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
COMMUNITY HEALTH MANAGER
LIVING GOODS
10.2016 - 01.2019
- Ensured that data reported by the Community Health Workers on sick children, pregnant mothers, and households was accurate.
- Recruited new and replaced Community Health Workers (CHP) to meet the organization's growth goals.
- Trained Community Health Workers both in regular in-service trainings and on an ongoing basis to ensure a high level of knowledge of the organization's products, services, and health procedures.
- Supervised and managed branch staff.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Fostered strong relationships with government entities, enabling smoother navigation of regulatory requirements related to public health programming.
- Strengthened partnerships with local organizations for increased collaboration on public health projects.
- Successfully managed Result-Based Financing Pilot program for 1 year for the District under my supervision.
- Collaborated with stakeholders to ensure alignment between organizational objectives and community health priorities.
COMMUNITY HEALTH SUPERVISOR
LIVING GOODS
08.2015 - 09.2016
- Trained Community Health workers on Android health assessment and reporting.
- Coordinated volunteer recruitment of Community Health workers, engagement, and retention efforts, strengthening the organization's capacity to serve the community effectively.
- Managed budgets and resources, ensuring cost-effective delivery of community health services.
- Strengthened partnerships with local organizations for increased collaboration on public health projects.
- Supervised a team of Community Health Workers, promoting a culture of teamwork and professional development.
Education
BBA - Purchasing, Procurement, And Contracts Management
Uganda Martyrs University Nkozi
Uganda 04.2009 - 01.2012
High School Diploma -
0ur Lady of Good Counsel Gayaza
Uganda 04.2007 - 01.2008
High School Diploma -
0ur Lady of Good Counsel Gayaza
Uganda 04.2003 - 01.2006
Skills
Team leadership
Process improvement
Presentation Skills
Communication
Project management
Training and Development
Operations management
Analytical problem solving
Stake Holder Management
Community Organizing
Field Operations and efficiency
Ethical Compliance management
Budget and Expense management
Stake holder engagement
Multi-tasking
Report writing
Microsoft Office
Research skills
Team worker
Result oriented
Emotionally resilient
Zoom
Google hangouts
Airtable
Shorttrainingscourses
- Training of Trainers (2 days training by Imprint (U) Ltd)
- Management Essentials (2 days training by Spire, Kenya)
- Global Health (Certificate of Course Completion by Global Health e-Learning)
Mobilenumbers
- 0758353933
- 0777770607
Physicaladdress
Kyaliwajjala, Namugongo, Wakiso district, Uganda
Personal Information
- Date of Birth: 06/01/89
- Gender: Female
- Nationality: Ugandan
Technicalskills - Offlinesoftware
Microsoft Office (word, Excel, PowerPoint, Access, Outlook)
References
- Gerald Alireki, Regional Field Manager, Living Goods, Kampala, P.O Box 4816, 0772720372, 0705005005, galireki@livinggoods.org, alireki86@gmail.com
- Diana Kazooba, Knowledge Management and Learning Officer, Simavi (WASH and Learn Programme), 0704803546, Diana.Kazooba@simavi.nl, dianemusimenta@gmail.com
- Racheal Kwaga, Shipping and Logistics Manager, All Across Africa, 0781593814, 0702985189, rkwaga15@gmail.com, racheal@allacrossafrica.org
Accomplishments
- Streamlined operations by creating standard operating procedures for all departments in the Organizations.
- Resolved late delivery of customer products through putting up accountability measures for staff and weavers as well as implementing monitoring systems.
- Reduced operational expenses by 40% by streamlining operations.
- Achieved the organisations' growth goals through recruiting of cable staff, recruitment of more weavers in the community.
- Earned the Award of Employee of the Year 2022
- Earned the Award of Team player of the year 2023
- Supervised a team of 25 staff and 2,000 weavers.
- Collaborated with the government health team and hospitals to contribute to the reduction of child mortality rate by 27%
- Branch with the mot correct Data reported out of 22 branches by Community Health workers up to 98% for 2 years (2017-2019)
- Awarded Employee of the year for outstanding and Excellent performance in 2017.
- Successfully completed the Result Based Finance pilot with a success of 110% which resulted in the organization getting donor funds (2018-2019)
- Supervised a Team of 6 staff and 150 community health workers.
Operations and special projects manager
Community Health Manager
Software
Microsoft Excel
Microsoft Power point
Zoom
Google Hangouts
Skype
Airtable system
Fishbowl system
Google Drive
Interests
Creating Positive social Change
I value collaboration
Innovation
Learning
Diversity
Timeline
COMMUNITY HEALTH MANAGER
LIVING GOODS
10.2016 - 01.2019
COMMUNITY HEALTH SUPERVISOR
LIVING GOODS
08.2015 - 09.2016
BBA - Purchasing, Procurement, And Contracts Management
Uganda Martyrs University Nkozi
04.2009 - 01.2012
High School Diploma -
0ur Lady of Good Counsel Gayaza
04.2007 - 01.2008
High School Diploma -
0ur Lady of Good Counsel Gayaza
04.2003 - 01.2006
OPERATIONS AND SPECIAL PROJECTS MANAGER
ALL ACROSS AFRICA
2 2019 - Current
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